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Solved Infected Laptop/Crashing/Stalling/Unable To Scan

Discussion in 'Malware and Virus Removal Archive' started by Gideon, 2011/03/02.

Page 2 of 2
  1. 2011/03/03
    Gideon

    Gideon Inactive Thread Starter

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    Ok, here is the MBAM log.

    Malwarebytes' Anti-Malware 1.50.1.1100
    www.malwarebytes.org

    Database version: 5947

    Windows 6.0.6002 Service Pack 2
    Internet Explorer 8.0.6001.19019

    3/3/2011 5:40:09 PM
    mbam-log-2011-03-03 (17-39-48).txt

    Scan type: Full scan (C:\|E:\|)
    Objects scanned: 308361
    Time elapsed: 1 hour(s), 34 minute(s), 2 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 4

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    c:\Qoobox\quarantine\C\program files\fast browser search\IE\searchguardplus.exe.vir (PUP.Fbsearch) -> No action taken.
    c:\Qoobox\quarantine\C\program files\fast browser search\IE\update.exe.vir (PUP.Fbsearch) -> No action taken.
    c:\Qoobox\quarantine\C\program files\search guard plus\searchguardplus.exe.vir (PUP.Fbsearch) -> No action taken.
    c:\Users\Owner\AppData\Local\microsoft\Windows\temporary internet files\Low\Content.IE5\UZMHH3U2\OTL[1].exe (Trojan.Dropper.PGen) -> No action taken.
     
    Gideon,
    #21
  2. 2011/03/03
    broni

    broni Moderator Malware Analyst

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    It says "No action taken ".
    You need to FIX all issues.
     
    broni,
    #22


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  4. 2011/03/03
    Gideon

    Gideon Inactive Thread Starter

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    Ok I removed all the items in the scan. Do you need a new log?
     
    Gideon,
    #23
  5. 2011/03/03
    broni

    broni Moderator Malware Analyst

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    I trust you :)

    Let me check your OTL logs....
     
    broni,
    #24
  6. 2011/03/03
    broni

    broni Moderator Malware Analyst

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    I don't see any AV program running.
    Please, install one of these:
    - Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
    - Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html
    Update, run full scan, report on any findings.

    ================================================================

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.

    =================================================================

    Run OTL
    • Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following

      Code:
      :OTL
IE - HKU\S-1-5-21-2205282586-1015493833-1813968565-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings:  "ProxyOverride" = <local>
FF - prefs.js..browser.search.defaultthis.engineName:  "Conduit Engine Customized Web Search "
FF - prefs.js..browser.search.defaulturl:  "http://search.conduit.com/ResultsExt.aspx?ctid=ConduitEngine&SearchSource=3&q={searchTerms} "
[2010/12/09 17:25:41 | 000,000,913 | ---- | M] () -- C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\q0m2p86b.default\se archplugins\conduit.xml
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O15 - HKU\S-1-5-21-2205282586-1015493833-1813968565-1000\..Trusted Ranges: GD ([http] in Local intranet)
O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
[2011/01/17 19:39:04 | 000,000,000 | ---D | M] -- C:\Users\Owner\AppData\Roaming\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE .1
[2010/12/24 23:55:26 | 000,000,000 | ---D | M] -- C:\Users\Owner\AppData\Roaming\cYo
[2010/12/26 22:29:03 | 000,000,000 | ---D | M] -- C:\Users\Owner\AppData\Roaming\gisvlzdl
@Alternate Data Stream - 81 bytes -> C:\Program Files\DoylesRoom:MID


:Commands
[purity]
[emptytemp]
[emptyflash]
[Reboot]
    • Then click the [color= "#FF0000"]Run Fix[/color] button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ===============================================================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.


    2. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    3. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • IMPORTANT! UN-check Remove found threats
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
     
    broni,
    #25
  7. 2011/03/03
    Gideon

    Gideon Inactive Thread Starter

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    All processes killed
    ========== OTL ==========
    HKU\S-1-5-21-2205282586-1015493833-1813968565-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
    Prefs.js: "Conduit Engine Customized Web Search" removed from browser.search.defaultthis.engineName
    Prefs.js: "http://search.conduit.com/ResultsExt.aspx?ctid=ConduitEngine&SearchSource=3&q={searchTerms}" removed from browser.search.defaulturl
    File C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\q0m2p86b.default\se archplugins\conduit.xml not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ not found.
    Registry value HKEY_USERS\S-1-5-21-2205282586-1015493833-1813968565-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\GD\\http deleted successfully.
    Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\\{AEB6717E-7E19-11d0-97EE-00C04FD91972} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AEB6717E-7E19-11d0-97EE-00C04FD91972}\ not found.
    Folder C:\Users\Owner\AppData\Roaming\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE .1\ not found.
    C:\Users\Owner\AppData\Roaming\cYo\ComicRack\Scripts\.Pending folder moved successfully.
    C:\Users\Owner\AppData\Roaming\cYo\ComicRack\Scripts folder moved successfully.
    C:\Users\Owner\AppData\Roaming\cYo\ComicRack folder moved successfully.
    C:\Users\Owner\AppData\Roaming\cYo folder moved successfully.
    C:\Users\Owner\AppData\Roaming\gisvlzdl folder moved successfully.
    ADS C:\Program Files\DoylesRoom:MID deleted successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Temp folder emptied: 76501683 bytes
    ->Temporary Internet Files folder emptied: 104801793 bytes
    ->Java cache emptied: 2027 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 2002 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 1180 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 447780 bytes

    Total Files Cleaned = 173.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.22.2 log created on 03032011_204607

    Files\Folders moved on Reboot...
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DFAE03.tmp not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DFAE0B.tmp not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DFAE93.tmp not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DFAE9B.tmp not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DFAF11.tmp not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DFAF19.tmp not found!
    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\KAOJK1N2\98029-active-infected-laptop-crashing-stalling-unable-scan-2[1].html moved successfully.
    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
    File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

    Registry entries deleted on Reboot...
     
