Inactive Super slow inherited laptop unable to run internet explorer

[Inactive] Super slow inherited laptop unable to run internet explorer

Hi there,
A family member has just been given this laptop but is finding it incredibly difficult to use, it is horribly slow (slower than the specs indicate it should be!) and she is unable to use Internet Explorer at all.
I wonder if the gurus here could have a look at the logs and see if anything has been installed along the way that shouldn't have been...ie any nasties.
Many thanks!!

QK



UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-10-10.03)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 30/12/2006 1:58:12 a.m.
System Uptime: 10/11/2010 2:05:19 p.m. (-719 hours ago)

Motherboard: TOSHIBA | | Portable PC
Processor: Intel(R) Celeron(R) M CPU 410 @ 1.46GHz | uFC-PGA Socket | 1463/133mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 34 GiB total, 21.05 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP45: 25/08/2011 12:24:25 a.m. - System Checkpoint
RP46: 25/08/2011 3:33:41 a.m. - Installed Windows Internet Explorer 8.
RP47: 25/08/2011 3:36:15 a.m. - Installed Java(TM) 6 Update 21
RP48: 25/08/2011 3:49:18 a.m. - Avg8 Update
RP49: 25/08/2011 4:44:07 a.m. - Avg8 Update
RP50: 26/08/2010 7:38:56 a.m. - System Checkpoint
RP51: 26/08/2010 7:43:49 a.m. - Software Distribution Service 3.0
RP52: 26/08/2010 8:17:32 a.m. - Software Distribution Service 3.0
RP53: 27/08/2010 9:04:16 p.m. - Software Distribution Service 3.0
RP54: 27/08/2010 9:06:01 p.m. - Software Distribution Service 3.0
RP55: 28/08/2010 12:22:10 p.m. - Software Distribution Service 3.0
RP56: 28/08/2010 1:13:28 p.m. - Software Distribution Service 3.0
RP57: 28/08/2010 7:01:52 p.m. - Software Distribution Service 3.0
RP58: 2/09/2010 8:07:38 p.m. - System Checkpoint
RP59: 29/09/2010 4:27:53 a.m. - Software Distribution Service 3.0
RP60: 29/09/2010 4:42:43 a.m. - Installed %1 %2.
RP61: 29/09/2010 4:46:07 a.m. - Software Distribution Service 3.0
RP62: 4/10/2010 2:21:42 p.m. - Software Distribution Service 3.0
RP63: 4/10/2010 2:32:45 p.m. - Software Distribution Service 3.0
RP64: 4/10/2010 7:00:23 p.m. - Software Distribution Service 3.0
RP65: 4/10/2010 8:05:07 p.m. - Software Distribution Service 3.0
RP66: 5/10/2010 7:00:31 p.m. - Software Distribution Service 3.0
RP67: 6/10/2010 1:51:02 a.m. - Software Distribution Service 3.0
RP68: 6/10/2010 7:00:41 p.m. - Software Distribution Service 3.0
RP69: 7/10/2010 9:37:10 a.m. - Avg8 Update
RP70: 8/10/2010 10:32:14 a.m. - System Checkpoint
RP71: 9/10/2010 2:07:44 a.m. - Software Distribution Service 3.0
RP72: 10/10/2010 8:40:09 a.m. - System Checkpoint
RP73: 11/10/2010 8:43:12 a.m. - System Checkpoint
RP74: 11/10/2010 2:37:50 p.m. - Removed Apple Software Update
RP75: 11/10/2010 2:39:45 p.m. - Removed CD/DVD Drive Acoustic Silencer
RP76: 11/10/2010 2:40:30 p.m. - Removed EasyCleaner
RP77: 11/10/2010 2:44:57 p.m. - Removed InstallShield Restore Point
RP78: 11/10/2010 3:01:59 p.m. - Removed Sonic DLA
RP79: 11/10/2010 3:03:04 p.m. - Removed Sonic RecordNow!

