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Solved Virus found & system files corupted

Discussion in 'Malware and Virus Removal Archive' started by drhans2, 2011/03/08.

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  1. 2011/03/09
    broni

    broni Moderator Malware Analyst

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    It's called "Information bar ".
    Open IE, go Tools>Internet options>Advanced tab and click on "Reset" button.
    Restart IE and see, if it works now.

    Go ahead and try "sfc ".
     
    broni,
    #21
  2. 2011/03/10
    drhans2

    drhans2 Well-Known Member Thread Starter

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    I did the reset in IE but still no "information bar to ok active x control.. therefore no Windows Update yet..

    I also installed AVG and did a full scan... no problems found..

    I tried to run SFC.exe/scannow from C:\windows... but got a BSOD..

    Stop error was c000021a (fatel system error of 0xc0000005 (0x00000000 0x00000000)

    Also got this error when auto sending of error message to MS failed..
    ERROR signature..
    szAppName : winlogon.exe szAppVer : 0.0.0.0 szModName : setupapi.dll
    szModVer : 5.1.2600.5512 offset : 00062b51


    C:\DOCUME~1\Chad\LOCALS~1\Temp\WERfd21.dir00\winlogon.exe.mdmp
    C:\DOCUME~1\Chad\LOCALS~1\Temp\WERfd21.dir00\appcompat.txt


    Will resume this problem in the morning... Thanks so much for all your help...

    denny
     
    drhans2,
    #22


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  4. 2011/03/10
    broni

    broni Moderator Malware Analyst

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    Uninstall IE8. It'll revert itself to IE7.
    See, if you can update.
    If everything goes fine, update back to IE8.
     
    broni,
    #23
  5. 2011/03/10
    drhans2

    drhans2 Well-Known Member Thread Starter

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    There's no "Remove Button" for IE8 entry listed in the "Add or Remove programs ".

    There are "Remove Buttons" for all the IE 8 updates installed since yesterday but not for the main IE 8 program.

    I also tied to go to "Add Remove Windows Components" but got a error message saying "System stand-alone Optional component manger has encounter a problem and needs to close ".
     
    drhans2,
    #24
  6. 2011/03/10
    broni

    broni Moderator Malware Analyst

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    broni,
    #25
  7. 2011/03/10
    drhans2

    drhans2 Well-Known Member Thread Starter

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    Tried that in reverse but no joy.. so I just choose to defaulted to medium security instead of the default medium-high.. that worked now I can get Windows updates. Thanks for the lead...

    I still think that the computer has system files that are missing or corrupt.. What about my problem trying to run sfc.exe/scannow?
     
    drhans2,
    #26
  8. 2011/03/10
    broni

    broni Moderator Malware Analyst

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    Good news :)
    Install all updates first. Then, try "sfc" again.
     
    broni,
    #27
  9. 2011/03/10
    drhans2

    drhans2 Well-Known Member Thread Starter

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    All updates are done..

    I noticed that by doing a search on the proper way to run sfc.exe it mentioned that the folder i386 needed to be on the computer.. It was not so I copied it from the slipstream xp sp3 disk.. When I ran sfc.exe /scannow the computer crashed again with the same error message as before.
     
    drhans2,
    #28
  10. 2011/03/10
    broni

    broni Moderator Malware Analyst

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    Download BlueScreenView (in Zip file)
    No installation required.
    Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
    When scanning is done, go Edit>Select All.
    Go File>Save Selected Items, and save the report as BSOD.txt.
    Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
     
    broni,
    #29
  11. 2011/03/10
    drhans2

    drhans2 Well-Known Member Thread Starter

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    did that.. there were no files in the c:\windows\minidump folder. I tried to chance to look in c:\windows than c:\...all were no joy..
     
    drhans2,
    #30
  12. 2011/03/10
    broni

    broni Moderator Malware Analyst

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    Make sure, your settings are correct....

    1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
    2. Double-click System.
    3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
    4. Make sure, there is a checkmark in Write an event to the system log.
    5. In the Write debugging information list, click Small memory dump (64k) (128K in Windows 7).
     
    broni,
    #31
  13. 2011/03/10
    drhans2

    drhans2 Well-Known Member Thread Starter

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    all that was already checked except the size was not 64k..it was complete.. When I tried to chance it I got a error message that "alerter services needed to be running ..when I attempted to start the service I got another error message..Could not start Alerter service.. error 1068... The dependency group failed to start.
     
    drhans2,
    #32
  14. 2011/03/10
    broni

    broni Moderator Malware Analyst

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    broni,
    #33
  15. 2011/03/10
    drhans2

    drhans2 Well-Known Member Thread Starter

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    will look into doing that.. only can find my old slip- streamed xp sp2 disk right now... might need to burn a sp disk first.
     
    drhans2,
    #34
  16. 2011/03/10
    broni

    broni Moderator Malware Analyst

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    broni,
    #35
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