Resolved Access violation in spoolsv

Hello, I have a very troublesome problem. I have a printer shared that the rest of the users use but some times when their are sending a file to print the pc where the printer is directly conected shows an Aplication error and says that the process causing it it´s the spoolsv. I tried to look for virus and that kind of things but nothing had worked. I used the debugger to show you the log it gave me:


Opened log file 'c:debuglog.txt'

Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Datos de programa\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Debug session time: Sat Nov 13 11:37:32.000 2010 (GMT-6)
System Uptime: not available
Process Uptime: 0 days 1:27:25.000
..........................................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(4b0.220): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=00000000 ecx=01534338 edx=0138d048 esi=0010ac04 edi=768014c8
eip=01709580 esp=0097e75c ebp=0097f6f8 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for hpzui4wm.DLL -
hpzui4wm!DllGetClassObject+0x1af2c0:
01709580 8b02 mov eax,dword ptr [edx] ds:0023:0138d048=????????
0:002> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for hpzpi4wm.DLL -
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
*************************************************************************

FAULTING_IP:
hpzui4wm!DllGetClassObject+1af2c0
01709580 8b02 mov eax,dword ptr [edx]

EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
.exr 0xffffffffffffffff
ExceptionAddress: 01709580 (hpzui4wm!DllGetClassObject+0x001af2c0)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 0138d048
Attempt to read from address 0138d048

DEFAULT_BUCKET_ID: INVALID_POINTER_READ

PROCESS_NAME: spoolsv.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en "0x%08lx" hace referencia a la memoria en "0x%08lx ". La memoria no se puede "%s ".

READ_ADDRESS: 0138d048

LAST_CONTROL_TRANSFER: from 0155b238 to 01709580

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0097f6f8 0155b238 00000003 0097f744 0097f728 hpzui4wm!DllGetClassObject+0x1af2c0
0097f708 7680e9fd 01860048 00000003 0097f744 hpzui4wm!DllGetClassObject+0xf78
0097f728 768288cb 0010abcc 00000003 0097f744 UNIDRVUI!HComOEMDevMode+0x3b
0097f768 76828a8c 000cfd4c 000b2d88 0010abcc UNIDRVUI!BCallOEMDevMode+0x65
