Keyboard won't work after virus scan

Hi! I have Windows XP on my Alveratec All in One. We were getting a lot of spam and adware so we ran Anti-Malware and that didn't work so we ran Combofix. Everything seemed to be working better and now our keyboard won't work. I have even tried to uninstall the driver and reinstall and tried using another keyboard and still no luck. Help!

 

Hi! Yes and still nothing. I was even told by someone on another site to go in and find out the registry info and it said "kbdclass" and I posted that back to them, but never heard back on the next step. I am totally lost!

 

Hi! Can you refresh my memory on running in safe mode? I have done a restore back to before I ran Combofix and the keyboard still wouldn't work. My mouse is still working. Does that make a difference in what might be the problem?

 

Hi! It's a USB type and he computer doesn't have a round connection for the other type.

 

Hi, Have you checked in Device Manager? Right click My Computer > Properties > Hardware > Device Manager > Expand Keyboards - is anything shown? Or Start > Control Panel > Keyboard > Keyboard Properties Pane > Hardware > anything shown?
Device Status: ???
Try Troubleshoot.
Let's know what you see. Neil.

 

Hi! I sent to My Computer and looked through like you said. Under the keyboard list there are two. One has a yellow exclamation mark next to it that says HID Keyboard Device. The second one said Standard 101/102 Key or Microsoft Natural PS/2 Keyboard. I don't know if it helps or not, but when I turn the computer on there is a message saying it can't find hgwcv.dll module can't be found.

 

You might find more information here:

http://www.file.net/process/kbdclass.sys.html