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Resolved Can't open email word file

Discussion in 'Other PC Software' started by dolphin, 2011/03/08.

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  1. 2011/03/08
    dolphin

    dolphin Well-Known Member Thread Starter

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    Good afternoon:

    I have XP and MS word. The problem is that I can not open a word file that was emailed to me. Please can anyone help?:confused: Computer went in for replacement of fan and things have been going downhill since.

    Thank you!
     
    dolphin,
    #1
  2. 2011/03/08
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi dolphin. What version of Microsoft Word do you have installed? Have you tried saving the word file to your computer and seeing if it will open there? Is the word file a .doc file or a .docx file?
     
    Evan Omo,
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  4. 2011/03/08
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  5. 2011/03/08
    rivermandave

    rivermandave Inactive

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    It would also help if you told us what type of email system you have...and what anti-virus software you are running.

    Since viruses and malware can be buried inside pictures...and these can be inbedded into Word documents...there may be some reason why you can't open it while it resides in the email. Download and save the document to My Computer > My Documents...exit out of the email program...and then try to open the document.

    If that doesn't work...you can try the things mentioned above.

    JMHO...based on past experiences.
     
    rivermandave,
    #4
  6. 2011/03/08
    dolphin

    dolphin Well-Known Member Thread Starter

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    Outlook Express and Word Version 9, Norton Internet Security.

    Thanks again!
     
    dolphin,
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  7. 2011/03/08
    dolphin

    dolphin Well-Known Member Thread Starter

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    also have MS office PP viewer 2007
     
    dolphin,
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  8. 2011/03/09
    PeteC

    PeteC SuperGeek Staff

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    You haven't answered this rather important question ....
    PP - that is for PowerPoint, not Word or any other Office Application.
     
    PeteC,
    #7
  9. 2011/03/09
    dolphin

    dolphin Well-Known Member Thread Starter

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    Yikes, I am sorry I thought I had put that in ! It is a .doc file.
     
    dolphin,
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  10. 2011/03/09
    PeteC

    PeteC SuperGeek Staff

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    In Outlook Express .....

    Tools > Options > Security - check that 'Do not allow attachments to be saved or opened .......' is unchecked.
     
    PeteC,
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  11. 2011/03/09
    dolphin

    dolphin Well-Known Member Thread Starter

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    It is and has been unchecked
     
    dolphin,
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  12. 2011/03/09
    dolphin

    dolphin Well-Known Member Thread Starter

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    I have saved the file and tried to open with word but no go. Can I uninstall and reinstall Works 8.5? Would that help?
     
    dolphin,
    #11
  13. 2011/03/09
    PeteC

    PeteC SuperGeek Staff

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    Can you open other Word .docs - if so your emailed file may be corrupt.
     
    PeteC,
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  14. 2011/03/09
    dolphin

    dolphin Well-Known Member Thread Starter

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    Yes I can open ones I have created. Thanks for letting pick your collective brains!
     
    dolphin,
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  15. 2011/03/09
    dolphin

    dolphin Well-Known Member Thread Starter

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    Trying self help here-lol I sent that same emailed .doc to myself, using web mail and it still will not let me open it. ??????? I tried saving it and opening to no avail.
     
    Last edited: 2011/03/09
    dolphin,
    #14
  16. 2011/03/09
    PeteC

    PeteC SuperGeek Staff

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    Can you get the sender to send the document again? I think it may be corrupt.
     
    PeteC,
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  17. 2011/03/09
    dolphin

    dolphin Well-Known Member Thread Starter

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    I sent that same email to a friend and they could open it- just not me-lol Beginning to think I am nuts! Could it be a corrupt works and/or word program?
     
    Last edited: 2011/03/09
    dolphin,
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  18. 2011/03/09
    rivermandave

    rivermandave Inactive

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    Ask the sender to put it in a Zip folder and send it to you like that.

    It's worth a try :)

    Also...right click on the icon for the document (the one you saved) and check Properties.

    Then again...I've seen...AND heard of Norton doing some strange things :(

    Do you get some kind of an error msg when you try to open it?

    Also...is your XP and everything else have all the latest updates?
     
    Last edited: 2011/03/09
    rivermandave,
    #17
  19. 2011/03/09
    dolphin

    dolphin Well-Known Member Thread Starter

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    Friend knows nothing about zipping anything.
    Error: The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue.

    When I click OK, it looks like it is trying to download something and about halfway through I get this:

    The feature you are trying to use is on a CD-ROM or other removable disk that is not available.

    Insert the 'Microsoft Office Small Business Edition 2003' disk and click OK.

    I am trying to locate that disc.
     
    dolphin,
    #18
  20. 2011/03/11
    dolphin

    dolphin Well-Known Member Thread Starter

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    I can not locate the Microsoft Office Small Business Edition 2003. Is there anything I do?
    I have been trying to locate this disc from friends, but no luck so far.Thanks again for all you do for computer idiots like me!
     
    dolphin,
    #19
  21. 2011/03/11
    PeteC

    PeteC SuperGeek Staff

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    Do you have Microsoft Office Small Business Edition 2003 installed on your computer or did Word come as part of Microsoft Works?

    You haven't mentioned if you can open other .docs in emails - is the file in question a one off issue or does it occur with all emailed Word docs?
     
    PeteC,
    #20
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