Resolved Internet Explorer 8 shows different on websites

The site contains this hidden code that only gets displayed under certain circumstances as defines in a javascript.

Code:

<div id= "platformwarning" class= "hide ">
    <span>Your current Web browser may not display this site properly.</span>
    <p>
        TrendSecure performs best when opened with the latest version of either        <a href=" " target= "_blank ">Microsoft Internet Explorer</a>
        or 
        <a href= "http://www.mozilla.com/en-US/firefox/" target= "_blank ">Mozilla Firefox</a>
        . 
    </p>    

</div>
<!-- end platform warning -->

The javascript:

Code:

	if (flag) {
		// blacklist browser, redirect
		var minimum = sup_browsers[flag];
		if (BrowserDetect.version < minimum) {
			if (root) window.location =  "ts_overview.htm ";
			else window.location =  "../ts_overview.htm ";
		}
	} else { // no matches, gray list browser
		// check cookie for seen_warning
		if (!document.cookie || readCookie( "seen_warning ") !=  "y ") { // haven't seen warning
			// show platformwarning
			var warning = document.getElementById( "platformwarning ");
			warning.className =  "show ";
			// set flag
			createCookie( "seen_warning ", "y ",0);
		}

The site detects your browser & sets a cookie containing your browser name and your platform (your operating system). It then checks the cookie to see if your browser is or isn't "flagged ". If a user's browser is a "blacklisted browser" he gets redirected to the page ts_overview.htm & if user's browser is "graylisted" he gets shown the Platform Warning message.

In your case, your browser is probably correctly detected and you are shown the Platform Warning message. Your browser is flagged as "graylisted" most likely due to some addons you have installed in IE8: Accelerators, Antivirus addons, Privacy filters, Toolbars, etc. etc.

I view the site in IE8 and don't get any warnings.

 

This is the javascript file and its error messages used by the Transaction Guard download page:

Code:

/* Version=<<2.1.0.1033>> */
/////////////////////////////////////////////////////////////////////////////////
//
// Error message for activeX download and applet page.
//
/////////////////////////////////////////////////////////////////////////////////

var HCMS_UNSUPPORT_VERSION_IE= "You need to use Microsoft Internet Explorer version 6.0 or higher to use TrendSecure. ";
var HCMS_UNSUPPORT_VERSION_FIREFOX= "You need to use Firefox 1.5 to use TrendSecure. ";
var HCMS_UNSUPPORT_BROWSER= "You need to use Microsoft Internet Explorer version 6.0 or higher or Firefox to use TrendSecure. ";
var HCMS_UNSUPPORT_OS= "Only Windows 2000, Windows XP, and Windows Vista can currently support TrendSecure applications. ";
var HCMS_APPLET_FAILURE= "TrendSecure applet cannot be launched successfully. ";
var HCMS_JRE_FAILURE= "Java Plugin 1.5 or higher is not found. Please install Java Runtime Environment 1.5 or higher to use TrendSecure. ";
var HCMS_CONFIRM_LIC= "Are you sure to decline the license agreement? \n\nClick Cancel to go back to the license agreement page. ";

If using Firefox you need Java installed. Get it here.
If use IE you need to allow ActiveX Controls for the Trend site.

An Internet Security program such as Norton, AVG, etc may be blocking the Trend site functionality, or some other IE security setting. Try accessing IE Internet Options and set to the defaults, then restart IE and try the Trend site again.

 

Please mark this thread as 'Resolved', see .....