Zone alarm!!!!!!!!!!!

I was downloading a trial version of zone alarm pro when error messages came up and corupted the file system of zone alarm!
I cant acces the program or uninstal it and is seems to be running as it is blocking the internet connection

there are messages saying there are missing files and error messages.

I tried to restore the computer to a previous date but the function was turned off!!

so ive got a bit of a problem

any help would be appreciated!!

thanks

 

Step #1 - do a complete virus scan. There are a few out there that will disable your firewall and AV programs before they do much of anything else.

 

Housecall

 

If you think one may have gotten in between updates and stuffed your resident AV program, use a net based check to be sure:

HOUSECALL http://housecall.antivirus.com/ (free scan)

SYMANTEC http://security2.norton.com/ssc/home.asp?langid=ie&venid=sym&plfid=23&pkj=QRPSFCSGFZVDTPSOERZ (free scan)

GRISOFT http://www.grisoft.com/html/us_index.htm (free AV software and updates)

TROJANS:

TAUSCAN http://www.agnitum.com/download/ (free trial)

PANDA http://www.pandasoftware.com/ (free scan)

VIRUS REMOVAL TOOLS: http://securityresponse.symantec.com/avcenter/tools.list.html (free downloads for specific needs)

 

At what point did the messages appear and what did they say?

 

If you don't find a virus as a cause it is time to get rid of it!

Since you can not control it or uninstall it normally do the following!


1 safe mode

2 try control panel add/remove may work in safe mode

3 if # 2 still no work look in start-programs-zonealarm for an
uninstall try that, even if 2 or 3 do or do not work continue the
following!

4 Use mycomputer browse and del the Zonealarm folder

5 search hd for zonealarm delete all leftovers from program

6 search registry an del all refs to zonealarm

7 Regleaner if you have it!

8 and most important stick with the last good ver (2.6) of
zonealarm (I think anyway)! Smile!

Mike

 

Just an addition to Mike's post. You would also want to delete the c:\windows\internet logs folder. If you do this, you'll lose all your settings for which apps are allowed internet access and which ones aren't but that's really no big deal. Just a matter of giving them permission again if you reinstall the program. Also, in addition to Mike's registry suggestion I would also search it for any occurrances of Zone Labs and ZoneLabs.

 

fixed

recieved info off zone labs and got rid of all the files attatched and then reloaded the program and uninstalled it again which seems to have cleared it up!

has anyone got any recommendations for firewalls which allow ics