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Solved Internet Access Only In Safe Mode

Discussion in 'Malware and Virus Removal Archive' started by Fixastang, 2010/07/04.

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  1. 2010/07/05
    broni

    broni Moderator Malware Analyst

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    What about Malwarebytes?
     
    broni,
    #21
  2. 2010/07/05
    Fixastang

    Fixastang Inactive Thread Starter

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    It is running right now. I had to take a short break to do a few things for the family.
     
    Fixastang,
    #22


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  4. 2010/07/05
    broni

    broni Moderator Malware Analyst

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    Ok :)
     
    broni,
    #23
  5. 2010/07/05
    Fixastang

    Fixastang Inactive Thread Starter

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    Malwarebytes' Anti-Malware 1.46
    www.malwarebytes.org

    Database version: 4281

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702

    7/5/2010 5:59:38 PM
    mbam-log-2010-07-05 (17-59-38).txt

    Scan type: Quick scan
    Objects scanned: 147880
    Time elapsed: 9 minute(s), 19 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
     
    Fixastang,
    #24
  6. 2010/07/05
    broni

    broni Moderator Malware Analyst

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    Run OTL
    • Under the [color= "#0000FF"]Custom Scans/Fixes[/color] box at the bottom, paste in the following

      Code:
      :OTL
SRV - File not found [On_Demand | Stopped] -- C:\WINDOWS\System32\appmgmts.dll -- (AppMgmt)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\ComboFix\catchme.sys -- (catchme)
O3 - HKLM\..\Toolbar: (no name) - {8EAB99C9-F9EC-4b64-A4BA-D9BCAE8779C2} - No CLSID value found.
O2 - BHO: (Java(tm) Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll File not found
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} http://fpdownload.macromedia.com/get...irector/sw.cab  (Reg Error: Key error.)
O16 - DPF: {A662DA7E-CCB7-4743-B71A-D817F6D575DF} http://www.parker.com/cadfiles/dwfvi...iewerSetup.cab  (Reg Error: Key error.)
O16 - DPF: {C8AEB218-8B7A-4E15-AC17-0EE8D99B80EB} http://cnn-5.vo.llnwd.net/c1/static/...WebUpdater.cab  (Reg Error: Key error.)
NetSvcs: AppMgmt - C:\WINDOWS\System32\appmgmts.dll File not found
@Alternate Data Stream - 164 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:FE120A60
@Alternate Data Stream - 164 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:5A823589
@Alternate Data Stream - 162 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:56DA0F9E
@Alternate Data Stream - 154 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:0E799D7F
@Alternate Data Stream - 126 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:45F31C4F
@Alternate Data Stream - 121 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2
@Alternate Data Stream - 116 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D1B5B4F1
@Alternate Data Stream - 110 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:5BD8B9DD
@Alternate Data Stream - 102 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:FF8F1AE3


:Services

:Reg
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]
 "DisableMonitoring" =-


:Files

:Commands
[purity]
[emptytemp]
[emptyflash]
[resethosts]
[Reboot]
    • Then click the [color= "#FF0000"]Run Fix[/color] button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
     
    broni,
    #25
  7. 2010/07/05
    Fixastang

    Fixastang Inactive Thread Starter

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    I have it running right now. It just posted a message stating " Cannot create file c:\Windows\System32\Drivers\etc\Hosts "
     
    Fixastang,
    #26
  8. 2010/07/05
    broni

    broni Moderator Malware Analyst

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    That's fine...
     
    broni,
    #27
  9. 2010/07/06
    Fixastang

    Fixastang Inactive Thread Starter

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    Broni,

    The program seems to be stuck at the "Resetting HOSTS file" stage. It has been running since last night. Is this normal?

    Kurt.
     
    Fixastang,
    #28
  10. 2010/07/06
    broni

    broni Moderator Malware Analyst

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    Re-run same script, but remove this line:
    [resethosts]
     
    broni,
    #29
  11. 2010/07/06
    Fixastang

    Fixastang Inactive Thread Starter

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    Broni,

    I had to reboot the computer, which prompted me to allow OTL to run and provided this file:


    Files\Folders moved on Reboot...
    File\Folder C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temp\~DFE79E.tmp not found!
    File\Folder C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temp\~DFE804.tmp not found!
    File\Folder C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temp\~DFE924.tmp not found!
    File\Folder C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temp\~DFE945.tmp not found!
    File\Folder C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temp\~DFEC4E.tmp not found!
    File\Folder C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temp\~DFECA2.tmp not found!
    C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temporary Internet Files\Content.IE5\WXY3CP27\93867-active-internet-access-only-safe-mode-2[1].html moved successfully.
    C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temporary Internet Files\Content.IE5\WXY3CP27\adsCAS14W6F.htm moved successfully.
    C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temporary Internet Files\Content.IE5\K5UNKPI7\L[1].htm moved successfully.
    File\Folder C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temporary Internet Files\Content.IE5\K5UNKPI7\p-01-0VIaSjnOLg[1].gif not found!
    File\Folder C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temporary Internet Files\Content.IE5\K5UNKPI7\p-01-0VIaSjnOLg[2].gif not found!
    C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temporary Internet Files\Content.IE5\C16NKTUN\ads[6].htm moved successfully.
    File\Folder C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temporary Internet Files\Content.IE5\0XABCTIR\audmeasure[1].gif not found!
    C:\Documents and Settings\Owner.LARRY-8B333E52E\Local Settings\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.
    File move failed. C:\WINDOWS\System32\drivers\etc\Hosts scheduled to be moved on reboot.

