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Resolved Router needs reset daily

Discussion in 'Networking (Hardware & Software)' started by Gringoyle, 2010/11/23.

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  1. 2010/12/10
    TonyT

    TonyT SuperGeek Staff

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    1. The router that APs are connected to need not be a wifi router, just a router.
    2. APs don't "require" any bandwidth nor do they "rob" it. Bandwidth on the LAN is predetermined by the router switch (100 mb or gigabit), the type of AP mode (b-11mb, g-54mb or n-more), and the network adapters.

    Do the APs have a aetting for Primary & Secondary DNS? One normally sets these to the same as the gateway IP (the router) and lets the router handle it using the ISP assigned DNS servers that it gets from the modem. But you can use any DNS servers you want so as to bypass the ISP DNS.

    Thyere may also be issues with the ISP network. From a computer that has good connectivity, do:

    tracert www.yahoo.com

    in a cmd window. Then repeat from a comp connected via wifi. Post the results.
     
    TonyT,
    #21
  2. 2010/12/10
    Gringoyle

    Gringoyle Inactive Thread Starter

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    Wired Connection on the wifi network

    Tracing route to any-fp.wa1.b.yahoo.com [98.137.149.56]
    over a maximum of 30 hops:

    1 3 ms 3 ms 3 ms static-74-44-236-137.fnd.frontiernet.net [74.44.236.137]
    2 23 ms 24 ms 22 ms so-2-0-0--0.ar01.phnx.az.frontiernet.net [74.40.2.93]
    3 59 ms 60 ms 72 ms xe--0-2-0---0.cor02.phnx.az.frontiernet.net [74.40.4.77]
    4 47 ms 59 ms 53 ms ae1---0.cor2.slkc.ut.frontiernet.net [74.40.5.86]
    5 46 ms 46 ms 47 ms ae0---0.cor01.slkc.ut.frontiernet.net [74.40.4.13]
    6 59 ms 47 ms 60 ms ae1---0.cor02.plal.ca.frontiernet.net [74.40.5.61]
    7 69 ms 56 ms 56 ms ae1---0.cbr01.plal.ca.frontiernet.net [74.40.3.170]
    8 46 ms 59 ms 153 ms 198.32.176.135
    9 49 ms 72 ms 44 ms ae-1-d141.msr1.sp1.yahoo.com [216.115.107.55]
    10 57 ms 59 ms 45 ms et-17-25.fab3-1-gdc.sp2.yahoo.com [98.136.16.27]
    11 58 ms 59 ms 60 ms te-8-3.bas1-1-prd.sp2.yahoo.com [67.195.130.98]
    12 60 ms 60 ms 47 ms ir1.fp.vip.sp2.yahoo.com [98.137.149.56]

    Trace complete.

    Wireless Connection:

    Tracing route to any-fp.wa1.b.yahoo.com [72.30.2.43]
    over a maximum of 30 hops:

    1 4 ms 5 ms 5 ms static-74-44-236-137.fnd.frontiernet.net [74.44.236.137]
    2 24 ms 24 ms 24 ms 74.40.2.145
    3 88 ms 62 ms 64 ms xe--0-2-0---0.cor02.phnx.az.frontiernet.net [74.40.4.77]
    4 62 ms 51 ms 66 ms ae1---0.cor2.slkc.ut.frontiernet.net [74.40.5.86]
    5 52 ms 63 ms 117 ms ae0---0.cor01.slkc.ut.frontiernet.net [74.40.4.13]
    6 50 ms 49 ms 62 ms ae1---0.cor02.plal.ca.frontiernet.net [74.40.5.61]
    7 72 ms 71 ms 71 ms ae1---0.cbr01.plal.ca.frontiernet.net [74.40.3.170]
    8 61 ms 76 ms 48 ms 198.32.176.135
    9 848 ms * 76 ms ae-0-d211.msr2.sk1.yahoo.com [216.115.106.135]
    10 47 ms 69 ms 312 ms te-8-1.bas-k2.sk1.yahoo.com [68.180.160.11]
    11 73 ms 61 ms 63 ms ir1.fp.vip.sk1.yahoo.com [72.30.2.43]

    Trace complete.

