Resolved can't find cd/dvd rom

hi my daughters laptop is not showing the cd/dvd drive in my computer or in the device manager. the drawer will open when you press the eject button on it and you can also hear it whirring when you close the drawer.
her laptop is on windows vista and is the advent k3000.

any help on this subject will be greatfully received.

 

hi i tried the link to the fixit but it couldn't find any cd/dvd drive.
i was wondering if there is a virus on the laptop as the laptop has two drives your drive c and the other one is s which i have not seen before.
the other thing i noted is system restore won't fully go through. any thoughts or help on this greatfully received.

 

the cd tray does pop out and you hear a whirring noise like when they are working fine. as for popping it out and in when switched off are you wanting me to open the tray then switch off and close it.
thank you for the help.

 

Have a look in the system bios and see if the CD drive is listed there. If it isn't it is most likely dead or has a bad connection, try removing it (in this case) and refit.

As there is another fault with system restore this might be a virus but could also be early signs of hard drive failure. If you can find the make and model number of the hard drive it may be worth running hard drive diagnostics which you can download from the manufacturers site.

The first task I would undertake is to back up any important files to an external device just incase the hard drive fails.

The S drive will be a partition on the hard drive for the system restore.

 

hi sorry for taking so long.
i looked in bios and it was showing the cd drive so took the drive out then put it back in and started the laptop back up and hey presto it was showing again in my computer.
so thank you for the help on the drive problem..

 

Glad to here the CD drive has recovered but what about the problem of the system restore not completing, do you need some more help with that?

 

hi the daughter is away with the laptop just now happy that the disc drive was working. probally not back until thursday i will have a look at that problem when she comes home and get back in touch then and once again thank you for the help.

 

hi just tried the system restore and it says it did not complete. do you think the system restore has been corrupted by a virus.

 

A virus could be a possible cause of this. Download and run this just to be sure, do a scan that includes all drives.

http://www.microsoft.com/security_essentials/support.aspx?mkt=en-us

Another possibility is errors on the hard drive so after the virus scan run chkdsk as follows:

1. Press Start > type cmd in the search box and enter. At that c: prompt, type chkdsk /r and press enter.

2.Check disk will start to run but then it will say:

Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)

Type Y for yes, and press enter. Then reboot the computer into normal mode. Chkdsk will start when Windows begins loading again. Let all 5 phases run and don't use or turn off the computer. (The chkdsk process may take an hour or more to finish.)


3.Chkdsk finds any corrupted files that are causing the problem and fixes them. Read the results of each phase as it finishes. During the final phase, it will notify you if it finds any corrupted files.


4.When the Check Disk is done, it will finish loading Windows.

Let us know what happens.

 

hi we have got system restore working fine now. sorry but when the chkdsk was running i missed the load up.
i tried the system restore afterwards and it worked fine.
thank you for the help.

 

Your welcome.