Solved Can't turn on Windows Automatic Updates

jamo1133 · 2011/03/21

OTL Extras logfile created on: 3/21/2011 5:39:58 PM - Run 1
OTL by OldTimer - Version 3.2.22.3 Folder = C:\Users\Kelly\Desktop
64bit-Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

4.00 Gb Total Physical Memory | 3.00 Gb Available Physical Memory | 66.00% Memory free
8.00 Gb Paging File | 7.00 Gb Available in Paging File | 81.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 451.07 Gb Total Space | 360.46 Gb Free Space | 79.91% Space Free | Partition Type: NTFS
Drive D: | 14.65 Gb Total Space | 6.78 Gb Free Space | 46.28% Space Free | Partition Type: NTFS

Computer Name: KELLY-PC | User Name: Kelly | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========

========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1 ",%*
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1 ",%*

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %* File not found
cmdfile [open] -- "%1" %* File not found
comfile [open] -- "%1" %* File not found
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1 ",%* File not found
exefile [open] -- "%1" %* File not found
helpfile [open] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %SystemRoot%\system32\mshtml.dll,PrintHTML "%1" (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %1 (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll ",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll ",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %* File not found
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1" File not found
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l File not found
scrfile [open] -- "%1" /S File not found
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 File not found
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1 ",%*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1 "
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
"FirewallDisableNotify" = 0
"AntiVirusDisableNotify" = 0
"UpdatesDisableNotify" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
"VistaSp1" = 9F 9E 16 8C DC 5B C8 01 [binary data]
"VistaSp2" = 8A 5B C1 4B 82 74 CA 01 [binary data]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirewallDisableNotify" = 0
"AntiVirusDisableNotify" = 0
"UpdatesDisableNotify" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"oobe_av" = 1

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

========== Firewall Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]

========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{0FEE9AB3-E91B-4292-BE00-1DDD53795DE7}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | name=@firewallapi.dll,-28539 |
"{46EBC2AF-CF34-43C2-9B51-3F68FA5EC107}" = lport=139 | protocol=6 | dir=in | app=system |
"{497B6104-9293-45DF-95A3-B3C9B946ED34}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{52164717-7E90-4777-9B69-DA5064F39A5E}" = rport=137 | protocol=17 | dir=out | app=system |
"{52E27DB3-9AFC-4758-9E08-8DAB3BA98196}" = lport=445 | protocol=6 | dir=in | app=system |
"{6A28C203-10F9-4025-8A6A-A48991DD47D6}" = rport=139 | protocol=6 | dir=out | app=system |
"{B1AD454F-9477-4E05-99B8-4EC722131257}" = rport=445 | protocol=6 | dir=out | app=system |
"{B2153030-CA6D-4C1B-9BFE-E35B873D7462}" = rport=138 | protocol=17 | dir=out | app=system |
"{B6AB6435-3A23-470D-92C2-AB1FCBAD984D}" = lport=137 | protocol=17 | dir=in | app=system |
"{D9185C05-1D03-498C-BA66-6819B370F705}" = lport=138 | protocol=17 | dir=in | app=system |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{295A46A3-27CB-435E-89B3-6C906EFBC547}" = protocol=58 | dir=out | name=@firewallapi.dll,-28546 |
"{5C934D04-3137-46EA-9412-3729DE2F898D}" = protocol=1 | dir=out | name=@firewallapi.dll,-28544 |
"{74B97EFD-C40C-496C-9BD6-40B04F319148}" = protocol=58 | dir=in | name=@firewallapi.dll,-28545 |
"{88CAD6E1-40F3-4AE7-9C2C-4CBDF41B8B5F}" = protocol=6 | dir=out | app=%systemroot%\system32\msra.exe |
"{9EF5D029-B0BF-4369-A2B0-97F47BAF0EFF}" = protocol=6 | dir=in | app=%systemroot%\system32\msra.exe |
"{B9935F58-B20E-45DF-A14A-EE0DF42BAA06}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe |
"{BD426BE6-81E0-45C0-9124-645F20EA44B1}" = protocol=1 | dir=in | name=@firewallapi.dll,-28543 |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{37DEBC1E-0A1F-448A-8DDD-A2FF4B1578EB}" = Motorola Driver Installation 4.6.0
"{774088D4-0777-4D78-904D-E435B318F5D2}" = Microsoft Antimalware
"{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
"{87CF757E-C1F1-4D22-865C-00C6950B5258}" = Quickset
"{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}" = Dell Edoc Viewer
"{8F473675-D702-45F9-8EBC-342B40C17BF5}" = Apple Mobile Device Support
"{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007
"{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007
"{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
"{9545E9DB-6F4C-4404-BF25-E221BE8B44C5}" = iTunes
"{9B48B0AC-C813-4174-9042-476A887592C7}" = Windows Live ID Sign-in Assistant
"{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}" = Dell Touchpad
"{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb" = Internet Explorer (Enable DEP)
"{B6E3757B-5E77-3915-866A-CCFC4B8D194C}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
"{B7588D45-AFDC-4C93-9E2E-A100F3554B64}" = Microsoft Fix it Center
"{c9920352-04e6-469d-bab8-e2b9c7c75415}.sdb" = Microsoft Automated Troubleshooting Services Shim
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{E4F5E48E-7155-4CF9-88CD-7F377EC9AC54}" = Bonjour
"{E77543EE-6FB5-4FF6-AB70-635392C8C756}" = Microsoft Security Client
"{EE936C7A-EA40-31D5-9B65-8E3E089C3828}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"{F6CB42B9-F033-4152-8813-FF11DA8E6A78}" = Dell Dock
"Broadcom 802.11 Application" = Dell Wireless WLAN Card Utility
"CCleaner" = CCleaner
"Creative OA013" = Integrated Webcam Driver (1.00.04.0310)
"HDMI" = Intel(R) Graphics Media Accelerator Driver
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft Security Client" = Microsoft Security Essentials