    The wifi is working great today go figure...throught the day and get you a tracerout when its acting up.

    I want to ask you I notice that windows likes switching from a strong signal AP near by to one accross the complex for some reason?
     
    Gringoyle,
    #22


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  4. 2010/12/10
    Gringoyle

    Gringoyle Inactive Thread Starter

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    Wireless connection:

    Tracing route to any-fp.wa1.b.yahoo.com [72.30.2.43]
    over a maximum of 30 hops:

    1 3 ms 3 ms 5 ms static-74-44-236-137.fnd.frontiernet.net [74.44.236.137]
    2 23 ms 23 ms 23 ms 74.40.2.145
    3 * * * Request timed out.
    4 61 ms * 60 ms ae1---0.cor2.slkc.ut.frontiernet.net [74.40.5.86]
    5 48 ms * 60 ms ae0---0.cor01.slkc.ut.frontiernet.net [74.40.4.13]
    6 * 47 ms 60 ms ae1---0.cor02.plal.ca.frontiernet.net [74.40.5.61]
    7 70 ms 105 ms 70 ms ae1---0.cbr01.plal.ca.frontiernet.net [74.40.3.170]
    8 59 ms 65 ms * 198.32.176.135
    9 * 73 ms * ae-0-d201.msr1.sk1.yahoo.com [216.115.106.131]
    10 * 57 ms * te-8-1.bas-k1.sk1.yahoo.com [68.180.160.9]
    11 76 ms 58 ms * ir1.fp.vip.sk1.yahoo.com [72.30.2.43]
    12 * 58 ms 71 ms ir1.fp.vip.sk1.yahoo.com [72.30.2.43]

    Trace complete.
     
    Gringoyle,
    #23
  5. 2010/12/10
    TonyT

    TonyT SuperGeek Staff

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    Tracerts look OK.
    Test when wifi is really acting up.

    Unless you use a controller the user will have to manually choose the best signal AP.

    What channels are the APs using? Channel 1 & 11 have the least overlap.

    You may have to get a bit more complex in the setup by splitting the area into 2 separate zones. Set one AP in zone 1 on channel 1 and use 3 APs in repeater mode (SSID 1). Then do the same for the other zone but use channel 11 (SSID 2). But your APs must support repeater mode.
     
    TonyT,
    #24
  6. 2010/12/10
    Gringoyle

    Gringoyle Inactive Thread Starter

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    I am ussing 1, 6, and 11. The building is a type of hub and spoke layout, 8 hall ways all branching off from one central location . 1 AP on channle 11 in the cental location than moving counter clock wise halls 2, 4, and 7 have 1 AP in the center of the hall (125 foot hallways) on channle 6. Halls 3, 5, and 8 Have 1 AP in the center of the hall ( 125 foot halls) on channle 1, Hall 8 is longer than the rest maybe 175 feet so at the end of hall 8 is 1 AP on channle 11 and the other AP in hall 8 isnt really dead center its closer to the central location that connects all the halls ( on channle 1 as i said) all the AP's are at 90% Tx Power.

    Tracing route to any-fp.wa1.b.yahoo.com [72.30.2.43]
    over a maximum of 30 hops:

    1 3 ms 3 ms 5 ms static-74-44-236-137.fnd.frontiernet.net [74.44.236.137]
    2 23 ms 23 ms 23 ms 74.40.2.145
    3 * * * Request timed out.
    4 61 ms * 60 ms ae1---0.cor2.slkc.ut.frontiernet.net [74.40.5.86]
    5 48 ms * 60 ms ae0---0.cor01.slkc.ut.frontiernet.net [74.40.4.13]
    6 * 47 ms 60 ms ae1---0.cor02.plal.ca.frontiernet.net [74.40.5.61]
    7 70 ms 105 ms 70 ms ae1---0.cbr01.plal.ca.frontiernet.net [74.40.3.170]
    8 59 ms 65 ms * 198.32.176.135
    9 * 73 ms * ae-0-d201.msr1.sk1.yahoo.com [216.115.106.131]
    10 * 57 ms * te-8-1.bas-k1.sk1.yahoo.com [68.180.160.9]
    11 76 ms 58 ms * ir1.fp.vip.sk1.yahoo.com [72.30.2.43]
    12 * 58 ms 71 ms ir1.fp.vip.sk1.yahoo.com [72.30.2.43]

    Trace complete.

