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Resolved Vista with IE8 [Cannot access specific website]

Discussion in 'Internet Explorer & Microsoft Edge' started by elaine, 2010/03/27.

  1. 2010/03/27
    elaine

    elaine Inactive Thread Starter

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    I'm not sure where this needs to be posted, so, please transfer if needed. I cannot access "JP Morgan Account" online. I can access the web site, but can't access any of the personal information, ie, accounts, etc. JPM corp office can access fine using my password and id, but I can't. Does anyone have any idea what the problem might be.

    Again, thanks
     
    elaine,
    #1
  2. 2010/03/27
    runner

    runner Inactive

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    runner,
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  4. 2010/03/27
    PeteC

    PeteC SuperGeek Staff

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    Moved to Internet Explorer forum with title edit.
     
    PeteC,
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  5. 2010/03/27
    elaine

    elaine Inactive Thread Starter

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    ok....did all those suggestions.....still won't work

    I can get to the point of logging on on JPM, but even with JPMCorp on phone, does not recognize the ID or PW. IE, will not allow my ID and PW to access records .

    Does this make sense?
     
    elaine,
    #4
  6. 2010/03/27
    PeteC

    PeteC SuperGeek Staff

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    You could try turning off your firewall (which one?) briefly.
     
    PeteC,
    #5
  7. 2010/03/27
    elaine

    elaine Inactive Thread Starter

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    Heck, I've turned off Windows, McAfee and anything else that looks or sounds like a firewall, but nothing has helped!
     
    elaine,
    #6
  8. 2010/03/27
    PeteC

    PeteC SuperGeek Staff

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    Try adding the URL of the site to the Trusted Zone ....

    Tools > Internet Options > Security
     
    PeteC,
    #7
  9. 2010/03/27
    elaine

    elaine Inactive Thread Starter

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    OK....did that.....still won't work.....any other thoughts??
     
    elaine,
    #8
  10. 2010/03/27
    elaine

    elaine Inactive Thread Starter

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    Oh, yes...I forgot to say the same things happens with Firefox!! With that happening, would it be a browser problem??? But, again, if JPM Corp can access using my ID and PW, why can't I??
     
    elaine,
    #9
  11. 2010/03/27
    runner

    runner Inactive

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  12. 2010/03/28
    TonyT

    TonyT SuperGeek Staff

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    Delete FF temp data and delete IE temp data.
     
    TonyT,
    #11
  13. 2010/03/28
    elaine

    elaine Inactive Thread Starter

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    I've done that 4 times now..still can't log on...
     
    elaine,
    #12
  14. 2010/03/29
    Arie

    Arie Administrator Administrator Staff

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    Arie,
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  15. 2010/03/29
    elaine

    elaine Inactive Thread Starter

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    Huh?? This is just a pic of safe with SSL Enscription.....am I missing something?
     
    elaine,
    #14
  16. 2010/03/29
    Arie

    Arie Administrator Administrator Staff

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    Do you have custom entries in your hosts file?

    Have a look at \Windows\System32\drivers\etc

    Your hosts file should only contain

    After the commented (# ) section
     
    Arie,
    #15
  17. 2010/03/29
    elaine

    elaine Inactive Thread Starter

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    Hey There, just got off phone with JPM Corp.....it was their problem all the time! But, thanks much for all the help!
     
    elaine,
    #16

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