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Solved McAfee will not update or Re-install...computer is SLOW

Discussion in 'Malware and Virus Removal Archive' started by roxigrrrl, 2010/08/08.

  1. 2010/08/09
    broni

    broni Moderator Malware Analyst

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    Good news :)

    Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.

    ================================================================

    Run OTL
    • Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following

      Code:
      :OTL
      O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
      O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
      O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
      O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jin...ndows-i586.cab (Reg Error: Key error.)
      O16 - DPF: CabBuilder http://kiw.imgag.com/imgag/kiw/toolb...lerControl.cab (Reg Error: Key error.)
      O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
      [1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]
      [1 C:\Users\Roxanne\Documents\*.tmp files -> C:\Users\Roxanne\Documents\*.tmp -> ]
      @Alternate Data Stream - 81 bytes -> C:\Program Files\Sportsbook Poker:MID
      @Alternate Data Stream - 114 bytes -> C:\ProgramData\TEMP:D1B5B4F1
      
      :Services
      
      :Reg
      
      :Files
      
      :Commands
      [purity]
      [emptytemp]
      [emptyflash]
      [Reboot]
      
    • Then click the [color= "#FF0000"]Run Fix[/color] button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
     
  2. 2010/08/11
    roxigrrrl

    roxigrrrl Inactive Thread Starter

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    All processes killed
    ========== OTL ==========
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Restrictions\ deleted successfully.
    Registry key HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Control Panel\ deleted successfully.
    Starting removal of ActiveX control {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}\ not found.
    Registry key HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}\ not found.
    Starting removal of ActiveX control CabBuilder
    Registry error reading value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\CabBuilder\DownloadInformation\\INF .
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\CabBuilder\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\CabBuilder\ not found.
    Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\\{AEB6717E-7E19-11d0-97EE-00C04FD91972} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AEB6717E-7E19-11d0-97EE-00C04FD91972}\ not found.
    C:\Windows\E80F62FF5D3C4A1984099721F2928206.TMP\WiseCustomCall.dll deleted successfully.
    C:\Windows\E80F62FF5D3C4A1984099721F2928206.TMP folder deleted successfully.
    C:\Users\Roxanne\Documents\~WRL0742.tmp deleted successfully.
    ADS C:\Program Files\Sportsbook Poker:MID deleted successfully.
    ADS C:\ProgramData\TEMP:D1B5B4F1 deleted successfully.
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 67 bytes
    ->Flash cache emptied: 56545 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: Roxanne
    ->Temp folder emptied: 178975 bytes
    ->Temporary Internet Files folder emptied: 15937581 bytes
    ->Java cache emptied: 18695946 bytes
    ->FireFox cache emptied: 84145746 bytes
    ->Google Chrome cache emptied: 9118953 bytes
    ->Flash cache emptied: 423748 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 38253 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 2922 bytes

    Total Files Cleaned = 123.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Public

    User: Roxanne
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.9.1 log created on 08112010_192325

    Files\Folders moved on Reboot...
    File\Folder C:\Windows\temp\mcafee_omj7jscSCv3WGPs not found!
    File\Folder C:\Windows\temp\mcmsc_IZiQ1HkzlKOZHEf not found!
    File\Folder C:\Windows\temp\mcmsc_oCELSjNHfW7TM8w not found!
    File\Folder C:\Windows\temp\mcmsc_ttDjLu8RDnVz9mW not found!
    File\Folder C:\Windows\temp\mcmsc_zGfcpKfQE5lc4N7 not found!
    File\Folder C:\Windows\temp\sqlite_6oasUrZrWQsi0ZM not found!
    C:\Windows\temp\sqlite_FOSYcA9ZWysBJPU moved successfully.
    File\Folder C:\Windows\temp\sqlite_MdzXCr34xK42RnO not found!
    File\Folder C:\Windows\temp\sqlite_MhNQ8I9U6syFiXK not found!
    C:\Windows\temp\sqlite_TVPSrbywkQjGew4 moved successfully.
    File\Folder C:\Windows\temp\sqlite_Wv4YpDV7AbHo4ME not found!
    C:\Windows\temp\sqlite_XMfFTunTeQBaRp1 moved successfully.

    Registry entries deleted on Reboot...
     

  3. to hide this advert.

  4. 2010/08/11
    broni

    broni Moderator Malware Analyst

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    Good :)
    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


    2. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    3. Go to Kaspersky website and perform an online antivirus scan.

