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Outlook stopped printing

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by Steve Coles, 2011/04/13.

  1. 2011/04/13
    Steve Coles

    Steve Coles Well-Known Member Thread Starter

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    Today, Outlook can no longer print emails - it reports "There is a problem with the selected printer. You might need to reinstall this printer. Try again, or use a different printer. "

    Tried another printer and same error. Tried a range of emails (including one s that previously printed OK. Other programs continue to print fine.

    Vista Business with this months patches - so wondering if one of the patches has done for it!
     
  2. 2011/04/13
    Steve Coles

    Steve Coles Well-Known Member Thread Starter

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    Because I need to print off an email, I've copied my pst file to my laptop (Windows 7 Professional - also patched this morning) and same problem.

    Out of curiosity, I tried printing an email from an old (archive) pst and it allowed me to print. Going to one of today's emails and it failed; go back to the old (archived) one and that, too, now fails. Curious. It looks like something got ******* up in one of today's patches, but what?
     

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  4. 2011/04/13
    Steve Coles

    Steve Coles Well-Known Member Thread Starter

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    PS
    A temporary work around, if somebody else is experiencing the problem, is to "Save As" the email (txt or html, as applicable) and print that form Notepad or IE/Firefox/etc. As I said, it's only Outlook that views the printers as faulty (so far, though :)
     
  5. 2011/04/13
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Which version of Outlook?
    Have you tried rebooting the PC?
    If you open an email and select File->Print - does it show the correct printer?
     
  6. 2011/04/13
    solarsupport

    solarsupport Inactive

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    ***Just ran microsoft update to test and got issue on another laptop*** To determine which update is causing issue...

    I'm having the same error message when trying to run print preview/print e-mail as well from one of my user.
    Once the error occurs on the laptop, it will continue to error out until you restart Outlook.

    Outlook 2007 SP2 on XP Pro 32Bit.

    In my case thus far(20 minutes of TB)
    Not related to Network printers that are installed on laptop
    Not an Outlook user profile issue
    Not related to custom page setup/memo style
    Office Diagnostic completed without errors
    Not add-in issue thus far.

    Still need to do when I have more laptop time:
    Test with another user profile login
    Changed message format to Text or HTML to test if it's a RTF related issue
    Run repair of office 2007
    Reinstall Office 2007
     
    Last edited: 2011/04/13
    Steve Coles likes this.
  7. 2011/04/13
    solarsupport

    solarsupport Inactive

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    Kb2509470

    KB2509470, now I need to find out what's in our envirnoment that is conflicting with this MS KB.

    OP, do you guys have Ricoh Printers in your environment?
     
  8. 2011/04/14
    Steve Coles

    Steve Coles Well-Known Member Thread Starter

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    Outlook 2007 - latest patches, including KB2509470.

    Printers installed on my (home) network are Brother HL-4050CDN, Canon Pixma IP4000 and a couple of software printers (SnagIt9 and PDF-XChange4.0) - no Ricoh ones.

    I've toyed with the idea of uninstalling KB2509470 but am holding off as everything else seems to be fine.
     
  9. 2011/04/15
    jsv

    jsv Inactive

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    I have a computer (XP, Office 2007, both fully patched) that had this same problem. The main printer on the computer is a Ricoh Aficio MP C2550 via TCP/IP port. I tried a repair installation as well as an uninstallation/reinstallation. I tried disabling all Add-Ins. Nothing worked.

    I then found this thread. The KB2509470 update was installed on this computer. I have since removed it, and am now unable to reproduce the error message. Looks like that update is what caused the issue.
     
    jsv,
    #8
  10. 2011/04/15
    PeteC

    PeteC SuperGeek Staff

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    The general consensus here is that uninstalling KB2509470 resolves the issue.
     
    Steve Coles likes this.
  11. 2011/04/15
    Steve Coles

    Steve Coles Well-Known Member Thread Starter

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    Yep - looks like that patch. I'm wary of uninstalling patches unless they've made something unusable (bad experience yonks ago when an uninstall went awry and necessitated a lot of cleaning up - can't remember what it was, just that I resolved to avoid uninstalling patches unless I could easily reload the program if all went wrong). Since I've got a work around for the few emails I must print, I'll hold off for now. If it's not just us, I guess MS will have a fix next month...
     
  12. 2011/04/16
    Arie

    Arie Administrator Administrator Staff

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    Pete, don't know what's up with your link, but anyway, here's another link that discusses work-arounds: Print issues Outlook 2007 after installing KB2509470

    I think you can safely ignore this patch:

     

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