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Inactive ActiveX error/Can't open any folders on Desktop

Discussion in 'Malware and Virus Removal Archive' started by brwneyez, 2010/11/13.

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  1. 2010/11/14
    brwneyez

    brwneyez Inactive Thread Starter

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    ESET Scan
    C:\Documents and Settings\Administrator\My Documents\programs\Nero_8_Ultra_Edition_8.3.6.0-FIXED\Nero 8 Ultra Edition 8.3.6.0-FIXED\SETUP\Nero-8.3.6.0_eng_update.exe Win32/Toolbar.AskSBar application
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\InternetSpeedMonitor.zip Win32/Bagle.gen.zip worm
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\Virtumonde10.zip Win32/Bagle.gen.zip worm
    C:\Program Files\Jessicas Cupcake Cafe\CupcakeCafe.RWG a variant of Win32/Kryptik.YI trojan
    C:\qoobox\Quarantine\C\WINNT\system32\pac.txt.vir probably a variant of Win32/TrojanDownloader.Agent.JXCMRQU trojan
    C:\WINNT\system32\ConTest.dll Win32/Adware.Ascentive application
     
    brwneyez,
    #21
  2. 2010/11/14
    broni

    broni Moderator Malware Analyst

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    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.
    On this page:

    [​IMG]

    make sure, you have both boxes UN-checked AND (important!) click on Decline button

    ==============================================================

    Run OTL
    • Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following

      Code:
      :OTL

:Services

:Reg

:Files
C:\Documents and Settings\Administrator\My Documents\programs\Nero_8_Ultra_Edition_8.3.6.0-FIXED\Nero 8 Ultra Edition 8.3.6.0-FIXED\SETUP\Nero-8.3.6.0_eng_update.exe 
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\InternetSpeedMonitor.zip 
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\Virtumonde10.zip 
C:\Program Files\Jessicas Cupcake Cafe\CupcakeCafe.RWG 
C:\WINNT\system32\ConTest.dll

:Commands
[purity]
[emptytemp]
[emptyflash]
[Reboot]
    • Then click the [color= "#FF0000"]Run Fix[/color] button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ==============================================================

    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
     
    broni,
    #22


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  4. 2010/11/14
    brwneyez

    brwneyez Inactive Thread Starter

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    Here are the last 2 logs from OTL. Unfortunately, my computer is still doing the same thing. It is still giving me the same ActiveX error message when I try to open up My Computer or any folder on my Desktop.

    All processes killed
    ========== OTL ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    C:\Documents and Settings\Administrator\My Documents\programs\Nero_8_Ultra_Edition_8.3.6.0-FIXED\Nero 8 Ultra Edition 8.3.6.0-FIXED\SETUP\Nero-8.3.6.0_eng_update.exe moved successfully.
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\InternetSpeedMonitor.zip moved successfully.
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\Virtumonde10.zip moved successfully.
    C:\Program Files\Jessicas Cupcake Cafe\CupcakeCafe.RWG moved successfully.
    C:\WINNT\system32\ConTest.dll moved successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 782 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 34814118 bytes
    ->Flash cache emptied: 321 bytes

    User: All Users

    User: Application Data

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: My Documents

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    RecycleBin emptied: shell32.dll unable to determine bytes removed.

    Total Files Cleaned = 33.00 mb


    [EMPTYFLASH]

    User: Administrator
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Application Data

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: My Documents

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.17.3 log created on 11142010_223659

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 1807 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 4118452 bytes
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Application Data

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: My Documents

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    RecycleBin emptied: shell32.dll unable to determine bytes removed.

    Total Files Cleaned = 4.00 mb


    [EMPTYFLASH]

    User: Administrator
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Application Data

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: My Documents

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.17.3 log created on 11142010_225604

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
     
    brwneyez,
    #23
  5. 2010/11/14
    broni

    broni Moderator Malware Analyst

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    broni,
    #24
  6. 2010/11/15
    brwneyez

    brwneyez Inactive Thread Starter

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    All of my ActiveX settings were marked just as shown in your post. I did not have as many options as were listed in your post though. Could this be because my version of IE is older or would that make a difference at all?
     
    brwneyez,
    #25
  7. 2010/11/15
    broni

    broni Moderator Malware Analyst

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    At this point, I'll have to send you to Windows forum.

    In this forum, we make sure, your computer is free of malware and your computer is clean :)
    Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
    You'll get more attention.
     
    broni,
    #26
  8. 2010/11/16
    brwneyez

    brwneyez Inactive Thread Starter

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    Okay. Thanks for your help.
     
    brwneyez,
    #27
  9. 2010/11/16
    broni

    broni Moderator Malware Analyst

    Joined:
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    You're welcome :)
    I wish, I could have solved your issue in this forum :(
     
    broni,
    #28
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