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Inactive very slow to process applications, load or internet.

Discussion in 'Malware and Virus Removal Archive' started by rpicon, 2011/02/16.

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  1. 2011/03/09
    rpicon

    rpicon Inactive Thread Starter

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    Process PID CPU Private Bytes Working Set Description Company Name Command Line
    System Idle Process 0 44.81 0 K 28 K
    Interrupts n/a 0 K 0 K Hardware Interrupts
    DPCs n/a 0 K 0 K Deferred Procedure Calls
    System 4 0.76 0 K 252 K
    smss.exe 696 176 K 436 K Windows NT Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
    csrss.exe 796 0.76 1,744 K 5,916 K Client Server Runtime Process Microsoft Corporation C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
    winlogon.exe 820 9,216 K 1,452 K Windows NT Logon Application Microsoft Corporation winlogon.exe
    services.exe 868 0.76 4,304 K 5,172 K Services and Controller app Microsoft Corporation C:\WINDOWS\system32\services.exe
    svchost.exe 1092 3,176 K 5,836 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k DcomLaunch
    rapimgr.exe 3936 2,892 K 5,596 K ActiveSync RAPI Manager Microsoft Corporation C:\PROGRA~1\MI3AA1~1\rapimgr.exe -Embedding
    WLLoginProxy.exe 3124 4,672 K 8,136 K WLLoginProxy.exe Microsoft Corporation "C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe" -Embedding
    svchost.exe 1156 2,336 K 5,396 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k rpcss
    svchost.exe 1252 21,000 K 30,800 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k netsvcs
    svchost.exe 1344 1,772 K 3,956 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k NetworkService
    svchost.exe 1452 3,384 K 6,324 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k LocalService
    AvastSvc.exe 1580 15,516 K 25,604 K avast! Service AVAST Software "C:\Program Files\Alwil Software\Avast5\AvastSvc.exe "
    spoolsv.exe 1976 3,936 K 6,416 K Spooler SubSystem App Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
    IAANTMon.exe 732 620 K 1,800 K RAID Monitor Intel Corporation "C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe "
    jqs.exe 764 2,332 K 1,404 K Java(TM) Quick Starter Service Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf "
    ramaint.exe 208 1,420 K 3,692 K LogMeIn Maintenance Service LogMeIn, Inc. "C:\Program Files\LogMeIn\x86\RaMaint.exe "
    LogMeIn.exe 1240 12,072 K 14,348 K LogMeIn LogMeIn, Inc. "C:\Program Files\LogMeIn\x86\LogMeIn.exe "
    LMIGuardian.exe 1328 876 K 2,428 K LMIGuardian LogMeIn, Inc. "C:\Program Files\LogMeIn\x86\LMIGuardian" /ESCORT 1240
    nvsvc32.exe 1368 2,164 K 4,212 K NVIDIA Driver Helper Service, Version 77.74 NVIDIA Corporation C:\WINDOWS\system32\nvsvc32.exe
    StarWindService.exe 1416 740 K 2,384 K StarWind iSCSI Target (Alcohol Edition) Rocket Division Software "C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe "
    alg.exe 2172 1,340 K 3,840 K Application Layer Gateway Service Microsoft Corporation C:\WINDOWS\System32\alg.exe
    FNPLicensingService.exe 1280 1,356 K 3,224 K Activation Licensing Service Macrovision Europe Ltd. "C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe "
    psia.exe 2980 1,072 K 3,436 K Secunia PSI Agent Secunia "C:\Program Files\Secunia\PSI\PSIA.exe" --start-service
    msiexec.exe 2140 6,496 K 11,864 K Windows® installer Microsoft Corporation C:\WINDOWS\system32\msiexec.exe /V
    PresentationFontCache.exe 5180 14,636 K 11,800 K PresentationFontCache.exe Microsoft Corporation C:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe
    IntuitUpdateService.exe 2760 17,800 K 6,384 K Intuit Update Service Intuit Inc. "C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe "