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{08234a0d-cf39-4dca-99f0-0c5cb496da81}" = Bing Bar
"{08E81ABD-79F7-49C2-881F-FD6CB0975693}" = Roxio Creator Data
"{09760D42-E223-42AD-8C3E-55B47D0DDAC3}" = Roxio Creator DE
"{13766F76-6C8C-4E57-A9F3-3212D1C6E0D1}" = Dell DataSafe Online
"{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works
"{1CAC7A41-583B-4483-9FA5-3E5465AFF8C2}" = Microsoft Default Manager
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{1F54DAFA-9261-4A62-B59D-6C9F26B48FE4}" = Roxio Creator Tools
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{2266312B-3502-41EE-82CD-8DC62276D87B}" = Vz In Home Agent
"{26A24AE4-039D-4CA4-87B4-2F83216013FF}" = Java(TM) 6 Update 24
"{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}" = RealUpgrade 1.1
"{2DC94AFD-A6E2-4AB4-9132-4A3F8E07B386}" = Apple Application Support
"{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}" = Visual C++ 8.0 Runtime Setup Package (x64)
"{3018B943-C76C-44B0-B078-790A28CEF67E}" = Microsoft UI Engine
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{415B2719-AD3A-4944-B404-C472DB6085B3}" = Cisco EAP-FAST Module
"{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}" = Banctec Service Agreement
"{46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}" = Adobe AIR
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{57752979-A1C9-4C02-856B-FBB27AC4E02C}" = QuickTime
"{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}" = Bing Rewards Client Installer
"{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}" = Live! Cam Avatar Creator
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler 3
"{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}" = Cisco PEAP Module
"{67635FB6-2F63-4FFB-830B-D4C01597EBA4}" = Microsoft Office Suite Activation Assistant
"{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}" = PowerDVD DX
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{73A4F29F-31AC-4EBD-AA1B-0CC5F18C8F83}" = Roxio Creator Audio
"{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}" = RealNetworks - Microsoft Visual C++ 2008 Runtime
"{77DCDCE3-2DED-62F3-8154-05E745472D07}" = Acrobat.com
"{7C5B4583-7CBF-4289-B195-03B553959DEA}" = VoiceOver Kit
"{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}" = Dell Getting Started Guide
"{83770D14-21B9-44B3-8689-F7B523F94560}" = Cisco LEAP Module
"{837b34e3-7c30-493c-8f6a-2b0f04e2912c}" = Microsoft Visual C++ 2005 Redistributable
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_HOMESTUDENTR_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_HOMESTUDENTR_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_HOMESTUDENTR_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{E64BA721-2310-4B55-BE5A-2925F9706192}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-002A-0409-1000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0116-0409-1000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{3D019598-7B59-447A-80AE-815B703B84FF}" = Security Update for Microsoft Office system 2007 (972581)
"{928B06E4-DDAA-476A-926A-641620326327}" = Microsoft Search Enhancement Pack
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{AC76BA86-7AD7-1033-7B44-A94000000001}" = Adobe Reader 9.4.2
"{AC76BA86-7AD7-5464-3428-900000000004}" = Spelling Dictionaries Support For Adobe Reader 9
"{B6A26DE5-F2B5-4D58-9570-4FC760E00FCD}" = Roxio Creator Copy
"{B86C9440-82D7-423C-9FEC-6CB3092D1AA4}" = Bing Bar Platform
"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update
"{DDC5B3E0-C656-4070-9CF0-E592EC60AD42}" = MotoConnect
"{E3BFEE55-39E2-4BE0-B966-89FE583822C1}" = Dell Support Center (Support Software)
"{ED439A64-F018-4DD4-8BA5-328D85AB09AB}" = Roxio Creator DE
"{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}" = Visual Studio 2008 x64 Redistributables
"{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}" = Windows Live Sync
"{FE0646A7-19D0-41B4-A2BB-2C35D644270D}" = Windows Live OneCare safety scanner
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"Advanced Audio FX Engine" = Advanced Audio FX Engine
"AIM Toolbar" = AIM Toolbar
"AIM_7" = AIM 7
"com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Acrobat.com
"ComcastHSI" = Comcast High-Speed Internet Install Wizard
"conduitEngine" = Conduit Engine
"Dell Video Chat" = Dell Video Chat
"Dell Webcam Central" = Dell Webcam Central
"GoToAssist" = GoToAssist 8.0.0.514
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"RealPlayer 12.0" = RealPlayer
"Search Toolbar" = Search Toolbar
"Secunia PSI" = Secunia PSI
"SoftwareUpdUtility" = Download Updater (AOL LLC)
"ToggleEN Toolbar" = ToggleEN Toolbar

