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HP Pavillion G60t laptop Screen Problem?

Discussion in 'Mobile Devices' started by mikec11169, 2011/03/28.

  1. 2011/03/28
    mikec11169

    mikec11169 Inactive Thread Starter

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    Hello everyone,

    I have a 2 year old HP G60t laptop. Roughly about 2 months ago I booted up the computer and was greeted with a series of gray bars, both vertical and horizontal. I am able to use the laptop on an external monitor / HD TV with no issues, so I'm assuming the mother board is fine, just a screen replacement would be recommended.

    About a week ago I booted up the computer, and to my surprise that monitor started working again. I saw the HP logo start up, saw Windows 7 start and was able to use my laptop like normal again- or so I thought. It seems that if I restart my laptop after it successfully boots up, it goes back to the gray screen with bars, but if I do a shutdown, let it sit for an hour or so, it will start up, no problems.

    Does anyone have an idea of what would cause my laptop to behave like it is? ( besides its a HP laptop! lol!) it seems like there may be a loose connection? or is this tease just the signs that my laptop is dying a slow painful death?
     
  2. 2011/03/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi mikec11169. I would say that the labtop screen is on its way out and needs to be replaced like you stated above.
    The fact that the labtop screen works for a bit then becomes unusable with the horizontal and vertical lines is a bit strange though. Have you made sure the labtop isn't overheating?

    What graphics card is installed in the labtop? Have you tried updating your graphics card drivers?
     

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  4. 2011/03/28
    mikec11169

    mikec11169 Inactive Thread Starter

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    Evan,

    Bear with me I'm not the tech savvy person most users may be on here, but the packing slip listed an Intel Graphics Media Accelerator 4500MHD - For Core 2 Duo Processors. in the laptop.

    I always use the laptop on a hard surface so it can "breath ", so I don't think its overheating.

    If I kept the laptop on and never shut it off, or restarted, I'd be fine. But everyone knows, there's always going to be an update that needs a restart, and that is where my problem lies.
     
  5. 2011/03/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok. Just so you know the reason I asked you for the name of the integrated graphics card because even though you said the screen is the source of the problem I want to rule out that the graphics driver is to blame for this issue.

    If your comfortable with this, download the intel driver from here.

    Follow the instructions to install the updated driver on your computer. After its installed reboot the computer and see if the screen experiences the vertical and horizontal lines or not.
     
  6. 2011/03/29
    mattman

    mattman Inactive Alumni

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    Restart is different from a shutdown and startup. It definitely needs an hour or more? You can't shut down and start up again a minute or two later? That sounds like a heat problem, but it might be combined with power/electronic components.

    Do you see the HP splash screens when you turn it on? If not, it won't be a driver problem. Drivers are only loaded after you see the Windows loading screen.

    If it gets the grey bars from the very first screen (HP splash screen), it is a computer problem, as opposed to a Windows/drivers problem.

    Matt
     
  7. 2011/03/29
    Arie

    Arie Administrator Administrator Staff

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    It doesn't have to be the screen... Please confirm what graphics option (integrated / dedicated + brand) your laptop has.

    I've just had a similar experience. External monitor worked fine, LCD screen looked like it was defect (mine looked like the last picture), turned out it was the NVIDIA chip that was faulty.
     
    Arie,
    #6
  8. 2011/03/29
    mikec11169

    mikec11169 Inactive Thread Starter

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    Don't quote me on it, but I know restarting it, makes the screen "freak out" but actually any turning on of the computer after shutting it off for a while will give me the gray screen.

    I recently went through and made sure the driver were up to date, I hit the Intel website and updated those drivers. I also had to do a registry edit, because the OS stopped seeing my cd/dvd drive!

    Overall lately (the past week), it seems to be more stable than it was, I can restart , get the HP splash screen, and fire up Windows 7. So maybe it was the graphics card drivers? or just my HP giving a few moments of computing time before it's time to move on?
     
  9. 2011/03/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I would do some more testing with the labtop to determine if the graphics chip is at fault, or if the labtop screen is causing the problem. We can rule out drivers being the problem since you already updated to the latest version.

    I would continue to use the machine and restart it a few times and see what happens. If you experience display corruption on the HP splash screen then its either a problem with the integrated intel graphics chip or your labtop screen has started failing.
     
  10. 2011/03/29
    mikec11169

    mikec11169 Inactive Thread Starter

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    Excellent! Thanks for all the advice, I will take all of this information and do some more testing. Everyone has been very helpful!

    Thanks!
     
  11. 2011/03/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Cool. Keep us posted on the outcome. :)
     

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