    lsass.exe 880 5,176 K 8,904 K LSA Shell (Export Version) Microsoft Corporation C:\WINDOWS\system32\lsass.exe
    taskmgr.exe 4688 1,752 K 6,200 K Windows TaskManager Microsoft Corporation taskmgr.exe
    explorer.exe 3032 0.76 32,780 K 51,276 K Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
    IAAnotif.exe 3476 992 K 2,988 K Event Monitor User Notification Tool Intel Corporation "C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe"
    DMXLauncher.exe 3484 964 K 3,356 K "C:\Program Files\Dell\Media Experience\DMXLauncher.exe"
    DLACTRLW.EXE 3532 1,256 K 4,112 K Drive Letter Access Component Sonic Solutions "C:\WINDOWS\System32\DLA\DLACTRLW.EXE"
    LogMeInSystray.exe 3572 2,724 K 7,412 K LogMeIn Desktop Application LogMeIn, Inc. "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
    LMIGuardian.exe 3728 876 K 2,432 K LMIGuardian LogMeIn, Inc. "C:\Program Files\LogMeIn\x86\LMIGuardian" /ESCORT 3572
    acrotray.exe 3580 4,488 K 9,332 K AcroTray Adobe Systems Inc. "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
    GrooveMonitor.exe 3648 2,672 K 7,828 K GrooveMonitor Utility Microsoft Corporation "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    AvastUI.exe 3656 4,412 K 3,196 K avast! Antivirus AVAST Software "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
    wcescomm.exe 3704 1,532 K 5,100 K ActiveSync Connection Manager Microsoft Corporation "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
    PlaxoHelper_en.exe 3792 3,932 K 9,936 K Enables Plaxo to integrate securely with Windows Mail, Windows Live Mail, and Outlook Express Plaxo, Inc. "C:\Documents and Settings\Rick Picon\Local Settings\Application Data\Plaxo\3.25.0.87\PlaxoHelper_en.exe" -a
    msnmsgr.exe 3928 8,700 K 5,516 K Messenger Microsoft Corporation "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    ctfmon.exe 3964 1,360 K 5,920 K CTF Loader Microsoft Corporation "C:\WINDOWS\system32\ctfmon.exe"
    GoogleCalendarSync.exe 4068 4,660 K 12,280 K Google Calendar Sync Google "C:\Program Files\Google\Google Calendar Sync\GoogleCalendarSync.exe"
    OUTLOOK.EXE 2280 0.76 117,820 K 128,128 K Microsoft Office Outlook Microsoft Corporation "C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE" /recycle
    Acrobat.exe 4776 47,564 K 49,008 K Adobe Acrobat 8.1 Adobe Systems Incorporated "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe" "C:\Documents and Settings\Rick Picon\Local Settings\Temporary Internet Files\Content.Outlook\1C409HY0\Calhoun 79353530.pdf "
    Nassi.exe 2308 8,872 K 11,168 K Network Assistant (Nassi) Gracebyte Software "C:\Program Files\Network Assistant\Nassi.exe"
    PortfolioCenter.exe 5496 48,656 K 60,312 K PortfolioCenter Application Schwab Performance Technologies, Inc., "C:\Program Files\Schwab Performance Technologies\PortfolioCenter\PortfolioCenter.exe"
    iexplore.exe 576 41.77 406,472 K 399,456 K Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\IEXPLORE.EXE"
    procexp.exe 980 9.87 21,592 K 28,924 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Documents and Settings\Rick Picon\Desktop\ProcessExplorer\procexp.exe"
    psi_tray.exe 3768 992 K 3,492 K Secunia PSI Tray Secunia "C:\Program Files\Secunia\PSI\PSI_TRAY.exe" 1
    TurboTax.exe 4180 53,216 K 12,836 K TurboTax Intuit "C:\Program Files\TurboTax\Home & Business 2010\32bit\TurboTax.exe" -NOCHECK
     
  2. 2011/03/09
    rpicon

    rpicon Inactive Thread Starter

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    i tried saving right after it was peaking. not sure if it shows much different then the last one
     

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  4. 2011/03/09
    broni

    broni Moderator Malware Analyst

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    Yes, it shows IE eating up 41.77% of your CPU cycles.