    Tracing route to any-fp.wa1.b.yahoo.com [98.137.149.56]
    over a maximum of 30 hops:

    1 3 ms 4 ms 4 ms static-74-44-236-137.fnd.frontiernet.net [74.44.236.137]
    2 23 ms 23 ms 23 ms 74.40.2.145
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
     
    Last edited: 2010/12/10
    Gringoyle,
    #25
  7. 2010/12/10
    Gringoyle

    Gringoyle Inactive Thread Starter

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    About the time the connection started acting up I posted the tracert and than tried to do as you asked and create 2 zones, when doing so I lost internet, even if I plugged in to the router. I couldn't ping the router or go to it web interface, yet I had internet out of the ISP box.

    I decided to try the cisco router again and noticed that as soon as I hooked up the patch cords that lead to the AP's the internet goes down not just that though I cant ping the router or access its web interface. If I reset the router and connect one device at a time I see a pattern nothing goes wrong till I plug the AP's into the PoE switch.

    That is happening on either router the cisco or trendnet and had been for about 3 hours witch makes no sense to me because it worked for hours befor. It was slow and had intermittent loss of internet, but it wasn't acting like this.

    I don't see how it can just give me different symptoms so randomly.

    I hope this new information gives you some more clues...
    as of now I cant seem to do the 2 zones cause as soon as I try, the connection just locks up. I only get about 5 min to try and configure the AP's as you asked than I have to unplug everything cause I wont get any internet or be able to access the web interface of any device till the router is power cycled. If I leave all the cables connected and try to power cycle like, I was able to in the past nothing changes I have to remove the AP's at least so the router can get reset :confused:
     
    Last edited: 2010/12/10
    Gringoyle,
    #26
  8. 2010/12/11
    Scott Smith

    Scott Smith Inactive Alumni

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    Can you tell me what type of facility this is?
    Hotel?
    Hospital?
    Office building?
    Are your cables all permanent links? As in temminated into a patch panel and the other end punched down to a cat5e module.
    Have the permanent links been tested or certified?

    Are all of the APs running POE?
    Is the wireless network public or private?
     
    Scott Smith,
    #27
  9. 2010/12/11
    Scott Smith

    Scott Smith Inactive Alumni

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    We have always used the Netgear WG103 APs
    http://netgear.com/business/products/access-points-wireless-controllers/access-points/WG103.aspx

    And this:
    PROSAFE SMART WIRELESS CONTROLLER
    WFS709TP
    http://netgear.com/business/product...controllers/wireless-management/WFS709TP.aspx

     
    Scott Smith,
    #28
  10. 2010/12/11
    Gringoyle

    Gringoyle Inactive Thread Starter

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    We are a Reahb, short term care.

    Yes, except the ones for the AP's
    Not the ones for the AP's. The wiring guy said all lines had been certified, except the ones for the AP's. He stated that he could not do so for them, that the runs for the WiFi are terminated at the block but the cable ends are not finished and just loos in the celing.

    I toned them all out when I installed the AP's. The fluke toner I used also test for wiring faults but it doesnt certifi.

    Yes, they are all connected to a Netgear FS116P
    Public, its to used by our clients.

    The AP's I am ussing are TrendNet TEW-653 AP
     
    Last edited: 2010/12/11
    Gringoyle,
    #29
  11. 2010/12/11
    TonyT

    TonyT SuperGeek Staff

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    That's you clue as to where the trouble starts. Use a different switch and verify all cat5 runs from switch to AP's are good.

    You can test the switch by connectiong each AP to it using a short patch cable that you know is good. If all OK doing that then you know one or more of the cat5 runs are bad. If no joy then the the problem is in the other direction.
     