==== Installed Programs ======================

Adobe Flash Player 10 ActiveX
Adobe Photoshop 7.0
Adobe Reader 7.0.8
ALPS Touch Pad Driver
Atheros Client Utility
Atheros Wireless LAN MiniPCI/PCIe card Driver
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Display Driver
AVG Free 8.5
Canon MX320 series MP Drivers
CCleaner
Google Chrome
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB954550-v5)
InterVideo WinDVD for TOSHIBA
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java(TM) 6 Update 21
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Outlook 2003 with Business Contact Manager Update
Microsoft Office Professional Edition 2003
Microsoft SQL Server Desktop Engine (MICROSOFTSMLBIZ)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
QuickTime
Realtek High Definition Audio Driver
SD Secure Module
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 6.4 (KB925398)
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Display Devices Change Utility
TOSHIBA Dual Pointing Device Utility
TOSHIBA HDD Protection
TOSHIBA Hotkey Utility for Display Devices
TOSHIBA Password Utility
TOSHIBA PC Diagnostic Tool
TOSHIBA Power Saver
TOSHIBA SD Memory Boot Utility
TOSHIBA SD Memory Card Format
TOSHIBA Security Assist
TOSHIBA Software Modem
TOSHIBA TouchPad On/Off Utility V2.05.01
TOSHIBA Utilities
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB976662)
WebFldrs XP
Windows Defender
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows Rights Management Client Backwards Compatibility SP2
Windows Rights Management Client with Service Pack 2
Windows XP Service Pack 3
WinZip
Wireless Hotkey

==== Event Viewer Messages From Past Week ========

9/10/2010 8:09:01 a.m., error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the crd service to connect.
9/10/2010 8:09:01 a.m., error: Service Control Manager [7000] - The crd service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
4/10/2010 5:39:21 p.m., error: Print [6161] - The document http://www.nzva.org.nz/files/sharedimages/C2_Euthanasia_21Jun07_0.pdf owned by Val Ball failed to print on printer Canon MX320 series Printer. Data type: NT EMF 1.008. Size of the spool file in bytes: 12163788. Number of bytes printed: 793172. Total number of pages in the document: 8. Number of pages printed: 0. Client machine: \\TOSHIBA-USER. Win32 error code returned by the print processor: 13 (0xd).
11/10/2010 2:38:53 p.m., error: Service Control Manager [7023] - The Application Management service terminated with the following error: The specified module could not be found.

==== End Of File ===========================

 

DDS (Ver_10-10-10.03) - NTFSx86
Run by Val Ball at 15:15:01.15 on Mon 11/10/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_21
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.447.108 [GMT 13:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\ThpSrv.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\00THotkey.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\TPSMain.exe
C:\WINDOWS\system32\thpsrv.exe
C:\WINDOWS\system32\TFNF5.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\WINDOWS\system32\msfeedssync.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\SkyTel.EXE
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\TOSHIBA\DualPointUtility\TEDTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\AVG\AVG8\Toolbar\ToolbarBroker.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\rundll32.exe
C:\DOCUME~1\VALBAL~1\LOCALS~1\Temp\~nsu.tmp\Au_.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\Val Ball\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Val Ball\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Val Ball\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.nz/
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: AutorunsDisabled - No File
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\val ball\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime -Delay
mRun: [00THotkey] c:\windows\system32\00THotkey.exe
mRun: [000StTHK] 000StTHK.exe
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [TPSMain] TPSMain.exe
mRun: [TPSODDCtl] TPSODDCtl.exe
mRun: [ThpSrv] thpsrv /logon
mRun: [TFNF5] TFNF5.exe
mRun: [TOSDCR] TOSDCR.EXE
mRun: [NDSTray.exe] NDSTray.exe
mRun: [TosHKCW.exe] "c:\program files\toshiba\wireless hotkey\TosHKCW.exe "
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [SkyTel] SkyTel.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [TouchED] c:\program files\toshiba\touched\TouchED.Exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.5.0_10\bin\jusched.exe "
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [DpUtil] c:\program files\toshiba\dualpointutility\TEDTray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

