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Resolved Office 2007 Deleted Folder E-Mail are Missing

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by kevinjustine, 2011/02/10.

  1. 2011/02/10
    kevinjustine

    kevinjustine Well-Known Member Thread Starter

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    :confused:When I called on my clients I told them that software does not break without somebody touching it. However, I must stand corrected. Just by sitting down at the keyboard and staring mindlessly I CAN make software break.

    What I did or how I did it I don't know. While interfering with the laws of nature, as set by Tom Watson and Bill Gates, I caused my deleted E-mail to disappear. The Deleted Folder is there and shows over 3300 pieces of mail in the folder. When I open the folder it is completely empty. When I create a piece of mail I can track it. I can see when I sent it, when I received it, but when I delete it the E-mail leaves no trace of itself. But, the count of deleted E-mail items goes up by one.

    If one of you Whiz Kids can set me on the path to correctly working software, once again, I promise to keep my fingers to myself for at least a fortnight.:eek:

    Thank you

    KOD
     
    kevinjustine,
    #1
  2. 2011/02/11
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Is this a home pc or part of an exchange server system?

    Might try highlighting the Deleted Folder and look through the "view" options...

    Items that are deleted from a shared mailbox go to the wrong folder in Outlook
    http://support.microsoft.com/kb/202517
     
    Steve R Jones,
    #2


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  4. 2011/02/11
    kevinjustine

    kevinjustine Well-Known Member Thread Starter

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    :cool:Steve:cool:, your fix is a great fix.

    Thank You

    KOD:eek:
     
    kevinjustine,
    #3
  5. 2011/02/11
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Which one was the fix;)
     
    Steve R Jones,
    #4
  6. 2011/02/11
    kevinjustine

    kevinjustine Well-Known Member Thread Starter

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    Steve, I selected the Deleted Folder > View option > Expand/Collapse Groups > Expand Selected Groups, and another computer miracle occurs. All 3384 deleted E-mails appeared!

    Thanks Steve

    KOD
     
    kevinjustine,
    #5

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