Word and PowerPoint 2007 does not open

avz10 · 2010/04/23

Since this morning, MS Word and Powerpoint (2007) starts to open and then report an error message. Does not go any further, wants to start in safe mode, but unable to do so. I uninstalled and re-installed Office twice. This is a company laptop.

[DDS logs removed - Broni]

broni · 2010/04/23

MS Word and Powerpoint (2007) starts to open and then report an error message
Click to expand...

I don't see, how the above issue would be malware caused and I also don't see anything suspicious in your logs.
I'm removing logs and I'm moving your topic to appropriate forum.

avz10 · 2010/04/24

I will give more detail, since I thought it might be a virus again! The laptop is an HP with Intel Core Duo CPU, 1 GB RAM, 1.4 MHz with Windows XP SP2.

This is what happen if I try to open Word and Powerpoint.

Excel and Outlook opens as usual.

With regards to protection: I have AVG that is always activated, ran a Malware Anti Malware scan, busy with a Kaspersky on-line scan. It does not look like a virus.

I have uninstalled/ re-installed Office 2007 twice and also ran the CD in repair mode. Still the same.

I need help please!