0097f7a8 76828f23 000cfd4c 00135ff8 0138ac10 UNIDRVUI!BConvertOemPluginDevmode+0x72
0097f7e8 76828f6c 000cfd4c 000cb220 0138ac10 UNIDRVUI!PConvertToCurrentVersionDevmodeWithOemPlugins+0x232
0097f810 76809129 000f16d0 00121fdc 000cb220 UNIDRVUI!BValidateAndMergeDevmodeWithOemPlugins+0x29
0097f830 7680b042 000b2d88 00000000 0138ac10 UNIDRVUI!BFillCommonInfoDevmode+0x58
0097f854 4f48523d 000cfd4c 0138ac10 00000001 UNIDRVUI!DrvQueryJobAttributes+0x58
0097f870 75e8a4d3 000cfd4c 0138ac10 00000001 hpzpi4wm!DrvQueryJobAttributes+0x2d
0097f8e0 75e92eab 00acf648 0097f944 0097f8fc localspl!UpdateJobAttributes+0xa7
0097f8f0 7427861b 0137fdd0 0097f90c 01006716 localspl!LocalStartPagePrinter+0x47
0097f8fc 01006716 0137bf00 0097f944 0097f91c spoolss!StartPagePrinter+0x29
0097f90c 010066f3 0137bf00 00000001 0097f934 spoolsv!YStartPagePrinter+0x1a
0097f91c 77e59ebe 0137bf00 02020202 00000001 spoolsv!RpcStartPagePrinter+0xf
0097f934 77ed521a 010066e4 0097f948 00000001 rpcrt4!Invoke+0x30
0097fd3c 77ed56ee 00000000 00000000 000d975c rpcrt4!NdrStubCall2+0x297
0097fd58 77e599cc 000d975c 0009bef8 000d975c rpcrt4!NdrServerCall2+0x19
0097fd8c 77e59931 01002c8d 000d975c 0097fe2c rpcrt4!DispatchToStubInC+0x38
0097fde0 77e5985d 00000012 00000000 0100d228 rpcrt4!RPC_INTERFACE:ispatchToStubWorker+0x113
0097fe04 77e6166c 000d975c 00000000 0100d228 rpcrt4!RPC_INTERFACE:ispatchToStub+0x84
0097fe34 77e61599 000d9720 00000000 000d96e8 rpcrt4!OSF_SCALL:ispatchHelper+0x115
0097fe48 77e6151d 00000000 00000012 000bf518 rpcrt4!OSF_SCALL:ispatchRPCCall+0xfe
0097fe78 77e61428 000bf518 0300002c 00000012 rpcrt4!OSF_SCALL:rocessReceivedPDU+0x58a
0097fea0 77e58c53 000bf518 0000002c 7c80981a rpcrt4!OSF_SCALL::BeginRpcCall+0x204
0097ff00 77e58b8e 00000000 000bf518 0000002c rpcrt4!OSF_SCONNECTION:rocessReceiveComplete+0x3fb
0097ff14 77e572ff 0009b018 0000000c 00000000 rpcrt4!ProcessConnectionServerReceivedEvent+0x21
0097ff80 77e57328 0097ffa8 77e56ad1 0009b018 rpcrt4!LOADABLE_TRANSPORT:rocessIOEvents+0x16f
0097ff88 77e56ad1 0009b018 00000000 00000008 rpcrt4!ProcessIOEventsWrapper+0xd
0097ffa8 77e56c97 00099d28 0097ffec 7c80b729 rpcrt4!BaseCachedThreadRoutine+0x79
0097ffb4 7c80b729 0009baa8 00000000 00000008 rpcrt4!ThreadStartRoutine+0x1a
0097ffec 00000000 77e56c7d 0009baa8 00000000 kernel32!BaseThreadStart+0x37


