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Resolved Can't boot beyond the splash screen

Discussion in 'Windows XP' started by Capt Ron, 2010/08/20.

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  1. 2010/08/21
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    I guess it's showing activity.
    I see an occasional flash on the indicator.
     
    Capt Ron,
    #21
  2. 2010/08/21
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    well it's been over 2.5 hrs. and still at 2%
    Wondering if I should kill it and run Arie's disk diagnostic instead?
     
    Capt Ron,
    #22


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  4. 2010/08/21
    PeteC

    PeteC SuperGeek Staff

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    I think that would be wise :)
     
    PeteC,
    #23
  5. 2010/08/21
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Darn machine belongs to my Biz partner/sister in law.
    She keeps loading games on it, lets her 9 yr old play with it and I get to spend an occasional weekend on the darn thing.
    Last time was a complete hard drive failure. She swares it hasn't been dropped but I often wonder.
    Anyway, I'll kill it and run the diagnostics.
    I'll post up what I find.
    THX guys!!
     
    Capt Ron,
    #24
  6. 2010/08/21
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Ok I gave up on running the diagnostics.
    Tried putting it on a flash drive, couldn't find it, put it on CD, couldn't take out the OS disk once I booted through the repair console to put in the diagnostics CD, tried placing it on the "C" drive but couldn't get the executable to start in dos.
    I did get it to run the diagnostics from the command prompt of safe mode, said it couldn't find the drive.
    Chose to do the repair install.
    It's running now. :confused:
     
    Capt Ron,
    #25
  7. 2010/08/21
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Well I've tried the repair install twice now. It gets to the windows XP splash With "Please Wait" below windows XP and just sits there with an hr glass.
    Never goes beyond that. ARRRGGG!!!
    I guess I'll pickup an enclosure for this type of drive and see if I can copy the files off and then try a full install. If that fails I guess a new drive is in order.
     
    Capt Ron,
    #26
  8. 2010/08/21
    broni

    broni Moderator Malware Analyst

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    Just my 2 cents....
    If it boots into Safe Mode, I doubt, it's a drive issue.
    I may be wrong though.

    Try something...
    While in safe mode...

    Go Start>Run (Start Search in Vista), type in:
    msconfig
    Click OK (hit Enter in Vista).

    Click on Startup tab.
    Click Disable all
    IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

    Click Services tab.
    Put checkmark in Hide all Microsoft services
    Click Disable all.

    Click OK.
    Restart computer in Normal Mode.

    NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
    If you use Windows firewall, you're fine.

    Same problem?
     
    broni,
    #27
  9. 2010/08/21
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Well after running the repair installation it will no longer boot in safe mode. I ran it twice and it hung right at the end. My machine is nearly identical to the one I'm working on. I swapped drives and the issue stays with the drive. Pretty much tells me that it's not a memory, bios or processor issue.
     
    Capt Ron,
    #28
  10. 2010/08/21
    broni

    broni Moderator Malware Analyst

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    I assume, you reinstalled Windows after swapping drives?
    You can't simply swap drives with Windows on them and expect them to work in new environment...
     
    broni,
    #29
  11. 2010/08/21
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Nope haven't reinstalled them. I took the drive from my laptop and installed it in the laptop that's giving me fits......worked perfectly.
    I then installed the other drive in my latop and it failed in the exact same manner that it did in the other laptop.

    So essentially I moved each drive from one E6500 to another E6500. The working drive worked perfectly in both machines, the nonworking drive failed in both machines.
     
    Capt Ron,
    #30
  12. 2010/08/21
    broni

    broni Moderator Malware Analyst

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    I guess, a swap like that may work with identical machines :)

    Let's see, if we can look at bad computer booting from an external source.

    Please download OTLPE (filesize 120,9 MB)

    • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
    • Reboot your system using the boot CD you just created.
      • Note : If you do not know how to set your computer to boot from CD follow the steps here
    • Your system should now display a REATOGO-X-PE desktop.
    • Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
    • Double-click on the OTLPE icon.
    • When asked Do you wish to load the remote registry, select Yes
    • When asked Do you wish to load remote user profile(s) for scanning, select Yes
    • Ensure the box Automatically Load All Remaining Users" is checked and press OK
    • OTL should now start.
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\OTL.txt
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.
     
    broni,
    #31
  13. 2010/08/22
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    It's long.
    It'll be in 3 parts.
     