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-1807438966-11834772-2809961464-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"CNET TechTracker" = CNET TechTracker

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 3/19/2011 4:52:46 PM | Computer Name = Kelly-PC | Source = System Restore | ID = 8209
Description =

Error - 3/19/2011 4:54:47 PM | Computer Name = Kelly-PC | Source = Microsoft-Windows-CAPI2 | ID = 131585
Description =

Error - 3/19/2011 4:59:13 PM | Computer Name = Kelly-PC | Source = SideBySide | ID = 16842811
Description = Activation context generation failed for "C:\Windows\WinSxS\amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_04480933ab2137b1\mfc90u.dll ".Error
in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_policy.9.0.microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.1_none_39e222e84b9e7e6f.manifest "
on line 0. Invalid Xml syntax.

Error - 3/19/2011 4:59:16 PM | Computer Name = Kelly-PC | Source = SideBySide | ID = 16842811
Description = Activation context generation failed for "C:\Windows\WinSxS\amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_04480933ab2137b1\mfc90u.dll ".Error
in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_policy.9.0.microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.1_none_39e222e84b9e7e6f.manifest "
on line 0. Invalid Xml syntax.

Error - 3/19/2011 4:59:27 PM | Computer Name = Kelly-PC | Source = EventSystem | ID = 4609
Description =

Error - 3/19/2011 4:59:54 PM | Computer Name = Kelly-PC | Source = WinMgmt | ID = 10
Description =

Error - 3/19/2011 5:02:10 PM | Computer Name = Kelly-PC | Source = System Restore | ID = 8203
Description =

Error - 3/19/2011 7:28:59 PM | Computer Name = Kelly-PC | Source = SideBySide | ID = 16842811
Description = Activation context generation failed for "C:\Windows\WinSxS\amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_04480933ab2137b1\mfc90u.dll ".Error
in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_policy.9.0.microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.1_none_39e222e84b9e7e6f.manifest "
on line 0. Invalid Xml syntax.

Error - 3/19/2011 7:29:01 PM | Computer Name = Kelly-PC | Source = SideBySide | ID = 16842811
Description = Activation context generation failed for "C:\Windows\WinSxS\amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_04480933ab2137b1\mfc90u.dll ".Error
in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_policy.9.0.microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.1_none_39e222e84b9e7e6f.manifest "
on line 0. Invalid Xml syntax.