STACK_COMMAND: ~2s; .ecxr ; kb

FAULTING_THREAD: 00000220

PRIMARY_PROBLEM_CLASS: INVALID_POINTER_READ

BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ

FOLLOWUP_IP:
hpzui4wm!DllGetClassObject+1af2c0
01709580 8b02 mov eax,dword ptr [edx]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: hpzui4wm!DllGetClassObject+1af2c0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hpzui4wm

IMAGE_NAME: hpzui4wm.DLL

DEBUG_FLR_IMAGE_TIMESTAMP: 45d1d099

FAILURE_BUCKET_ID: hpzui4wm.DLL!DllGetClassObject_c0000005_INVALID_POINTER_READ

BUCKET_ID: APPLICATION_FAULT_INVALID_POINTER_READ_hpzui4wm!DllGetClassObject+1af2c0

Followup: MachineOwner
---------

eax=00000000 ebx=00000000 ecx=01534338 edx=0138d048 esi=0010ac04 edi=768014c8
eip=01709580 esp=0097e75c ebp=0097f6f8 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
hpzui4wm!DllGetClassObject+0x1af2c0:
01709580 8b02 mov eax,dword ptr [edx] ds:0023:0138d048=????????
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
0097f6f8 0155b238 00000003 0097f744 0097f728 hpzui4wm!DllGetClassObject+0x1af2c0
0097f708 7680e9fd 01860048 00000003 0097f744 hpzui4wm!DllGetClassObject+0xf78
0097f728 768288cb 0010abcc 00000003 0097f744 UNIDRVUI!HComOEMDevMode+0x3b (FPO: [Non-Fpo])
0097f768 76828a8c 000cfd4c 000b2d88 0010abcc UNIDRVUI!BCallOEMDevMode+0x65 (FPO: [Non-Fpo])
0097f7a8 76828f23 000cfd4c 00135ff8 0138ac10 UNIDRVUI!BConvertOemPluginDevmode+0x72 (FPO: [Non-Fpo])
0097f7e8 76828f6c 000cfd4c 000cb220 0138ac10 UNIDRVUI!PConvertToCurrentVersionDevmodeWithOemPlugins+0x232 (FPO: [Non-Fpo])
0097f810 76809129 000f16d0 00121fdc 000cb220 UNIDRVUI!BValidateAndMergeDevmodeWithOemPlugins+0x29 (FPO: [Non-Fpo])
0097f830 7680b042 000b2d88 00000000 0138ac10 UNIDRVUI!BFillCommonInfoDevmode+0x58 (FPO: [3,0,0])
0097f854 4f48523d 000cfd4c 0138ac10 00000001 UNIDRVUI!DrvQueryJobAttributes+0x58 (FPO: [Non-Fpo])
0097f870 75e8a4d3 000cfd4c 0138ac10 00000001 hpzpi4wm!DrvQueryJobAttributes+0x2d
0097f8e0 75e92eab 00acf648 0097f944 0097f8fc localspl!UpdateJobAttributes+0xa7 (FPO: [Non-Fpo])
0097f8f0 7427861b 0137fdd0 0097f90c 01006716 localspl!LocalStartPagePrinter+0x47 (FPO: [Non-Fpo])
0097f8fc 01006716 0137bf00 0097f944 0097f91c spoolss!StartPagePrinter+0x29 (FPO: [Non-Fpo])
0097f90c 010066f3 0137bf00 00000001 0097f934 spoolsv!YStartPagePrinter+0x1a (FPO: [Non-Fpo])
0097f91c 77e59ebe 0137bf00 02020202 00000001 spoolsv!RpcStartPagePrinter+0xf (FPO: [Non-Fpo])
0097f934 77ed521a 010066e4 0097f948 00000001 rpcrt4!Invoke+0x30
0097fd3c 77ed56ee 00000000 00000000 000d975c rpcrt4!NdrStubCall2+0x297 (FPO: [Non-Fpo])
0097fd58 77e599cc 000d975c 0009bef8 000d975c rpcrt4!NdrServerCall2+0x19 (FPO: [Non-Fpo])
0097fd8c 77e59931 01002c8d 000d975c 0097fe2c rpcrt4!DispatchToStubInC+0x38 (FPO: [Non-Fpo])
0097fde0 77e5985d 00000012 00000000 0100d228 rpcrt4!RPC_INTERFACE:ispatchToStubWorker+0x113 (FPO: [Non-Fpo])