============= SERVICES / DRIVERS ===============

R0 Thpdrv;TOSHIBA HDD Protection Driver;c:\windows\system32\drivers\thpdrv.sys [2004-12-28 16384]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;c:\windows\system32\drivers\Thpevm.sys [2006-5-30 6144]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2000-1-1 335240]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2007-12-13 27784]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2000-1-1 108552]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2000-1-14 908056]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2000-1-14 297752]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-10-5 13592]
S3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2006-5-30 35968]

=============== Created Last 30 ================

2011-08-24 16:44:17 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2011-08-24 15:49:56 -------- d-sh--w- c:\documents and settings\val ball\PrivacIE
2011-08-24 15:43:25 -------- d-sh--w- c:\documents and settings\val ball\IETldCache
2011-08-24 15:38:13 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-08-24 15:38:12 423656 ----a-w- c:\windows\system32\deployJava1.dll
2011-08-24 15:38:12 423656 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2011-08-24 15:31:11 -------- dc-h--w- c:\windows\ie8
2011-08-24 11:00:58 -------- d-----w- c:\program files\Yahoo!
2011-08-24 11:00:42 -------- d-----w- c:\program files\CCleaner
2011-07-07 17:26:32 -------- d-----w- c:\windows\system32\Lang
2011-07-07 17:12:52 -------- d-----w- c:\windows\system32\RTCOM
2010-10-11 02:03:43 -------- d-----w- c:\docume~1\valbal~1\applic~1\MSNInstaller
2010-10-08 13:07:56 6084944 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\windows defender\definition updates\{b03307bb-3553-4bcd-b1d9-759b10b31fa9}\mpengine.dll
2010-10-04 07:23:13 -------- d-----w- c:\windows\system32\XPSViewer
2010-10-04 07:21:42 89088 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\filterpipelineprintproc.dll
2010-10-04 07:20:09 89088 -c----w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2010-10-04 07:20:09 597504 -c----w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2010-10-04 07:20:09 597504 ------w- c:\windows\system32\spool\prtprocs\w32x86\printfilterpipelinesvc.exe
2010-10-04 07:20:09 117760 ------w- c:\windows\system32\prntvpt.dll
2010-10-04 07:20:08 575488 -c----w- c:\windows\system32\dllcache\xpsshhdr.dll
2010-10-04 07:20:08 575488 ------w- c:\windows\system32\xpsshhdr.dll
2010-10-04 07:20:06 1676288 -c----w- c:\windows\system32\dllcache\xpssvcs.dll
2010-10-04 07:20:06 1676288 ------w- c:\windows\system32\xpssvcs.dll
2010-10-04 07:20:04 -------- d-----w- C:\31b91ad69c5c3ee8bb84
2010-10-04 04:36:36 -------- d-----w- c:\docume~1\valbal~1\locals~1\applic~1\Adobe
2010-09-28 15:25:59 247808 -c----w- c:\windows\system32\dllcache\ieproxy.dll
2010-09-28 15:25:58 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll
2010-09-28 15:25:13 743424 -c----w- c:\windows\system32\dllcache\iedvtool.dll

==================== Find3M ====================

2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-07-22 15:49:15 590848 ----a-w- c:\windows\system32\rpcrt4.dll
2010-07-22 05:57:20 5120 ----a-w- c:\windows\system32\xpsp4res.dll

============= FINISH: 15:17:09.67 ===============

 

Thanks Broni,

It was a work computer before (and her work donated it to her) so she does acutally have quite a number of things on it that she wishes to retain. I did offer to backup, format and reinstall but that offer was declined.

Was there anything of note in the logs I posted? If there is too much I will suggest to MD (Mother dearest) that starting from fresh is the best option.

Thanks again,

QK