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Resolved Can't open attached jpgs after deleting Temp files

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by sweetcicely, 2010/04/23.

  1. 2010/04/23
    sweetcicely

    sweetcicely Inactive Thread Starter

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    Hi -
    A few days ago I deleted my temp files using the directions at http://www.personal-computer-tutor.com/deletingtempfiles.htm , which I've used successfully in the past. It caused a few problems in my Time & Chaos database so I restored those files and as far as I could tell things were working ok.

    I meant to keep them in the Recycle Bin (I'm using XP Pro) for a few more days just in case, but forgot they were in there and deleted the contents after I had collected a bunch of unwanted photos there.

    The next day I got an important email in Outlook Express with attached jpgs, but when I clicked on each one I got the message "Windows cannot find 'C:\Documents and Settings\Dorothy\Local Settings\Temporary Internet Files\Content.IE5\'... [naming individual files at the end]. When I close the email I get "Error opening Database: 2000" from Dell Image Expert, and have continued to get those messages now even when I try to open a jpg from an older message.

    Eventually I discovered that by doing a "save as" I could relocate a copy of the file and open it in a photo editor, but that is a very cumbersome way of seeing an attachment.

    I eventually made my TIF folder visible, but there doesn't seem to be a Content.IE5 anymore. Can I just try to find it in in a backup and copy it, or what should I do??? :eek:
     
  2. 2010/04/23
    TonyT

    TonyT SuperGeek Staff

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    The images are gone. You deleted the Temp Internet Files. But the attachment in tyhe message should still be there. Image attachments are meant to be saved anyway. That's why you have a My Pictures directory.
     

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  4. 2010/04/23
    sweetcicely

    sweetcicely Inactive Thread Starter

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    Do you mean that any image that is sent to me will eventually not be visible unless I save it somewhere else?

    When you say "The images are gone... But the attachment in the message should still be there "..ummm...isn't the attachment the image?

    Actually, this method (searching for *.tmp,*.chk,~*.* ) was NOT supposed to delete Temporary Internet Files. Could it have been something else I did? I just did chkdsk and a full virus scan, neither of which turned up anything complicated.
     
  5. 2010/04/23
    sweetcicely

    sweetcicely Inactive Thread Starter

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    Oh, my version of Outlook Express is 6.00.2900.5512 (xpsp.080413-2105)
     
  6. 2010/04/24
    goddez1

    goddez1 Inactive

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    Hello Sweetcicely,

    Re-associate your jpg [images] with another program or focus on troubleshooting or reinstalling the program causing the problem which is "Dell Image Expert ". Apparently the database file of this application may be corrupt or missing.

    Have you rebooted in hopes that any file needed may be recreated on the reboot? Truly, I think the root of problem lies within the Dell app which may be using ie's tiff file to open attachment IF it functioned correctly.

    See:
    http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=343727&forumid=1

    http://www.google.co.uk/search?hl=en&q=Dell+Image+Expert&btnG=Google+Search&meta=4

    http://www.google.com/search?q="Err...s=org.mozilla:en-US:official&client=firefox-a
     
    Last edited: 2010/04/24
  7. 2010/04/24
    sweetcicely

    sweetcicely Inactive Thread Starter

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    Thanks so much, goddez1! re-associating the jpgs did the trick. I don't use Dell Image Expert anyway, and have always been puzzled when it shows up or re-names my jpgs after itself. I do keep getting messages about its database, so now i'm going to see if I can get into trouble by deleting the program itself. I thought I needed it to open up attachments, but evidently not!
    Maybe I'll even go so far as to update my Photoshop Elements from 2.0 to 8!
     
  8. 2010/04/24
    goddez1

    goddez1 Inactive

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    Hi again,

    Your most welcome and thanks for the update. I am happy to see this problem is behind you. :)

    Can you please mark this post as resolved?

    See:
    If you receive an answer/solution to your question/problem, don't forget to mark your 'thread' as 'Solved'.
    For more information read the User Guide:
    https://www.windowsbbs.com/?help/Guide/
    Your most welcome and thanks for the update.
     
  9. 2010/04/24
    TonyT

    TonyT SuperGeek Staff

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    For speed and ease, associate images with Windows Picture and Fax Viewer.
    This is best for just viewing images.

    I never associate common image formats with a graphics editor because:
    1. editors take longer to load up
    2. I just want to view the image, not edit it.
    3. if I need to I can manually open the image in an editor.

    Not really. The attachment is the attachmenet and inside the attachment can be a file. Per email formatting standards, the attachment is a part of email protocols. But 3rd party software and email programs may or may not handle attachments standardly.

    Per standards, if you receive an email message with an attachment, and you open the email (preview pane or own window), you should then have the capability to view or save the attachment, most often represented graphically by a paperclip icon. As long as you don't delete the message the attachment will always be there to be viewed or saved again.
     
    Last edited: 2010/04/24
  10. 2010/04/24
    sweetcicely

    sweetcicely Inactive Thread Starter

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    Hmm. That's pretty much what I'd done before. I thought Dell Image Expert was a built-in image viewer of some kind meant to work with attachments, since that's the only time I ever saw it until it recently started identifying my jpgs as "Dell Image Expert Picture" instead of jpg. I only did "save as" for attachments if I wanted to edit them or put them in a specific folder so I could find them more easily.

    But from what you say above, it sounds as though the pictures that have been sent to me by other people will eventually not be viewable unless I save/have saved them somewhere other than as part of the email. I would be sorry to have lost all the older ones! Am I understanding this correctly?
     
  11. 2010/04/24
    sweetcicely

    sweetcicely Inactive Thread Starter

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    Hmm. That's pretty much what I'd done before. I thought Dell Image Expert was a built-in image viewer of some kind meant to work with attachments, since that's the only time I ever saw it until it recently started identifying my jpgs as "Dell Image Expert Picture" instead of jpgs. I only did "save as" if I wanted to edit them or put them in a specific folder so I could find them more easily.

    But from what you say above, it sounds as though the pictures that have been sent to me by other people will eventually not be viewable unless I save them somewhere other than as part of the email. I would hate to have lost/lose all the older images! Am I understanding this correctly?
     
  12. 2010/04/24
    sweetcicely

    sweetcicely Inactive Thread Starter

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    Hmm. That's pretty much what I'd done before. I thought Dell Image Expert was a built-in image viewer of some kind meant to work with attachments, since that's the only time I ever saw it until it recently started identifying my jpgs as "Dell Image Expert Picture" instead of jpgs. I only did "save as" if I wanted to edit them or put them in a specific folder so I could find them more easily.

    But from what you say above, it sounds as though the pictures that have been sent to me by other people will eventually not be viewable unless I save them somewhere other than as part of the email. I would hate to have lost/lose all the older images! Am I understanding this correctly?
     
  13. 2010/04/25
    TonyT

    TonyT SuperGeek Staff

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    If I send you an email and attach a picture to it you can open the attachment, the picture, and view it. You can then close your email program. You can then open up your email program again and open my message and view the attached picture again. You can do this over and over again.

    If you delete the email message then it goes to the Deleted folder. If you empty the Deleted folder then my message and the attached picture are gone forever unless you use some type of data recovery software, but consider it gone forever.

    If you save the attachment, the picture, to your computer then you now have 2 copies of the picture, 1 in the message and 1 you just saved to say My Documents\My Pictures. You could then safely delete my message.
     
  14. 2010/04/25
    sweetcicely

    sweetcicely Inactive Thread Starter

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    Thanks for the clarification, Tony. That's pretty much what I'd been assuming, so I'm relieved to know that the emails I've saved don't rely on the Temp files.
     

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