Error - 3/19/2011 7:29:01 PM | Computer Name = Kelly-PC | Source = SideBySide | ID = 16842811
Description = Activation context generation failed for "C:\Windows\WinSxS\amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_04480933ab2137b1\mfc90u.dll ".Error
in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_policy.9.0.microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.1_none_39e222e84b9e7e6f.manifest "
on line 0. Invalid Xml syntax.

[ Broadcom Wireless LAN Events ]
Error - 3/19/2011 10:22:29 PM | Computer Name = Kelly-PC | Source = WLAN-Tray | ID = 0
Description = 22:22:29, Sat, Mar 19, 11 Error - Error in WNetOpenEnum trying to disconnect
drives

Error - 3/19/2011 10:22:29 PM | Computer Name = Kelly-PC | Source = WLAN-Tray | ID = 0
Description = 22:22:29, Sat, Mar 19, 11 Error - Error in WNetOpenEnum trying to disconnect
drives

Error - 3/20/2011 6:14:24 PM | Computer Name = Kelly-PC | Source = WLAN-Tray | ID = 0
Description = 18:14:24, Sun, Mar 20, 11 Error - Error in WNetOpenEnum trying to disconnect
drives

Error - 3/20/2011 6:14:24 PM | Computer Name = Kelly-PC | Source = WLAN-Tray | ID = 0
Description = 18:14:24, Sun, Mar 20, 11 Error - Error in WNetOpenEnum trying to disconnect
drives

Error - 3/20/2011 7:26:06 PM | Computer Name = Kelly-PC | Source = WLAN-Tray | ID = 0
Description = 19:26:06, Sun, Mar 20, 11 Error - Error in WNetOpenEnum trying to disconnect
drives

Error - 3/20/2011 7:26:06 PM | Computer Name = Kelly-PC | Source = WLAN-Tray | ID = 0
Description = 19:26:06, Sun, Mar 20, 11 Error - Error in WNetOpenEnum trying to disconnect
drives

Error - 3/20/2011 9:17:28 PM | Computer Name = Kelly-PC | Source = WLAN-Tray | ID = 0
Description = 21:17:28, Sun, Mar 20, 11 Error - Error in WNetOpenEnum trying to disconnect
drives

Error - 3/20/2011 9:17:28 PM | Computer Name = Kelly-PC | Source = WLAN-Tray | ID = 0
Description = 21:17:28, Sun, Mar 20, 11 Error - Error in WNetOpenEnum trying to disconnect
drives

Error - 3/21/2011 5:12:59 PM | Computer Name = Kelly-PC | Source = WLAN-Tray | ID = 0
Description = 17:12:59, Mon, Mar 21, 11 Error - Error in WNetOpenEnum trying to disconnect
drives

Error - 3/21/2011 5:12:59 PM | Computer Name = Kelly-PC | Source = WLAN-Tray | ID = 0
Description = 17:12:59, Mon, Mar 21, 11 Error - Error in WNetOpenEnum trying to disconnect
drives

[ System Events ]
Error - 3/21/2011 5:15:28 PM | Computer Name = Kelly-PC | Source = Service Control Manager | ID = 7001
Description =

Error - 3/21/2011 5:15:28 PM | Computer Name = Kelly-PC | Source = Service Control Manager | ID = 7001
Description =

Error - 3/21/2011 5:15:28 PM | Computer Name = Kelly-PC | Source = Service Control Manager | ID = 7001
Description =

Error - 3/21/2011 5:15:28 PM | Computer Name = Kelly-PC | Source = Service Control Manager | ID = 7001
Description =

Error - 3/21/2011 5:15:28 PM | Computer Name = Kelly-PC | Source = Service Control Manager | ID = 7001
Description =

Error - 3/21/2011 5:15:28 PM | Computer Name = Kelly-PC | Source = Service Control Manager | ID = 7001
Description =

Error - 3/21/2011 5:15:28 PM | Computer Name = Kelly-PC | Source = Service Control Manager | ID = 7001
Description =

Error - 3/21/2011 5:15:28 PM | Computer Name = Kelly-PC | Source = Service Control Manager | ID = 7001
Description =