    Registry entries deleted on Reboot...

    I next eliminated the [ResetHosts] per your previous post. The computer quickly ran the program, rebooted, and provided me with the following file contents:

    All processes killed
    ========== OTL ==========
    Error: No service named AppMgmt was found to stop!
    Service\Driver key AppMgmt not found.
    File C:\WINDOWS\System32\appmgmts.dll not found.
    Error: No service named catchme was found to stop!
    Service\Driver key catchme not found.
    File C:\ComboFix\catchme.sys not found.
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{8EAB99C9-F9EC-4b64-A4BA-D9BCAE8779C2} not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8EAB99C9-F9EC-4b64-A4BA-D9BCAE8779C2}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ not found.
    Starting removal of ActiveX control {166B1BCA-3F9C-11CF-8075-444553540000}
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{166B1BCA-3F9C-11CF-8075-444553540000}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{166B1BCA-3F9C-11CF-8075-444553540000}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{166B1BCA-3F9C-11CF-8075-444553540000}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{166B1BCA-3F9C-11CF-8075-444553540000}\ not found.
    Starting removal of ActiveX control {A662DA7E-CCB7-4743-B71A-D817F6D575DF}
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{A662DA7E-CCB7-4743-B71A-D817F6D575DF}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A662DA7E-CCB7-4743-B71A-D817F6D575DF}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{A662DA7E-CCB7-4743-B71A-D817F6D575DF}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A662DA7E-CCB7-4743-B71A-D817F6D575DF}\ not found.
    Starting removal of ActiveX control {C8AEB218-8B7A-4E15-AC17-0EE8D99B80EB}
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{C8AEB218-8B7A-4E15-AC17-0EE8D99B80EB}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C8AEB218-8B7A-4E15-AC17-0EE8D99B80EB}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{C8AEB218-8B7A-4E15-AC17-0EE8D99B80EB}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C8AEB218-8B7A-4E15-AC17-0EE8D99B80EB}\ not found.
    AppMgmt removed from NetSvcs value successfully!
    Unable to delete ADS C:\Documents and Settings\All Users\Application Data\TEMP:FE120A60 .
    Unable to delete ADS C:\Documents and Settings\All Users\Application Data\TEMP:5A823589 .
    Unable to delete ADS C:\Documents and Settings\All Users\Application Data\TEMP:56DA0F9E .
    Unable to delete ADS C:\Documents and Settings\All Users\Application Data\TEMP:0E799D7F .
    Unable to delete ADS C:\Documents and Settings\All Users\Application Data\TEMP:45F31C4F .
    Unable to delete ADS C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2 .
    Unable to delete ADS C:\Documents and Settings\All Users\Application Data\TEMP:D1B5B4F1 .
    Unable to delete ADS C:\Documents and Settings\All Users\Application Data\TEMP:5BD8B9DD .
    Unable to delete ADS C:\Documents and Settings\All Users\Application Data\TEMP:FF8F1AE3 .
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus\\DisableMonitoring not found.
    ========== FILES ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Owner
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Owner.LARRY-8B333E52E
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 4316618 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 671 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 3962 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 4.00 mb


    [EMPTYFLASH]

    User: Administrator
    ->Flash cache emptied: 0 bytes

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: LocalService

    User: NetworkService

    User: Owner

    User: Owner.LARRY-8B333E52E
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.7.1 log created on 07062010_210802

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...


    Kurt.
     
    Fixastang,
    #30
  12. 2010/07/06
    broni

    broni Moderator Malware Analyst

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    Very good :)

    Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
     
    broni,
    #31
  13. 2010/07/07
    Fixastang

    Fixastang Inactive Thread Starter

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    Broni,

    It ended stating there were no threats found.

    Kurt.
     
    Fixastang,
    #32
  14. 2010/07/07
    broni

    broni Moderator Malware Analyst

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    Cool :)

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    ==============================================================

    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore ".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C: ")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
     
    broni,
    #33
  15. 2010/07/07
    Fixastang

    Fixastang Inactive Thread Starter

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    Broni,

    Thanks a million. The computer is running great. I plan on taking it back to the mother-in-law's house this weekend.

    I cannot truly express how much I appreciate all of your help in getting this computer back online.

    I will wait about a week to see if she has any other issues, then I will post a reply back on the website.

    Very Respectfully,

    Kurt.
     
    Fixastang,
    #34
  16. 2010/07/07
    broni

    broni Moderator Malware Analyst

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    You're very welcome :)
    Good luck and stay safe :)
     
    broni,
    #35
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