    Gideon,
    #26
  8. 2011/03/03
    Gideon

    Gideon Inactive Thread Starter

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    Results of screen317's Security Check version 0.99.7
    Windows Vista Service Pack 2 (UAC is enabled)
    Internet Explorer 8
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Enabled!
    avast! Free Antivirus
    ESET Online Scanner v3
    WMI entry may not exist for antivirus; attempting automatic update.
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Malwarebytes' Anti-Malware
    Java(TM) 6 Update 24
    Java(TM) 6 Update 6
    Out of date Java installed!
    Adobe Flash Player 10.2.152.26
    Adobe Reader 8.1.2
    Out of date Adobe Reader installed!
    Mozilla Firefox (3.6.13)
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    system32 AvastSvc.exe -?-
    AVAST Software Avast AvastUI.exe
    ``````````End of Log````````````
     
    Gideon,
    #27
  9. 2011/03/03
    broni

    broni Moderator Malware Analyst

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    Uninstall Java(TM) 6 Update 6.

    Update Firefox to the current 3.6.14 version.

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.
     
    broni,
    #28
  10. 2011/03/04
    Gideon

    Gideon Inactive Thread Starter

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    done, Avast froze and couldn't finish and the online scanner didn't produce a log. What next?
     
    Gideon,
    #29
  11. 2011/03/04
    broni

    broni Moderator Malware Analyst

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    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
     
    broni,
    #30
  12. 2011/03/04
    Gideon

    Gideon Inactive Thread Starter

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    ok. Shortly after I posted my last message I had to reboot. I had some trouble on reboot and then encountered several crashes.

    I tried to do a mbam scan and crashed. same with avast and online scanner. Everything was fine before I downloaded all of the last mentioned items but now it seems like some of the symptoms have returned.

    I'm positive I made no changes or downloaded anything and used my desktop most of the night because this is my mom and brother's computer and they were told not to use it yet.

    Is there a chance I did something wrong on the last steps or that we might not have killed the virus?
     
    Gideon,
    #31
  13. 2011/03/04
    broni

    broni Moderator Malware Analyst

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    You may have some other issues, I'd say.

    Try cold boot (turn it off, wait couple of minutes, power it on) and then try to continue with lasts steps.
     
    broni,
    #32
  14. 2011/03/05
    Gideon

    Gideon Inactive Thread Starter

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    I was able to do an mbam scan after a few attempts, it has detected 4 threats and has put hem in quarantine.

    I'm starting to think I must have gone wrong somewhere when carrying out your previous instructions because nothing has been added or executed.

    I left the items in quarantine until I saw what you have to say. I still can't complete a full avast scan or the online scan. Here is the log.

    Malwarebytes' Anti-Malware 1.50.1.1100
    www.malwarebytes.org

    Database version: 5947

    Windows 6.0.6002 Service Pack 2
    Internet Explorer 8.0.6001.19019

    3/3/2011 5:40:09 PM
    mbam-log-2011-03-03 (17-39-48).txt

    Scan type: Full scan (C:\|E:\|)
    Objects scanned: 308361
    Time elapsed: 1 hour(s), 34 minute(s), 2 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 4

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    c:\Qoobox\quarantine\C\program files\fast browser search\IE\searchguardplus.exe.vir (PUP.Fbsearch) -> No action taken.
    c:\Qoobox\quarantine\C\program files\fast browser search\IE\update.exe.vir (PUP.Fbsearch) -> No action taken.
    c:\Qoobox\quarantine\C\program files\search guard plus\searchguardplus.exe.vir (PUP.Fbsearch) -> No action taken.
    c:\Users\Owner\AppData\Local\microsoft\Windows\temporary internet files\Low\Content.IE5\UZMHH3U2\OTL[1].exe (Trojan.Dropper.PGen) -> No action taken.
     
    Gideon,
    #33
  15. 2011/03/05
    broni

    broni Moderator Malware Analyst

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    Three of those items are in Combofix quarantine folder and the last one is in temporary files.

    If you run all steps from my reply #30, those items will be removed.
     
    broni,
    #34
  16. 2011/03/05
    Gideon

    Gideon Inactive Thread Starter

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    Following #30...

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Temp folder emptied: 877658 bytes
    ->Temporary Internet Files folder emptied: 1001424 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 12399582 bytes
    ->Flash cache emptied: 615 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 1254 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 14.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb



    OTL by OldTimer - Version 3.2.22.2 log created on 03052011_140415

    Files\Folders moved on Reboot...
    File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

    Registry entries deleted on Reboot...
     
    Gideon,
    #35
  17. 2011/03/05
    broni

    broni Moderator Malware Analyst

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    Give me a final word about your computer behavior.
     
    broni,
    #36
  18. 2011/03/05
    Gideon

    Gideon Inactive Thread Starter

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    Sorry Broni things have been hectic this weekend. Ok so I went back and completed #30 and at the moment all is fine. I completely dropped the ball and I apologize. Online scan finds nothing, mabam is clear and computer behavior is running like it's clear of viruses.

    Thank you for all your help and hopefully I won't be talking to you any time soon:). I really do appreciate your hard work.
     
    Gideon,
    #37
  19. 2011/03/05
    broni

    broni Moderator Malware Analyst

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    You're very welcome :)

    Good luck and stay safe :)
     
    broni,
    #38
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