Error - 3/21/2011 5:15:28 PM | Computer Name = Kelly-PC | Source = Service Control Manager | ID = 7026
Description =

Error - 3/21/2011 5:16:09 PM | Computer Name = Kelly-PC | Source = Service Control Manager | ID = 7023
Description =

< End of report >

broni · 2011/03/21

Run OTL
Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following
Code:
:OTL
IE - HKU\.DEFAULT\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - Reg Error: Key error. File not found
IE - HKU\S-1-5-18\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - Reg Error: Key error. File not found
FF - prefs.js..browser.search.defaultenginename:  "AVG Secure Search "
FF - prefs.js..extensions.enabledItems: avg@igeared:6.011.025.001
FF - prefs.js..extensions.enabledItems: searchtoolbar@zugo.com:1.2
FF - prefs.js..keyword.URL:  "http://search.avg.com/route/?d=4c2760d7&v=6.011.025.001&i=23&tp=ab&iy=&ychte=us&lng=en-US&q= "
FF - HKLM\software\mozilla\Firefox\Extensions\\avg@igeared: C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared
[2011/02/01 01:05:07 | 000,001,919 | ---- | M] () -- C:\Users\Kelly\AppData\Roaming\Mozilla\Firefox\Profiles\63aw7k6e.default\se archplugins\bing-zugo.xml
File not found (No name found) -- C:\PROGRAM FILES (X86)\AVG\AVG10\FIREFOX
File not found (No name found) -- C:\PROGRAM FILES (X86)\AVG\AVG10\TOOLBAR\FIREFOX\AVG@IGEARED
O2:64bit: - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
O2:64bit: - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - No CLSID value found.
O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
O3 - HKU\.DEFAULT\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKU\.DEFAULT\..\Toolbar\WebBrowser: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O3 - HKU\S-1-5-18\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKU\S-1-5-18\..\Toolbar\WebBrowser: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
O4 - Startup: C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk = File not found
O15 - HKU\S-1-5-21-1807438966-11834772-2809961464-1000\..Trusted Domains: internet ([]about in Trusted sites)
O15 - HKU\S-1-5-21-1807438966-11834772-2809961464-1000\..Trusted Domains: mcafee.com ([]http in Trusted sites)
O15 - HKU\S-1-5-21-1807438966-11834772-2809961464-1000\..Trusted Domains: mcafee.com ([]https in Trusted sites)
O18:64bit: - Protocol\Handler\avgsecuritytoolbar {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - Reg Error: Key error. File not found
O18 - Protocol\Handler\avgsecuritytoolbar {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - Reg Error: Key error. File not found
O20:64bit: - Winlogon\Notify\GoToAssist: DllName - Reg Error: Key error. - File not found
O28:64bit: - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
[2010/11/19 21:46:36 | 000,000,000 | ---D | M] -- C:\Users\Guest\AppData\Roaming\AVG10
[2010/06/13 17:59:58 | 000,000,000 | ---D | M] -- C:\Users\Guest\AppData\Roaming\AVG9
[2010/11/27 11:49:47 | 000,000,000 | ---D | M] -- C:\Users\Kelly\AppData\Roaming\AVG
[2010/11/18 21:43:14 | 000,000,000 | ---D | M] -- C:\Users\Kelly\AppData\Roaming\AVG10
[2010/05/27 22:52:50 | 000,000,000 | ---D | M] -- C:\Users\Kelly\AppData\Roaming\AVG9
@Alternate Data Stream - 142 bytes -> C:\ProgramData\TEMP:0B4227B4


:Commands
[purity]
[emptytemp]
[emptyflash]
[Reboot]
Then click the [color= "#FF0000"]Run Fix[/color] button at the top

Let the program run unhindered, reboot the PC when it is done

You will get a log that shows the results of the fix. Please post it.
===============================================================

1. Download Security Check from HERE, and save it to your Desktop.

Double-click SecurityCheck.exe

Follow the onscreen instructions inside of the black box.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

2. Download Temp File Cleaner (TFC)

Double click on TFC.exe to run the program.

Click on Start button to begin cleaning process.

TFC will close all running programs, and it may ask you to restart computer.

3. Please run a free online scan with the ESET Online Scanner

Disable your antivirus program

Tick the box next to YES, I accept the Terms of Use

Click Start

IMPORTANT! UN-check Remove found threats

Accept any security warnings from your browser.