    • Disable your active antivirus program.
    • Read through the requirements and privacy statement and click on Accept button.
    • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    • When the downloads have finished, click on Settings.
    • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      • Spyware, Adware, Dialers, and other potentially dangerous programs
      • Archives
      • Mail databases
    • Click on My Computer under Scan.
    • Once the scan is complete, it will display the results. Click on View Scan Report.
    • You will see a list of infected items there. Click on Save Report As....
    • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
     
  5. 2010/08/16
    roxigrrrl

    roxigrrrl Inactive Thread Starter

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    Results of screen317's Security Check version 0.99.5
    Windows Vista Service Pack 2 (UAC is enabled)
    Internet Explorer 7 Out of date!
    ``````````````````````````````
    Antivirus/Firewall Check:

    Windows Firewall Disabled!
    McAfee SecurityCenter
    WMI entry may not exist for antivirus; attempting automatic update.
    ```````````````````````````````
    Anti-malware/Other Utilities Check:

    Malwarebytes' Anti-Malware
    Java(TM) 6 Update 21
    Adobe Flash Player 10.0.45.2
    Adobe Reader 8.1.3
    Chinese Simplified Fonts Support For Adobe Reader 8
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent

    McAfee VIRUSS~1 mcshield.exe
    McAfee VIRUSS~1 mcsysmon.exe
    McAfee VIRUSS~1 mcods.exe
    mcafee VIRUSS~1 mcvsshld.exe
    ````````````````````````````````
    DNS Vulnerability Check:

    GREAT! (Not vulnerable to DNS cache poisoning)

    ``````````End of Log````````````
     
  6. 2010/08/16
    broni

    broni Moderator Malware Analyst

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    Looks good :)

    Go on...
     
  7. 2010/08/21
    broni

    broni Moderator Malware Analyst

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    Are you still out there?
     
  8. 2010/08/22
    roxigrrrl

    roxigrrrl Inactive Thread Starter

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    I am having some trouble with kapersky. I am never prompted to install an application from Kaspersky. I am trying it again now and it wont even dowmload the definitions.
     
  9. 2010/08/22
    roxigrrrl

    roxigrrrl Inactive Thread Starter

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    Now when I try to download it I get this message

    Launch of the Java application is interrupted! Please establish an uninterrupted Internet connection for work with this program.

    My internet connection is fine.
     
  10. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • IMPORTANT! UN-check Remove found threats
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
     
  11. 2010/08/22
    roxigrrrl

    roxigrrrl Inactive Thread Starter

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    C:\Program Files\Ascentive\PC SpeedScan Pro\PCSpeedScan.exe Win32/Adware.Ascentive application
    C:\Program Files\Ascentive\Performance Center\ApcMain.exe Win32/Adware.Ascentive application
    C:\Users\Roxanne\Downloads\MsgPlusLive-485.exe a variant of Win32/MessengerPlus application
    C:\Users\Roxanne\Downloads\unlocker1.8.7.exe a variant of Win32/Adware.ADON application
     
  12. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    I suggest, you uninstall PC SpeedScan Pro.
    As all, so called "miracle tools ", it does nothing good for your computer.
    See here for more info: http://blog.stopbadware.org/2008/12/23/badware-alert-pc-speedscan-pro

    Delete following file:
    - C:\Users\Roxanne\Downloads\MsgPlusLive-485.exe
    Empty recycle bin.

    Then...

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    ===============================================================

    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore ".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C: ")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. Run defrag at your convenience.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
  13. 2010/08/25
    roxigrrrl

    roxigrrrl Inactive Thread Starter

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    The computer is doing much better. The McAfee is fine now, my only issue is the actual OS is still slow to open programs and is especially slow at start up. Also there is this Kiwee toolbar that I cannot uninstall and it bothers me. Is there anything I can do to increase the speed of the OS?

    BTW...You are awesome!! Thank you so much!!
     
  14. 2010/08/25
    broni

    broni Moderator Malware Analyst

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    You're very welcome :)

    Your main culprit causing slowness is this:
    You have 1GB of RAM, out of which 128MB is taken by on-board video.
    Vista runs smoothly on 2GB of RAM.
    Add 1 GB and you'll see a huge difference.

    As for Kiwi bar, it's something new, because I don't see it in your logs.
    Probably, it was some late "drive-by-install ".
    In what browser can you see it?
    Is it listed in "Programs & Features ", or in Add-ons list?
    If so, uninstall it.

    We can take a look....

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:



    netsvcs
    drivers32 /all
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\system32\*.wt
    %systemroot%\system32\*.ruy
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\system32\spool\prtprocs\w32x86\*.tmp
    %systemroot%\*. /mp /s
    /md5start
    /md5stop
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
     
  15. 2010/08/31
    broni

    broni Moderator Malware Analyst

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    The issue seems to be resolved
     

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