1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Hibernate?

Discussion in 'Windows XP' started by missa85, 2010/03/17.

Page 1 of 2
  1. 2010/03/17
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    Hi peoples...Im writing this because my little brother and myself are at our witts ends with his computer! It is doing something that i have no idea how to fix or no idea why it is doing it! The computer has been running fine of late and no problems at all with it! Than, i dont know if this will have anything to do with it, but he got a new keyboard and mouse that are wireless and im thinking something might of accidently been touched on the keyboard! As when you turn the computer on ...it loads and than when its finished loading properly it restarts!!?? When the computer comes back on it shows a blue screen with alot of writing that gets taken away to fast to be able to read than starts up like normal again to be restarted again! I thought it may be the moniter he had..so i took my spare over and no that wasnt the problem! The most annoying this is you are not able to get into anything before the computer shuts its self down again!!??

    As i said the computer has had no previous problems and has been completely cleaned and upgraded in the last few months! I was over there the other day and actually fixed his Internet security suite as it was saying "virus definitions are old" i have had to fix it before on his computer and i did it again successfully!

    Like i have mentioned it is my brothers computer and not here at my house but i visit him and my mum everyday...So if any body has any ideas on how to help just make a list of the details you need and i will get back to you asap!:confused:
     
    missa85,
    #1
  2. 2010/03/17
    TonyT

    TonyT SuperGeek Staff

    Joined:
    2002/01/18
    Messages:
    9,072
    Likes Received:
    400
    Boot the computer in Safe Mode using a regular keyboard and mouse. Try to uninstall the software that came with the new wifi devices and stick to wired keyboard and mouse.
     
    TonyT,
    #2


  3. to hide this advert.

  4. 2010/03/17
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    Ok thanx i will try that.. quicky though how do i put it in safe mode via the regular keyboard and mouse?!
     
    missa85,
    #3
  5. 2010/03/17
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    This should help ....
     
    PeteC,
    #4
  6. 2010/03/17
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    Thank you..i will try that when i go there later during the day :)
     
    missa85,
    #5
  7. 2010/03/18
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    ok i am now at my mums house and on my brothers pc in safe mode with networking what do i do from here to be able to get it back to normal use without it restarting???
     
    missa85,
    #6
  8. 2010/03/18
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    Have you done as TonyT suggested and removed the software?

    After shutting down the computer and starting normally does the computer still restart automatically?

    If it does set up the computer so that it does not restart on System failure - the default setting .....
    For the moment post the Stop Error message on the blue screen and look for details of the file causing the problem towards the bottom of the screen.
     
    PeteC,
    #7
  9. 2010/03/24
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    Ok i did everything except the dump data collection thing..and the computer was working fine this was yesterday..I am back today and went to turn the computer on to have the same thing happen!! Its restarting again!! Now when it comes back on i get this written on a blue screen!

    A peoblem has been detected and windows has been shut down to prevent damage to your computer.

    The problem seems to be caused by the following file: nv4_disp
    If this is the first time you've seen this Stop error screen, restart your computer. If this appears again, follow these steps:

    The device driver got stuck in an infinite loop. This usually indicates problem with the device itself or with the device driver programming the hardware incorrectly.

    Please check with your hardware device vendor for any driver updates.

    Technical info: STOP 0x000000EA (0X8698C380,0X86BBA138,0XF7A4BCB4,0X00000001)

    Thats what it said! I am now currently back in safe mode to be able to tell you all this! Can i get help from any of you ?? Or shall i tell my mum to call in the proffessionals , so to speak :)
     
    missa85,
    #8
  10. 2010/03/24
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    Good info :)

    You have a problem with either the graphics card or the driver
    The first step is to re-install/update the video driver.

    nv4_disp indicates that you have nVidia graphics.

    Log on to this URL ....

    http://www.nvidia.com/Download/index5.aspx?lang=en-us

    and use Option 2 to automatically find the driver - save this to your hard drive.

    Then go into Add/Remove Programs and uninstall the nVidia graphics driver.

    Install the new driver and see if this resolves the problem.

    Note - in Safe Mode the basic Windows graphic driver is used, not the nVidia driver.
     
    PeteC,
    #9
  11. 2010/03/25
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    I went into the add remove to remove what you asked and there are 2 NVIDIA things :- NVIDIA drivers and NVIDIA physx which one do i remove?
     
    missa85,
    #10
  12. 2010/03/25
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    You can uninstall both - nVidia Physix is used for 3D games and should be reinstalled with the new driver.
     
    PeteC,
    #11
  13. 2010/03/26
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    :( :( I did all that was asked and uninstalled the old drivers and installed the new one and its still restarting :( !!!!
     
    missa85,
    #12
  14. 2010/03/26
    TonyT

    TonyT SuperGeek Staff

    Joined:
    2002/01/18
    Messages:
    9,072
    Likes Received:
    400
    1. comp worked fine.
    2. added wifi mouse and keyboard and its software.
    3. comp now has issues.

    Logic dictates that adding the wifi hardware and software is the cause of the issues, despite what event logs and bsods spit out. It could be that the wifi drivers are successfully loading but are causing issues with the nvidia drivers.

    I have fixed many many comps after owners had installed Logitech wifi hardware. And other brands as well.

    I'll bet if you boot in safe mode and get rid of the wifi keyboard/mouse drivers' startup entries in the registry the comp will boot normally. And also disable any of their services in services.msc.
     
    TonyT,
    #13
  15. 2010/03/27
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    I have already deleted the wireless keyboard and mouse previously...and the problem still occured..i am in normal mode now..not safe mode and the computer seems to be going ok and not restarting! although the other day i was here it was restarting and the only way i could use it was in safe mode! so no problems so far so to speak but i will let you know if it restarts again! thank you for everyones advice :)
     
    missa85,
    #14
  16. 2010/04/15
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    ok same problem with the nv4_disp blue error screen again and its restarting again???
     
    missa85,
    #15
  17. 2010/04/15
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    i dont understand how to do the debug thing either???
     
    missa85,
    #16
  18. 2010/04/15
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    Don't worry about the debug - the offending file is shown on the blue screen as you posted - nv4_disp.

    As you have already updated the drivers it is likely that the problem lies else where.

    First step I would take is to power the computer down and open the case - it is a desktop? - and carefully remove the video card and reseat and test.
     
    PeteC,
    #17
  19. 2010/04/15
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    Ok that sounds bloody scary...could you tell me step by step how to do it?? I dont know if its a desktop either??? Should i be doing this myself or just get my mum to get a proffesional to look at her computer ..or is it simple enough for me to do it with you guiding me through the steps?
     
    missa85,
    #18
  20. 2010/04/16
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    missa85

    With respect to your posted computer experience as 'beginner' I seriously suggest that you take the computer to a repair shop for attention. It is very easy to do more harm than good delving inside a computer without the appropriate knowledge :)

    FYI - an image of a laptop is attached.
     

    Attached Files:

    PeteC,
    #19
  21. 2010/04/19
    missa85

    missa85 Inactive Thread Starter

    Joined:
    2008/05/07
    Messages:
    117
    Likes Received:
    1
    yeah thats what i thought..and knowing my luck i would do more harm than good!! Thank you for everyones help though!!
     
    missa85,
    #20
Page 1 of 2

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...