    Capt Ron,
    #32
  14. 2010/08/22
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Here is #2
     
    Capt Ron,
    #33
  15. 2010/08/22
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    here is the 3rd and final page.
     
    Capt Ron,
    #34
  16. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    I was hoping to find maybe some nasties, but I don't see much.
    There is one unknown startup, which we're about to remove.
    Let's see what will happen...

    Do this on the computer you are posting from:
    Copy the text in the codebox below:


    Code:
    :OTL
O4 - HKLM..\Run: [] File not found
O33 - MountPoints2\{8f75ed78-4cf8-11df-9e18-00216a020784}\Shell\AutoRun - " " = Auto&Play
O33 - MountPoints2\{8f75ed78-4cf8-11df-9e18-00216a020784}\Shell\AutoRun\command - " " = E:\WIN\setup.exe -- File not found
[9 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ] 


:Services

:Reg

:Files

:Commands
[purity]
[emptytemp]
    Open Notepad and paste it.
    Save the document as Fix.txt on to a USB flash drive


    On the infected computer the following...

    Run OTLPE

    • Insert USB stick and find the file Fix.txt. Drag the file Fix.txt and drop it under the Custom Scans/Fixes box at the bottom.
      • (The content of Fix.txt should appear in the box)
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post the log produced (you'll need to transfer it with USB stick)
    • Attempt to reboot normally into windows.
     
    broni,
    #35
  17. 2010/08/22
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Ok Thanks
    I'll let ya know in a sec.
    I think the repair install may have lost some documents. Can one of the many utilities on the disk possibly bring them back?
     
    Capt Ron,
    #36
  18. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    Repair installation, among other things, replaces "My Documents" folder, so your files may be lost.
    My CD gives you some options though, like searching for files and you can also backup whatever you want.
     
    broni,
    #37
  19. 2010/08/22
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Below is the log file.
    Still hangs at the welcome screen though. Mouse works but all I have is a blue screen with "welcome" in the middle of it.


    ========== OTL ==========
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\ deleted successfully.
    Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{8f75ed78-4cf8-11df-9e18-00216a020784}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8f75ed78-4cf8-11df-9e18-00216a020784}\ not found.
    Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{8f75ed78-4cf8-11df-9e18-00216a020784}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8f75ed78-4cf8-11df-9e18-00216a020784}\ not found.
    File E:\WIN\setup.exe not found.
    C:\WINDOWS\SET13F.tmp deleted successfully.
    C:\WINDOWS\SET142.tmp deleted successfully.
    C:\WINDOWS\SET14E.tmp deleted successfully.
    C:\WINDOWS\SET3.tmp deleted successfully.
    C:\WINDOWS\SET4.tmp deleted successfully.
    C:\WINDOWS\SET8.tmp deleted successfully.
    C:\WINDOWS\SETC1.tmp deleted successfully.
    C:\WINDOWS\SETC4.tmp deleted successfully.
    C:\WINDOWS\SETD0.tmp deleted successfully.
    C:\WINDOWS\System32\CONFIG.TMP deleted successfully.
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 624585932 bytes
    ->Temporary Internet Files folder emptied: 256697061 bytes
    ->FireFox cache emptied: 58313388 bytes
    ->Flash cache emptied: 1978467 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Kelly
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Kelly Kavanaugh
    ->Java cache emptied: 2463840 bytes
    ->Flash cache emptied: 1626285 bytes

    User: Kelly.APPROVED3
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Kelly.APPROVED3.000
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Kelly.APPROVED3.001
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Kelly.APPROVED3.002
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Kelly.APPROVED3.003
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Kelly.APPROVED3.004
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 35624 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 69139273 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 334293 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes

    Total Files Cleaned = 968.00 mb


    OTLPE by OldTimer - Version 3.1.40.0 log created on 08222010_013415
     
    Capt Ron,
    #38
  20. 2010/08/22
    broni

    broni Moderator Malware Analyst

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    Can you check, if it'll boot to safe mode now?
     
    broni,
    #39
  21. 2010/08/22
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    It would boot in safe before I ran the repair install since then it would not. Still appears to not work. Stops at "Windows is Starting up "
     
    Capt Ron,
    #40
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