start end module name
009d0000 009d8000 mdimon mdimon.dll Wed Jun 18 19:31:47 2003 (3EF10473)
009e0000 009f3000 hpzpp43e hpzpp43e.DLL Mon Apr 24 19:37:21 2006 (444D6F41)
00dd0000 00e1b000 hpzpp4wm hpzpp4wm.DLL Tue Feb 13 08:51:58 2007 (45D1D08E)
00e30000 00e38000 mdippr mdippr.dll Wed Jun 18 19:31:46 2003 (3EF10472)
01000000 01010000 spoolsv spoolsv.exe Tue Aug 17 08:17:05 2010 (4C6A8BD1)
01010000 012e6000 xpsp2res xpsp2res.dll Sun Apr 13 12:39:24 2008 (4802454C)
01530000 01857000 hpzui4wm hpzui4wm.DLL Tue Feb 13 08:52:09 2007 (45D1D099)
01960000 019a5000 UNIDRV UNIDRV.DLL Wed Jun 14 08:57:30 2006 (449015CA)
01df0000 02345000 hpzst4wm hpzst4wm.DLL Tue Feb 13 07:12:39 2007 (45D1B947)
3f420000 3f43b000 filterpipelineprintproc filterpipelineprintproc.dll Sun Jul 06 07:06:10 2008 (4870B532)
4f480000 4f4a0000 hpzpi4wm hpzpi4wm.DLL Tue Feb 13 08:53:15 2007 (45D1D0DB)
58c30000 58cca000 comctl32_58c30000 comctl32.dll Mon Aug 23 11:12:02 2010 (4C729DD2)
597f0000 59845000 netapi32 netapi32.dll Wed Oct 15 11:36:12 2008 (48F61BFC)
5b150000 5b188000 uxtheme uxtheme.dll Sun Apr 13 21:17:53 2008 (4802BED1)
5cf60000 5cf86000 shimeng shimeng.dll Sun Apr 13 21:17:47 2008 (4802BECB)
66740000 66799000 hnetcfg hnetcfg.dll Sun Apr 13 21:16:53 2008 (4802BE95)
6eba0000 6ebdc000 compstui compstui.dll Sun Apr 13 21:17:06 2008 (4802BEA2)
6fdb0000 6ff7a000 acgenral acgenral.dll Sun Apr 13 21:16:18 2008 (4802BE72)
71300000 7132d000 adsldp adsldp.dll Sun Apr 13 21:16:33 2008 (4802BE81)
719d0000 71a10000 mswsock mswsock.dll Fri Jun 20 12:47:55 2008 (485BED4B)
71a10000 71a18000 wshtcpip wshtcpip.dll Sun Apr 13 21:19:11 2008 (4802BF1F)
71a20000 71a28000 ws2help ws2help.dll Sun Apr 13 21:19:01 2008 (4802BF15)
71a30000 71a47000 ws2_32 ws2_32.dll Sun Apr 13 21:19:00 2008 (4802BF14)
71c20000 71c27000 netrap netrap.dll Sun Apr 13 21:17:29 2008 (4802BEB9)
71c90000 71cdc000 kerberos kerberos.dll Thu Jun 25 03:26:46 2009 (4A4334C6)
72390000 72397000 usbmon usbmon.dll Sun Apr 13 21:17:48 2008 (4802BECC)
723a0000 723af000 tcpmon tcpmon.dll Sun Apr 13 21:17:48 2008 (4802BECC)
72f80000 72fa6000 winspool winspool.drv Sun Apr 13 21:18:00 2008 (4802BED8)
74200000 74207000 pjlmon pjlmon.dll Sun Apr 13 21:17:46 2008 (4802BECA)
74220000 7422f000 cnbjmon cnbjmon.dll Sun Apr 13 21:16:55 2008 (4802BE97)
74270000 74285000 spoolss spoolss.dll Sun Apr 13 21:18:21 2008 (4802BEED)
74290000 742a5000 inetpp inetpp.dll Sun Apr 13 21:17:28 2008 (4802BEB8)
75e70000 75ec8000 localspl localspl.dll Thu May 07 10:33:25 2009 (4A02FF45)
76330000 76335000 msimg32 msimg32.dll Sun Apr 13 21:19:11 2008 (4802BF1F)
76340000 7635d000 imm32 imm32.dll Sun Apr 13 21:17:20 2008 (4802BEB0)
76560000 76584000 win32spl win32spl.dll Sun Apr 13 21:18:16 2008 (4802BEE8)
76630000 766e5000 userenv userenv.dll Sun Apr 13 21:17:51 2008 (4802BECF)
