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Solved Generic host process for win32 services has encountered

Discussion in 'Malware and Virus Removal Archive' started by Supermaine, 2010/06/08.

Page 2 of 2
  1. 2010/06/11
    broni

    broni Moderator Malware Analyst

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    No, you don't have to, if you installed it willingly.
    In that case...

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start> "Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall "
    Click OK (Vista users - press Enter).
    Restart computer.

    ================================================================

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.


    Download HijackThis:
    http://free.antivirus.com/hijackthis/
    by clicking on Installer under Version 2.0.4
    Install, and run it.
    Post HijackTHis log.
    Do NOT attempt to fix anything!

    NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator
     
    broni,
    #21
  2. 2010/06/11
    Supermaine

    Supermaine Inactive Thread Starter

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    --------------------------------------------------------------------------------
    KASPERSKY ONLINE SCANNER 7.0: scan report
    Friday, June 11, 2010
    Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
    Kaspersky Online Scanner version: 7.0.26.13
    Last database update: Friday, June 11, 2010 17:15:26
    Records in database: 4259186
    --------------------------------------------------------------------------------

    Scan settings:
    scan using the following database: extended
    Scan archives: yes
    Scan e-mail databases: yes

    Scan area - My Computer:
    C:\
    D:\
    E:\
    F:\
    G:\
    H:\
    I:\
    J:\

    Scan statistics:
    Objects scanned: 62792
    Threats found: 0
    Infected objects found: 0
    Suspicious objects found: 0
    Scan duration: 01:42:44

    No threats found. Scanned area is clean.

    Selected area has been scanned.
     
    Supermaine,
    #22


  3. to hide this advert.

  4. 2010/06/11
    Supermaine

    Supermaine Inactive Thread Starter

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    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 8:53:25 PM, on 6/11/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\COMMON~1\Stardock\SDMCP.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\Digital Media Reader\shwiconem.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\Program Files\Ask & Record Toolbar\FLVSrvc.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\WINDOWS\PixArt\PAC207\Monitor.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\QuickTime\QTTask.exe
    C:\Program Files\AIM\aim.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\PROGRA~1\Stardock\OBJECT~2\DesktopX\dxwidget.exe
    C:\program files\Mozilla Firefox\firefox.exe
    C:\Program Files\Java\jre6\bin\java.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.emachines.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
    R3 - URLSearchHook: AOLSearchHook Class - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AIM Search\AOLSearch.dll
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
    O2 - BHO: AOL Search Enhancement - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AIM Search\AOLSearch.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.36.0\gears.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
    O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
    O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe "
    O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [Ask and Record FLV Service] "C:\Program Files\Ask & Record Toolbar\FLVSrvc.exe" /run
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe "
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKCU\..\Run: [Aim] "C:\Program Files\AIM\aim.exe" /d locale=en-US
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\RunOnce: [JavaInstallRetry] "C:\Documents and Settings\Owner\Application Data\Sun\Java\JRERunOnce.exe" RUNONCE=1 SPONSORS=0
    O4 - Startup: OMNI Time.lnk = C:\Documents and Settings\Owner\My Documents\Stardock\OMNItime.exe
    O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
    O4 - Global Startup: run_startmenu.cmd
    O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.36.0\gears.dll
    O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.36.0\gears.dll
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

    --
    End of file - 7837 bytes
     
    Supermaine,
    #23
  5. 2010/06/11
    broni

    broni Moderator Malware Analyst

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    Disable TeaTimer, as it'll interfere with the cleaning process:
    Right click Spybot's TeaTimer System Tray Icon.
    Click Exit Spybot-S&D Resident.
    TeaTimer closes.
    NOTE. If on re-boot, Spybot inquires about registry change(s), allow it.

    Alternatively, I suggest, you uninstall Spybot since it's a tool of the past.

    =====================================================

    Re-run HJT and checkmark following items:

    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

    Click "Fix checked" button.

    When done...


    Your computer is clean :)

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore ".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C: ")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    [SIZE= "4"]5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately![/SIZE]

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
     
    broni,
    #24
  6. 2010/06/11
    Supermaine

    Supermaine Inactive Thread Starter

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    Thank you so much! I just completed the last step and ran a defrag. I'll update you on the status of the computer after I leave it on overnight to see if the message returns, but in the meantime is there anything else I need to download/uninstall? Also, in my initial post I made mention of the files, "xvidcore.dll" and "libmp3lame-0.dll" being on my desktop. Is this a problem? If so, what steps do I need to take? And if not, where is the proper place these files should be so I can move them there myself?
     
