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Inactive AVG finds generic18 trojan

Discussion in 'Malware and Virus Removal Archive' started by shammie, 2010/10/18.

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  1. 2010/10/19
    broni

    broni Moderator Malware Analyst

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    OK, we need some clarification.
    That particular update is for SP1.
    Did you install SP2 already (as I asked to)?
     
    broni,
    #21
  2. 2010/10/19
    shammie

    shammie Well-Known Member Thread Starter

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    sorry my bad, windows update does not show sp2 how do I get to it?
     
    shammie,
    #22


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  4. 2010/10/19
    broni

    broni Moderator Malware Analyst

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    broni,
    #23
  5. 2010/10/19
    shammie

    shammie Well-Known Member Thread Starter

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    sorry I try to pay attention to all directions, and truly appreciate your help. I ran x86 exe and failed error code 0x8004100a using the softpedia link.
     
    shammie,
    #24
  6. 2010/10/19
    broni

    broni Moderator Malware Analyst

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    broni,
    #25
  7. 2010/10/19
    shammie

    shammie Well-Known Member Thread Starter

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    Thanks for your help. I will work on this as microsoft help does not support firefox and I'm waiting in chat good new I'm #1 bad news is I've been #1 for some time. Anyway i really appreciate your help. :D
     
    shammie,
    #26
  8. 2010/10/19
    broni

    broni Moderator Malware Analyst

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    You're welcome :)
    Keep me posted...
     
    broni,
    #27
  9. 2010/10/20
    shammie

    shammie Well-Known Member Thread Starter

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    still working on it. If I had any hair left I would have pulled it all out by now.
    Will not install.
     
    shammie,
    #28
  10. 2010/10/20
    broni

    broni Moderator Malware Analyst

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    Did you talk to MS?
     
    broni,
    #29
  11. 2010/10/21
    shammie

    shammie Well-Known Member Thread Starter

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    Yes, the told me I had some corrupt files and I need to use the recovery disk. I there a way to do it with out losing my data? Thanks again for all your help.
     
    shammie,
    #30
  12. 2010/10/21
    broni

    broni Moderator Malware Analyst

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    Surely, you'd have to back up your data first.
    We could possibly try Vista repair installation, but....do you have/can borrow Vista DVD?
     
    broni,
    #31
  13. 2010/10/21
    shammie

    shammie Well-Known Member Thread Starter

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    I have a vista CD. Had some kind of issue when I first got the computer and they sent me a new vista dvd just in case , it has never been used.
     
    shammie,
    #32
  14. 2010/10/21
    broni

    broni Moderator Malware Analyst

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    broni,
    #33
  15. 2010/10/22
    shammie

    shammie Well-Known Member Thread Starter

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    turns out after opening the package it is an hp recovery disk. So I guess I will have to do a clean install. I search ebay and can buy a WINDOWS VISTA 32 BIT HOME PREMIUM RESTORE/REPAIR DVD or vista upgrade would that be worth it?
     
    shammie,
    #34
  16. 2010/10/22
    broni

    broni Moderator Malware Analyst

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    Unfortunately, not. It has to be full version.
     
    broni,
    #35
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