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Solved Generic Host Process for Win32 has encountered a problem

Discussion in 'Malware and Virus Removal Archive' started by Mmsure, 2010/11/15.

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  1. 2010/11/15
    Mmsure

    Mmsure Inactive Thread Starter

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    I did run JavaRa, just I didn't extract it first, in saying so, I just did now and ran the program again, sorry.


    C:\Documents and Settings\Hannah\My Documents\Downloads\MsgPlusLive-483.exe a variant of Win32/Adware.CiDHelp application
    C:\Documents and Settings\Hannah\My Documents\Installation Files\AdvancedPCTweaker_Setup.exe a variant of Win32/Adware.AdvPCTweak application
    C:\Documents and Settings\Hannah\My Documents\Installation Files\install_flashplayer--401-flashplayeracti.exe probably a variant of Win32/Agent.COUVVMQ trojan
    C:\Documents and Settings\Hannah\My Documents\Installation Files\MsgPlus3-Setup.exe Win32/Adware.CiDHelp application
    C:\Documents and Settings\Hannah\My Documents\Installation Files\MsgPlusLive-483(2).exe a variant of Win32/Adware.CiDHelp application
    C:\Documents and Settings\Hannah\My Documents\Installation Files\MsgPlusLive-483.exe a variant of Win32/Adware.CiDHelp application
    C:\Documents and Settings\Hannah\My Documents\Installation Files\XP.Repair.Pro.v4.0.6.rar a variant of MSIL/Spy.Keylogger.D trojan
     
    Mmsure,
    #21
  2. 2010/11/16
    broni

    broni Moderator Malware Analyst

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    Run OTL
    • Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following

      Code:
      :OTL

:Services

:Reg

:Files
C:\Documents and Settings\Hannah\My Documents\Downloads\MsgPlusLive-483.exe
C:\Documents and Settings\Hannah\My Documents\Installation Files\AdvancedPCTweaker_Setup.exe 
C:\Documents and Settings\Hannah\My Documents\Installation Files\install_flashplayer--401-flashplayeracti.exe probably 
C:\Documents and Settings\Hannah\My Documents\Installation Files\MsgPlus3-Setup.exe 
C:\Documents and Settings\Hannah\My Documents\Installation Files\MsgPlusLive-483(2).exe 
C:\Documents and Settings\Hannah\My Documents\Installation Files\MsgPlusLive-483.exe 
C:\Documents and Settings\Hannah\My Documents\Installation Files\XP.Repair.Pro.v4.0.6.rar

:Commands
[purity]
[emptytemp]
[emptyflash]
[Reboot]
    • Then click the [color= "#FF0000"]Run Fix[/color] button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ===============================================================

    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current (including Service Pack 3 and IE upgrade)

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
     
    broni,
    #22


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  4. 2010/11/16
    Mmsure

    Mmsure Inactive Thread Starter

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    The computer seems to be doing fine currently, I've updated to the latest version on Internet Explorer, and Automatic Updates (which hasn't worked since this started) is currently downloading all other updates. :)


    All processes killed
    ========== OTL ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    File\Folder C:\Documents and Settings\Hannah\My Documents\Downloads\MsgPlusLive-483.exe not found.
    File\Folder C:\Documents and Settings\Hannah\My Documents\Installation Files\AdvancedPCTweaker_Setup.exe not found.
    File\Folder C:\Documents and Settings\Hannah\My Documents\Installation Files\install_flashplayer--401-flashplayeracti.exe probably not found.
    File\Folder C:\Documents and Settings\Hannah\My Documents\Installation Files\MsgPlus3-Setup.exe not found.
    File\Folder C:\Documents and Settings\Hannah\My Documents\Installation Files\MsgPlusLive-483(2).exe not found.
    File\Folder C:\Documents and Settings\Hannah\My Documents\Installation Files\MsgPlusLive-483.exe not found.
    File\Folder C:\Documents and Settings\Hannah\My Documents\Installation Files\XP.Repair.Pro.v4.0.6.rar not found.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Hannah
    ->Temp folder emptied: 797 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 1798144 bytes
    ->Opera cache emptied: 0 bytes
    ->Flash cache emptied: 456 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 1144 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 1273 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 2.00 mb


    [EMPTYFLASH]

    User: Administrator
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Hannah
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.17.3 log created on 11162010_181345

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...




    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Hannah
    ->Temp folder emptied: 797 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 2088960 bytes
    ->Opera cache emptied: 0 bytes
    ->Flash cache emptied: 456 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 2522 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 2157 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 2.00 mb


    [EMPTYFLASH]

    User: Administrator
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Hannah
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!

    OTL by OldTimer - Version 3.2.17.3 log created on 11162010_182052

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
     
    Last edited: 2010/11/16
    Mmsure,
    #23
  5. 2010/11/16
    broni

    broni Moderator Malware Analyst

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    Very good :)

    Good luck and stay safe :)
     
    broni,
    #24
  6. 2010/11/16
    Mmsure

    Mmsure Inactive Thread Starter

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    Thanks.

    Although I have just noticed one thing that wasn't occuring before,
    when I turn my computer on and log-in, etc. Once the desktop has loaded, I can't use the Start taskbar, every time I wave my mouse over it, it merely indicates the timer mouse, as if it's frozen and remains this way for some time.
    The only way I've figured to stop this is to stop the 'explorer.exe' process, and then start it again, wait for a few mintues, and only then can I use it.
     
    Mmsure,
    #25
  7. 2010/11/16
    broni

    broni Moderator Malware Analyst

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    Did you install SP3 already?
     
    broni,
    #26
  8. 2010/11/17
    Mmsure

    Mmsure Inactive Thread Starter

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    Yes, after I'd finished the final scans and whatnot you told me to do, I updated it all.
     
    Mmsure,
    #27
  9. 2010/11/17
    broni

    broni Moderator Malware Analyst

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    At what point of our cleaning process did you notice this issue?
     
    broni,
    #28
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