    Does it happen with Firefox too?

    Close IE.
    Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons).
    Try to use it like that for a while and see, if it helps.
     
  5. 2011/03/09
    rpicon

    rpicon Inactive Thread Starter

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    It does happen with Firefox as well, but not as bad.

    I'll try the IE no add-ons

    Thank you
     
  6. 2011/03/09
    rpicon

    rpicon Inactive Thread Starter

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    i must be missing something, under System tools i do not see internet explorer?
     
  7. 2011/03/09
    broni

    broni Moderator Malware Analyst

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    Open IE, go Tools>Internet options>Advanced tab and click "Reset" button.
    Restart IE, use it for a while and see how it goes.
     
  8. 2011/03/09
    rpicon

    rpicon Inactive Thread Starter

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    No change. Pretty crazy. It does run better then before. It doesnt freeze every couple of minutes.
     
  9. 2011/03/09
    broni

    broni Moderator Malware Analyst

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    Go Start>Run (Start Search in Vista), type in:
    msconfig
    Click OK (hit Enter in Vista).

    Click on Startup tab.
    Click Disable all
    IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

    Click Services tab.
    Put checkmark in Hide all Microsoft services
    Click Disable all.

    Click OK.
    Restart computer in Normal Mode.

    NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
    If you use Windows firewall, you're fine.

    Same problem?
     
  10. 2011/03/09
    rpicon

    rpicon Inactive Thread Starter

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    hmm seems quicker and no hesitation:)
     
  11. 2011/03/09
    broni

    broni Moderator Malware Analyst

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    OK. Prepare a gallon of coffee. Make sure, you have plenty of a free time :)

    Go back to "msconfig" and re-enable ONE of the services, you just disabled.
    Restart computer.
    Works fine?
    If so, re-enable next service.
    Restart computer.
    When done with services and still good, proceed with startups (one by one) until you'll find the culprit.
     
  12. 2011/03/10
    rpicon

    rpicon Inactive Thread Starter

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    you werent kidding a gallon of java just wasn't enough. Anyhow, after hours of back and forth i see that I have arrived at the same spot I was before. The only added issue is that now my IE crashes for some reason when I have multiple browsers open, maybe this was a fluke but not really sure.

    Still i will say that I have noticed a great improvement from a few weeks ago.
     
  13. 2011/03/10
    rpicon

    rpicon Inactive Thread Starter

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    I think that IE was a fluke hasnt happened again. phew
     
  14. 2011/03/10
    rpicon

    rpicon Inactive Thread Starter

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    huh spoke too soon it crashed
     
  15. 2011/03/10
    broni

    broni Moderator Malware Analyst

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    Still high CPU usage?
     
  16. 2011/03/11
    rpicon

    rpicon Inactive Thread Starter

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    yes still high
     
  17. 2011/03/11
    broni

    broni Moderator Malware Analyst

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    OK, when you started computer with settings from my reply #48 there was no high CPU usage, correct?
     
  18. 2011/03/14
    rpicon

    rpicon Inactive Thread Starter

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    yes the CPU usage was lower.
     
  19. 2011/03/14
    rpicon

    rpicon Inactive Thread Starter

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    maybe i just need a new pc
     
  20. 2011/03/14
    broni

    broni Moderator Malware Analyst

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    Then you're supposed to go through steps described in my reply #50 to find out what triggers high CPU usage.
     
  21. 2011/03/17
    rpicon

    rpicon Inactive Thread Starter

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    well I can't tell what triggers high CPU. Took me a couple non inturrupted hours to go one by one. I will say that IE now will freeze now and then, I get the error message and I have to force it to close. I also noticed while looking in the window task manager under Processes, while all of this is happening and im trying to kill IE I have 6 drwtsn32.exe running.
     
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