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Solved Computer running extremely slow.

Discussion in 'Malware and Virus Removal Archive' started by lmsj2010, 2010/08/20.

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  1. 2010/08/21
    broni

    broni Moderator Malware Analyst

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    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.
     
    broni,
    #21
  2. 2010/08/21
    lmsj2010

    lmsj2010 Inactive Thread Starter

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    Thanks for the info about the Foxit PDF Reader. I will run the kaspersky tomorrow am. Thanks again for your assistance!
     
    lmsj2010,
    #22


  3. to hide this advert.

  4. 2010/08/21
    broni

    broni Moderator Malware Analyst

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    You're welcome :)
     
    broni,
    #23
  5. 2010/08/22
    lmsj2010

    lmsj2010 Inactive Thread Starter

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    Hello. The kaspersky scan seems to have stalled at 6%. Any other programs we can use instead?
     
    lmsj2010,
    #24
  6. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    Yes.

    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • IMPORTANT! UN-check Remove found threats
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
     
    broni,
    #25
  7. 2010/08/22
    lmsj2010

    lmsj2010 Inactive Thread Starter

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    Did the ESET scan. No threats were found. There wasn't any option to save info to a text file.
     
    lmsj2010,
    #26
  8. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    Good :)

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    ===============================================================

    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore ".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C: ")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. Run defrag at your convenience.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
    broni,
    #27
  9. 2010/08/22
    lmsj2010

    lmsj2010 Inactive Thread Starter

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    Broni, Thanks so much for your help. A few things.

    1. I'm just curious how badly infected the computer was based on the scans we did? What type of problems did you find

    2. The computer still seems brutally slow. All applications seem to take forever to open and close. It is difficult to switch from one application to another. Do you think the computer is still somehow infected?
     
    lmsj2010,
    #28
  10. 2010/08/22
    lmsj2010

    lmsj2010 Inactive Thread Starter

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    Also, sometimes when I run CCleaner and smart defrag, the computer performance improves. Unfortunately, this improvement doesn't seem to last very long.
     
    lmsj2010,
    #29
  11. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    broni,
    #30
  12. 2010/08/22
    lmsj2010

    lmsj2010 Inactive Thread Starter

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    Thanks again for all of your assistance!
     
    lmsj2010,
    #31
  13. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    You're very welcome, however, I'd like to have a word from you, if uninstalling AVG helped...
     
    broni,
    #32
  14. 2010/08/24
    lmsj2010

    lmsj2010 Inactive Thread Starter

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    Broni,

    So far removing AVG has seemed to help. Hopefully it will continue. Thanks again for your help!!!
     
    lmsj2010,
    #33
  15. 2010/08/24
    broni

    broni Moderator Malware Analyst

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    Good :)
    Did you install Avast, or Avira yet?
     
    broni,
    #34
  16. 2010/08/24
    lmsj2010

    lmsj2010 Inactive Thread Starter

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    Avira. I just downloaded the Secunia Personal Software Inspector (PSI). Not really sure how it works or how to start it. There is an red icon on the lower right of the computer, but when I move the mouse over it, the icon disappears?
     
    lmsj2010,
    #35
  17. 2010/08/24
    broni

    broni Moderator Malware Analyst

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    Maybe its window is hidden behind other windows?
     
    broni,
    #36
  18. 2010/08/24
    lmsj2010

    lmsj2010 Inactive Thread Starter

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    Haven't seen it anywhere. Any suggestions?
     
    lmsj2010,
    #37
  19. 2010/08/24
    broni

    broni Moderator Malware Analyst

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    I've seen similar issue on couple of occasions, but I'm not sure about any solution.
    You may try to post at Secunia's forum.
     
    broni,
    #38
  20. 2010/08/24
    lmsj2010

    lmsj2010 Inactive Thread Starter

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    Thanks. I might just uninstall and try another time.
     
    lmsj2010,
    #39
  21. 2010/08/24
    broni

    broni Moderator Malware Analyst

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    Sure thing :)
     
    broni,
    #40
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