Resolved BENQ DQ60 DVD writer has stopped burning CD's

I have a customer with a BENQ DQ60 DVD writer.
All of a sudden, in his machine (XP Media Center "“ SP3) it will not burn CD’s. It sees the disc as full in Windows Explorer. Nero 8 and XP’s native burning utility just eject the disk when he starts the burn. We have tried several new CD-R’s "“ all TDK Certified Plus disks.
I pulled it from his machine and put it into a machine I have (XPP "“ SP3) and it works fine with either Nero 8 or XP’s native burning utility. The customer supplied me with a selection of disks that he has tried to use.
Any thoughts as to what might be wrong?
Thanks

 

First, try going to Device Manager and uninstalling the DVD/CD drive. It will be automatically reinstalled when you reboot.

If you have the Nero 8 installer handy, try uninstalling it, test, then reinstall it.

After that I might suspect the filters, but try those first.

Look on the drive manufacturer's website for a firmware update for it. (OEM system manufacturers, like Dell, call them "drivers ".)

Matt

 

Updated the firmware and that did the trick, thanks Matt

 

Ah, good. Thanks for letting us know.