    Supermaine,
    #25
  7. 2010/06/11
    broni

    broni Moderator Malware Analyst

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    Let me know tomorrow morning.

    As for those files....
    I have no idea, how those files got to your desktop.
    xvidcore.dll is normally located in C:\Windows\System32
    libmp3lame-0.dll seems to be a part of LAME - open-source MP3 encoder

    Let's check something...

    Please download SystemLook from one of the links below and save it to your Desktop.
    Download Mirror #1
    Download Mirror #2
    • Double-click SystemLook.exe to run it.
    • Vista users:: Right click on SystemLook.exe, click Run As Administrator
    • Copy the content of the following box into the main textfield:
      Code:
      :filefind
xvidcore.dll
libmp3lame-0.dll
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt
     
    broni,
    #26
  8. 2010/06/11
    Supermaine

    Supermaine Inactive Thread Starter

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    Ah, it appears to be files from a program I downloaded to convert my videos.

    SystemLook v1.0 by jpshortstuff (11.01.10)
    Log created at 22:15 on 11/06/2010 by Owner (Administrator - Elevation successful)

    ========== filefind ==========

    Searching for "xvidcore.dll "
    C:\Documents and Settings\Owner\My Documents\Downloads\Pazera_Free_MP4_to_AVI_Converter\xvidcore.dll --a--- 253580 bytes [01:05 21/05/2010] [21:14 06/03/2009] 743B98619C3B5D55E0D72E05A044D707
    C:\WINDOWS\system32\xvidcore.dll --a--- 253580 bytes [01:05 21/05/2010] [21:14 06/03/2009] 743B98619C3B5D55E0D72E05A044D707

    Searching for "libmp3lame-0.dll "
    C:\Documents and Settings\Owner\Desktop\libmp3lame-0.dll --a--- 186766 bytes [01:05 21/05/2010] [23:56 11/03/2009] C12BC40A0690642F27BA9978E79ADA45
    C:\Documents and Settings\Owner\My Documents\Downloads\Pazera_Free_MP4_to_AVI_Converter\libmp3lame-0.dll --a--- 186766 bytes [01:05 21/05/2010] [23:56 11/03/2009] C12BC40A0690642F27BA9978E79ADA45

    -=End Of File=-
     
    Supermaine,
    #27
  9. 2010/06/11
    broni

    broni Moderator Malware Analyst

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    OK...
    xvidcore.dll is in correct location, so you can delete the file from your desktop.
    Same goes for the other file, which seems to be already included in Pazera_Free_MP4_to_AVI_Converter
     
    broni,
    #28
  10. 2010/06/11
    Supermaine

    Supermaine Inactive Thread Starter

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    Thank you once again. Can I go ahead and uninstall HiJackThis and MalwareBytes? Or will I still need them in the future?
     
    Supermaine,
    #29
  11. 2010/06/11
    broni

    broni Moderator Malware Analyst

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    You're welcome :)
    You can uninstall HJT.
    I strongly suggest, you keep MBAM as it's one of the best tools on the market. Run occasional scans.
    Keep TFC and run it weekly.

    Let me know tomorrow morning about that error.
     
    broni,
    #30
  12. 2010/06/11
    Supermaine

    Supermaine Inactive Thread Starter

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    Okay no problem I'll let you know.
     
    Supermaine,
    #31
  13. 2010/06/11
    broni

    broni Moderator Malware Analyst

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    Cool :)
     
    broni,
    #32
  14. 2010/06/12
    Supermaine

    Supermaine Inactive Thread Starter

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    I left it on over night, and there was no message when I returned to it this afternoon. Everything seems to be running smoothly now. Thank you so much for the help! I truly appreciate it. As far as I'm concerned you can close this thread, because I believe the problem is gone now. If it returns or I have an additional problem I'll start a new topic. Thanks again! It's people like you that make forums like these so great! Take care.
     
    Supermaine,
    #33
  15. 2010/06/12
    broni

    broni Moderator Malware Analyst

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    You're very welcome :)
    Good luck and stay safe :)
     
    broni,
    #34
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