76750000 7675c000 cryptdll cryptdll.dll Sun Apr 13 21:17:19 2008 (4802BEAF)
76760000 76773000 ntdsapi ntdsapi.dll Sun Apr 13 21:17:51 2008 (4802BECF)
76800000 76833000 UNIDRVUI UNIDRVUI.DLL Wed Aug 04 02:56:14 2004 (4110969E)
76980000 76a31000 sxs sxs.dll Sun Apr 13 21:17:51 2008 (4802BECF)
76ae0000 76af1000 atl atl.dll Fri Jul 17 14:03:07 2009 (4A60CAEB)
76b00000 76b2e000 winmm winmm.dll Sun Apr 13 21:18:22 2008 (4802BEEE)
76bf0000 76c1e000 wintrust wintrust.dll Thu Dec 24 01:00:38 2009 (4B331196)
76c20000 76c4a000 sfc_os sfc_os.dll Sun Apr 13 21:17:41 2008 (4802BEC5)
76c50000 76c78000 imagehlp imagehlp.dll Sun Apr 13 21:17:05 2008 (4802BEA1)
76dd0000 76df5000 adsldpc adsldpc.dll Sun Apr 13 21:16:34 2008 (4802BE82)
76ee0000 76f07000 dnsapi dnsapi.dll Fri Jun 20 12:47:55 2008 (485BED4B)
76f20000 76f4d000 wldap32 wldap32.dll Sun Apr 13 21:18:07 2008 (4802BEDF)
76f70000 76f78000 winrnr winrnr.dll Sun Apr 13 21:17:55 2008 (4802BED3)
76f80000 76f86000 rasadhlp rasadhlp.dll Sun Apr 13 21:17:28 2008 (4802BEB8)
76f90000 7700f000 clbcatq clbcatq.dll Sun Apr 13 21:16:47 2008 (4802BE8F)
77010000 770e0000 comres comres.dll Sun Apr 13 21:17:08 2008 (4802BEA4)
770f0000 7717b000 oleaut32 oleaut32.dll Sun Apr 13 21:17:47 2008 (4802BECB)
773a0000 774a3000 comctl32 comctl32.dll Mon Aug 23 11:11:59 2010 (4C729DCF)
774b0000 775ee000 ole32 ole32.dll Fri Jul 16 07:00:23 2010 (4C4049D7)
778f0000 779e7000 setupapi setupapi.dll Sun Apr 13 21:17:38 2008 (4802BEC2)
77a50000 77ae6000 crypt32 crypt32.dll Sun Apr 13 21:17:17 2008 (4802BEAD)
77af0000 77b02000 msasn1 msasn1.dll Fri Sep 04 16:04:33 2009 (4AA180E1)
77b10000 77b32000 apphelp apphelp.dll Sun Apr 13 21:16:57 2008 (4802BE99)
77bb0000 77bc5000 msacm32 msacm32.dll Sun Apr 13 21:17:59 2008 (4802BED7)
77bd0000 77bd8000 version version.dll Sun Apr 13 21:17:51 2008 (4802BECF)
77be0000 77c38000 msvcrt msvcrt.dll Sun Apr 13 21:19:52 2008 (4802BF48)
77c90000 77cc2000 activeds activeds.dll Sun Apr 13 21:16:23 2008 (4802BE77)
77da0000 77e4c000 advapi32 advapi32.dll Mon Feb 09 04:52:53 2009 (49900B05)
77e50000 77ee3000 rpcrt4 rpcrt4.dll Mon Aug 16 03:44:30 2010 (4C68FA6E)
77ef0000 77f39000 gdi32 gdi32.dll Thu Oct 23 07:36:14 2008 (49006FBE)
77f40000 77fb6000 shlwapi shlwapi.dll Tue Dec 08 03:24:28 2009 (4B1E1B4C)
77fc0000 77fd1000 secur32 secur32.dll Thu Jun 25 03:26:46 2009 (4A4334C6)
7c800000 7c903000 kernel32 kernel32.dll Sat Mar 21 08:08:18 2009 (49C4F4D2)
7c910000 7c9c8000 ntdll ntdll.dll Mon Feb 09 04:52:53 2009 (49900B05)
7d1f0000 7d4ac000 msi msi.dll Sun Apr 13 21:19:06 2008 (4802BF1A)
7e390000 7e421000 user32 user32.dll Sun Apr 13 21:17:50 2008 (4802BECE)
7e6a0000 7eec1000 shell32 shell32.dll Tue Jul 27 01:29:55 2010 (4C4E7CE3)
Closing open log file c:debuglog.txt

 

Thanks, I'm installing de new drivers, if anything comes up I'll tell you later.

 

The problem had been solved, thank you very much