    TonyT,
    #30
  12. 2010/12/11
    Scott Smith

    Scott Smith Inactive Alumni

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    I actually maintain a rehab facility by contract.

    But the floor plan is laid out a little different.
    The 4 hallways make a square with a diagnal through the center.
    IT HAS 11 APs but they are all Cisco Aironet 1200s with a Public LAN and a Private LAN (Dual SSIDs)
    Never a minutes trouble and it spans across 2 IDF closets.

    But that product cost a bunch more! :D

    I consider myself a professional when it comes to terminating cables and I don't trust myself to crimp on RJ45s.
    That's why I asked. I always terminate a surface mount jack at the AP and use a factory patch cord.
    Your cableing guy knows better and it sounds like he was bring lazy.
    It he had used a jack he could have certified them as a perminent link.
     
    Scott Smith,
    #31
  13. 2010/12/11
    Gringoyle

    Gringoyle Inactive Thread Starter

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    How big is your facility?
    With what you and Tony said, I don't think my problem is a RF issues or similar. Unless some thing changed in the building like to many cell phones, or... I don't know, I don't have way to test for that.

    I'm going to put configuring the APs on hold, and test the cabling and the switch. I will be able to set up the AP's while taking them down and testing them one at a time as well...

    -Gringoyle
     
    Gringoyle,
    #32
  14. 2010/12/11
    Scott Smith

    Scott Smith Inactive Alumni

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    It could be as simple as a IP address conflict.
     
    Scott Smith,
    #33
  15. 2010/12/12
    Gringoyle

    Gringoyle Inactive Thread Starter

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    I am happy you bring this up.
    I didnt really no how to act on it but I do get IP conflict messages from windows some times.

    I also revice a message in CMD when trying to ipconfig /renew my IP
    "No operation can be performed while it has its media disconnected "
    it includes my routers name in the message I think.

    I will have to double check if it does it with the cisco router as well.
    I am going to put the router power to different power sorce.
     
    Last edited: 2010/12/12
    Gringoyle,
    #34
  16. 2010/12/12
    Scott Smith

    Scott Smith Inactive Alumni

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    PM me an Email address and I'll send you a floor plan.
     
    Scott Smith,
    #35
  17. 2010/12/13
    Gringoyle

    Gringoyle Inactive Thread Starter

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    I don't believe the issue is RF related or an issue with the switch. I have lade the AP's out on a table and have them connected to the PoE switch and no issues thus far. Be for I did the test I confirmed that the issues with connecting the AP's to the switch via the permanent wiring was still causing the router to lock up, I tried only connecting 4 AP's than the other 4 while on the Permanent cables, but it caused it to go down both test.
    Should test 1 cable at a time or should I call my wiring guy and have him certify thees cables?

    I put the routers power on a new power supply for good measure and replaced the cat6 from the modem to the router with a known good cable.

    Thanks for all your help Tony and Scott
    -Gringoyle

    What is Tx Power? I can choose 100%, 90%, 75%, 50%, 25%, and 10%
     
    Last edited: 2010/12/13
    Gringoyle,
    #36
  18. 2010/12/13
    Scott Smith

    Scott Smith Inactive Alumni

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    Have your cabling guy put biscuit jacks on the ends and certify the cables. That takes all the guess work out.

    As far as the power. When you get the AP's in place you can walk around with netstumbler and decide if you need to adjust the power.
     
    Scott Smith,
    #37
  19. 2010/12/13
    TonyT

    TonyT SuperGeek Staff

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    You can buy a blink led cable tester for 10 bucks.
    Tx Power is Transmission power. Lowering reduces the range of the wifi signal.
     
    TonyT,
    #38
  20. 2010/12/15
    Scott Smith

    Scott Smith Inactive Alumni

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    Scott Smith,
    #39
  21. 2010/12/15
    TonyT

    TonyT SuperGeek Staff

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    How do those factors affect a run to an AP? (not being sarcastic)
     
    TonyT,
    #40
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