Check Scan archives

Click Start

ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

When the scan completes, push List of found threats

Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

NOTE. If Eset won't find any threats, it won't produce any log.

jamo1133 · 2011/03/22

No threats found in ESET Scan

OTL:

All processes killed
========== OTL ==========
Registry value HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\URLSearchHooks\\{A3BC75A2-1F87-4686-AA43-5347D756017C} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A3BC75A2-1F87-4686-AA43-5347D756017C}\ not found.
Registry value HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\URLSearchHooks\\{A3BC75A2-1F87-4686-AA43-5347D756017C} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A3BC75A2-1F87-4686-AA43-5347D756017C}\ not found.
Prefs.js: "AVG Secure Search" removed from browser.search.defaultenginename
Prefs.js: avg@igeared:6.011.025.001 removed from extensions.enabledItems
Prefs.js: searchtoolbar@zugo.com:1.2 removed from extensions.enabledItems
Prefs.js: "http://search.avg.com/route/?d=4c2760d7&v=6.011.025.001&i=23&tp=ab&iy=&ychte=us&lng=en-US&q=" removed from keyword.URL
Registry value HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\avg@igeared deleted successfully.
File C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared not found.
File C:\Users\Kelly\AppData\Roaming\Mozilla\Firefox\Profiles\63aw7k6e.default\se archplugins\bing-zugo.xml not found.
64bit-Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ not found.
64bit-Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ not found.
Registry value HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{21FA44EF-376D-4D53-9B0F-8A89D3229068} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{21FA44EF-376D-4D53-9B0F-8A89D3229068}\ not found.
Registry value HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}\ not found.
Registry value HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{21FA44EF-376D-4D53-9B0F-8A89D3229068} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{21FA44EF-376D-4D53-9B0F-8A89D3229068}\ not found.
Registry value HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}\ not found.
C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk moved successfully.
File move failed. C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk scheduled to be moved on reboot.
C:\Users\Guest\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk moved successfully.
Registry key HKEY_USERS\S-1-5-21-1807438966-11834772-2809961464-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\internet\ deleted successfully.
Registry key HKEY_USERS\S-1-5-21-1807438966-11834772-2809961464-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\mcafee.com\ deleted successfully.
Registry key HKEY_USERS\S-1-5-21-1807438966-11834772-2809961464-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\mcafee.com\ not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\avgsecuritytoolbar\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F2DDE6B2-9684-4A55-86D4-E255E237B77C}\ not found.
File {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - Reg Error: Key error. File not found not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\avgsecuritytoolbar\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F2DDE6B2-9684-4A55-86D4-E255E237B77C}\ not found.
File {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - Reg Error: Key error. File not found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\GoToAssist\ deleted successfully.
64bit-Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\\{AEB6717E-7E19-11d0-97EE-00C04FD91972} deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AEB6717E-7E19-11d0-97EE-00C04FD91972}\ not found.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\\{AEB6717E-7E19-11d0-97EE-00C04FD91972} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AEB6717E-7E19-11d0-97EE-00C04FD91972}\ not found.
C:\Users\Guest\AppData\Roaming\AVG10\cfgall folder moved successfully.
C:\Users\Guest\AppData\Roaming\AVG10 folder moved successfully.
C:\Users\Guest\AppData\Roaming\AVG9\cfgall folder moved successfully.
C:\Users\Guest\AppData\Roaming\AVG9 folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\Rescue\Strartup Manager folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\Rescue\ServiceManager folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\Rescue\PC Tuneup 2011 folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\Rescue\AVG Registry Cleaner folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\Rescue folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\PC Tuneup 2011\User Reports folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\PC Tuneup 2011\Logs folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\PC Tuneup 2011\Disk Doctor\User Reports folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\PC Tuneup 2011\Disk Doctor\Logs folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\PC Tuneup 2011\Disk Doctor folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\PC Tuneup 2011\Disabled Startup folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\PC Tuneup 2011 folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\Disk Defrag\Reports folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG\Disk Defrag folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG10\cfgall folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG10 folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG9\cfgall folder moved successfully.
C:\Users\Kelly\AppData\Roaming\AVG9 folder moved successfully.
ADS C:\ProgramData\TEMP:0B4227B4 deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: AppData
->Temp folder emptied: 0 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Guest
->Temp folder emptied: 133707 bytes
->Temporary Internet Files folder emptied: 24115782 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 1083 bytes

User: Kelly
->Temp folder emptied: 1511516 bytes
->Temporary Internet Files folder emptied: 41021154 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 1191 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 8474 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 64.00 mb

[EMPTYFLASH]

User: All Users

User: AppData

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Guest
->Flash cache emptied: 0 bytes

User: Kelly
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb

Error: Unable to interpret <[Reboot]Then click the Run Fix button at the top > in the current context!

