Office 2010 - Help missing

Whenever clicking on Help (or pressing F1) in any Office program (I tried in Excel and Word) A window pops up advising you that it is Configuring Office. This is quite a long procedure at the end of which you are instructed to close Office programs and reboot.

After renoot - it is exactlhy the same routine. If we cancel the Office Configuration. a window pops up advising that there is no help on the subject.

Googling the subject shows, that this is quite a common problem. In my case, the solutions they suggested (Delete all Microsoft Help directories and run a repair - or unibnstall and reinstall Office) did not work.

Any suggestions?

 

hi
was just wondering as to whether you have the 'Original' office 2010 setup ?

 

isuspect the cause is one of the following

1. a virus
2. a rogue add-in
3. macro in normal.dot.

#3 i Close Word, find the normal.dot file, and rename
it to badnormal.dot (or to anything other than normal.dot), and then restart
Word.



If the problem doesn't go away, then #2 is the most likely cause, and you
need to take a look at folders on your system named Startup, and see if any
templates exist there. If they do, close Word, move them, and then restart
Word.

In any case, if you don't already have it, you should get and install a good
anti-virus program and use it regularly.

 

Hi,

Well.... It is a Multi Volume licence and has been activated by Microsoft (on the phone). It runs on Win7. A 2nd instance is installed on my netbook, no problem of help there - but this is an XP OS

 

Txs for the Post. I am going to check and let you know. Anyhow, it should not be a virus, I am running Avast! antivirus, which seems to do a good job (sometimes even more than good...)

 

Well the macro problem might be the cause. I agree.

 

HI, I don't think it is a macro problem. Anyhow, I renamed all the templates in AppData\Roaming\Microsoft\Templates - this did not help. Now the only chance seems to be to doctor the registry. Any idea, of what keys should I look for and where should they point to? I have three MicrosoftHelp directories = is there a way to compare them to what they should contain?

Thks again