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Resolved Trouble opening .doc + other attachments

Discussion in 'Other PC Software' started by gullrock, 2011/02/06.

  1. 2011/02/06
    gullrock

    gullrock Inactive Thread Starter

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    I use Open Office which is normally stable. Now, sice updating my PC to a new one with Win 7, I keep getting this message when trying to open by double clicking on attachments sent to me using Thunderbird. -

    "C:\Users\Richard\AppData\Local\Temp\Photo group Feb 2011-1.doc could not be opened, because the associated helper application does not exist. Change the association in your preferences. "

    If I save the document (this also applies to PDF files) to my desktop I can then open them in the application.

    Any ideas please what I have to do to change the association in my preferences and where they are?
     
    gullrock,
    #1
  2. 2011/02/06
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Did you install OO on the new Win 7 PC?
     
    MrBill,
    #2


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  4. 2011/02/06
    gullrock

    gullrock Inactive Thread Starter

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    It came with most op system installed from Dell. I do not know what OO is!
     
    gullrock,
    #3
  5. 2011/02/06
    PeteC

    PeteC SuperGeek Staff

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    OO = Open Office :)

    Check that .doc is set to open with Open Office.

    I'm inclined to think this is a Thunderbird issue rather than Win 7.
     
    PeteC,
    #4
    gullrock likes this.
  6. 2011/02/06
    gullrock

    gullrock Inactive Thread Starter

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    .doc was set to open with OO but .dochtml was set for word. Changed that one to OO too but no change, still getting above message. I think I shall have to investige TBird thank you
     
    gullrock,
    #5
  7. 2011/02/06
    gullrock

    gullrock Inactive Thread Starter

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    Thanks again for your help, it turned out to be a Tbird issue solved by Tools>attachment and deleting .doc entry and choosing OO next time I tried to open a .doc attachment
     
    gullrock,
    #6
  8. 2011/02/06
    PeteC

    PeteC SuperGeek Staff

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    Glad to hear you found the cause of your problem :)

    Please mark this thread as 'Resolved', see .....
     
    PeteC,
    #7

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