OTL by OldTimer - Version 3.2.22.3 log created on 03222011_193410

Files\Folders moved on Reboot...
File\Folder C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk not found!
C:\Users\Guest\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.

Registry entries deleted on Reboot...

Security Check:

Results of screen317's Security Check version 0.99.7
Windows Vista (UAC is enabled)
Out of date service pack!!
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
Java(TM) 6 Update 24
Out of date Java installed!
Adobe Flash Player 10.2.152.32
Adobe Reader 9.4.2
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent
Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
``````````End of Log````````````

broni · 2011/03/22

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.

================================================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following:
Code:
:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
Then click the Run Fix button at the top

Let the program run unhindered, reboot the PC when it is done

Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

Double-click OTL.exe to start the program.

Close all other programs apart from OTL as this step will require a reboot

On the OTL main screen, press the CLEANUP button

Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current (including Service Pack 2 installation!)

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. Run defrag at your convenience.

11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

12. Please, let me know, how your computer is doing.

jamo1133 · 2011/03/24

Thank you for all your help in cleaning my computer, however, I am still having problems with windows updates. I am receiving an error msg when I click on "turn automatic updating on ". The msg is "windows cannot find 'shell::::{26EE0668- \pageSettings'. (this is not the complete msg). When I click on "check for updates" nothing happens.

Should I post to another forum, or maybe I need to reinstall windows?

Here is the OTL scan:

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: AppData
->Temp folder emptied: 0 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Guest
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Kelly
->Temp folder emptied: 44136 bytes
->Temporary Internet Files folder emptied: 248272734 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 1109 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 9712 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 32902 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 237.00 mb

[EMPTYFLASH]

User: All Users

User: AppData

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Guest
->Flash cache emptied: 0 bytes

User: Kelly
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.22.3 log created on 03242011_194515

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...

broni · 2011/03/24

Download standalone Service Pack 2 from here: http://www.microsoft.com/downloads/...4a-55ec-4972-a0d7-b1a6fedf51a7&displaylang=en and see, if it'll install.

jamo1133 · 2011/03/24

It's telling me I need to install SP1 first???? Is that ok to do??? I actually thought I already installed SP2.

broni · 2011/03/24

You're fine.
It looks like SecurityCheck log was misleading.
OTL clearly says, you DO have Service Pack 2 installed.
Sorry about that.

Now, I need to know EXACT error message, when you try to launch Windows Updates.

jamo1133 · 2011/03/24

This is what I get when I click "turn automatic updating on or off "

windows cannot find 'shell::::{26EE0668-A00A-44D7-9371-BEB064C98683}\10\::{36eef7db-88ad-4e81...\pageSettings'. Make sure you typed the name correctly, and then try again.

broni · 2011/03/24

Try to create new user with admin rights and see, if same issue happens.

jamo1133 · 2011/03/24

Same thing is happening under the new user. I did notice that when I click on "windows update" from the Windows Security Center Box, it seems like a box is opening and closing very quickly. I don't see this if I click on "check for updates" from the control panel box.

broni · 2011/03/24

Try here: http://support.microsoft.com/kb/971058

jamo1133 · 2011/03/24

I getting an error processing the fix-it "service 'windows update' failed to start. Verify you have sufficient privileges to start system services. "

broni · 2011/03/24

Well, at this point.....

In this forum, we make sure, your computer is free of malware and your computer is clean
Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
You'll get more attention.

jamo1133 · 2011/03/26

Thank you for all your help cleaning my the computer! The computer is definately much faster. I will post to the Windows forum for the windows update issue.

jamo1133 · 2011/03/26

Can this thread be moved to the Windows Forum or do I need to repost?

broni · 2011/03/26

You need to create new topic.

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Solved Can't turn on Windows Automatic Updates

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