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Resolved Unable to open photos in Outlook after installing Nero

Discussion in 'Other PC Software' started by avz10, 2010/01/19.

  1. 2010/01/19
    avz10

    avz10 Inactive Thread Starter

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    I installed Nero 9 yesterday on my laptop and PC. OS Wlndows XP.

    Since then I get the error message when I try to open a photo in Outlook, or open a photo on my Desktop: "Windows cannot open this file... To open this file, Windows need to know what program created it.... "

    I took a screenshot, but is unable to load it to Photobucket. I would like to disable this Nero function. Could someone please assist?
     
    avz10,
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  2. 2010/01/19
    PeteC

    PeteC SuperGeek Staff

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    Have you tried right clicking on the image fils > Open With and selecting your preferred viewer/editor from the list presented?
     
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  4. 2010/01/19
    avz10

    avz10 Inactive Thread Starter

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    Yes, I have tried.

    Windows Picture and Fax Viewer as well as Paint cannot open it. It can be opened by Picasa Photo Viewer and Photoshop.

    I am concerned that the recipients might not be able to open it and I prefer mine to be initially opened by Windows Picture Viewer.

    Is it possible to attach a screenshot, without going the photobucket route?

    Thanks
    Albie
     
    avz10,
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  5. 2010/01/19
    PeteC

    PeteC SuperGeek Staff

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    Sure - Contributing Members can post screenshots - the workaround is to post on a photohosting site.

    What's the problem with Photobucket?

    What is the file extension of the image?
     
    PeteC,
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  6. 2010/01/19
    avz10

    avz10 Inactive Thread Starter

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    I have been uploading numerous photos in the past, but it looks as if it uploads- go to 100%, but does not want to open it.

    Type of file: NeroPhotoSnapViewer.Files9.psd
    Opens with: Unknown application

    I looked at two photos that I saved on my desktop- the one I exported from Picasa, the other one from Photoshop- both give the same type of file.

    I also posted on the Nero official site- no responses yet, but I managed to attach a screenshot

    http://forum.my.nero.com/index.php?showtopic=5089&pid=19626&st=0&#entry19626
     
    avz10,
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  7. 2010/01/19
    PeteC

    PeteC SuperGeek Staff

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    According to your screenshot of the Windows dialogue - attached below, the file is a .jpg, not a .psd.

    What happens if you click on 'Select a program from the list' - do you get the choice of Windows Picture & Fax Viewer?

    It seems to me that Nero 9, with which I am not familiar as I use Nero 7 - works fine on Windows 7, has messed up your file associations. The problem with Nero is that it sets itself as default for a number of image related tasks. Hence I only install the Burning Rom which is all I need.

    If 'Select a Program from a list' does not work try making the file association another way .....

    Windows Explorer > Tools > Folder Options > File Types ....

    What is the association for .jpg, .jpeg? Click on the extension - Opens with?
     

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    PeteC,
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  8. 2010/01/19
    avz10

    avz10 Inactive Thread Starter

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    I think you have fixed it!!

    Yes, the initial one would have been jpeg, because that is what I normally use. I then tried Photoshop and replaced the files on the desktop- Sorry!

    Yes
    I just exported another picture- this time a "true" jpeg. The list gave me the choice of Windows Picture & Fax Viewer and I could open the photo.

    Basically, this is what I need as well- how will I go about uninstalling all these other features? (especially Nero Show Time, which I saw caused the problem.

    JPEG gave Microsoft Office Picture Manager, but I think this could be as a result of my fiddling. Many others like MPEG, AAC Audio, MP3, etc gave me Nero Show time.

    A last question- if I open Nero in Program Files, there are a number of files. Which ones should I keep? I want to use Nero for burning only.

    Here they are:!
    Burning ROM; Burn Rights; Cover Designer; DiscSpeed; Drive Speed; Express; Info Tool; Live; Photosnap;Recode;Resque agent; Show Time; Sound trax; StartSmart; Vision; WaveEditor; DiscCopy9.Gadget; Templates.

    Thanks a lot. Will soon mark it resolved
     
    avz10,
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  9. 2010/01/19
    PeteC

    PeteC SuperGeek Staff

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    Checking my installation of 7 - I would imagine 9 has similar facilities ......

    Start > All Programs > Nero > Nero Product Setup I have those parts of Nero shown in the screenshot loaded - some may be default and not an option. (I remember installing NeroRecode as I have used it in the past)

    If you click on Setup in the first screen shot this should lead to the Custom Setup dialogue where you can select/deselect components.
     

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    PeteC,
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  10. 2010/01/19
    avz10

    avz10 Inactive Thread Starter

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    I could not find a custom Setup dialogue, so I went to programme files and deleted some and kept what you have. Everything seems to work.

    Need to test if Nero can actually write a disc!!

    Thanks so much

    Albie
     
    avz10,
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  11. 2010/01/19
    PeteC

    PeteC SuperGeek Staff

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    Not best practice :) However if the bits you want work, fine although there will be remnants of those deleted parts around elsewhere.

    Maybe there was an option in Add/Remove Programs - Nero 9 - Change/Remove which would have led you to the component uninstall feature.

    If you do run into problems probably the best approach is to uninstall Nero 9 and then make a Custon install, an option I would feel sure is on offer at that stage.
     
    PeteC,
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  12. 2010/01/19
    avz10

    avz10 Inactive Thread Starter

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    Thanks for this.

    At least I could write a DVD without any hassles!!
     
    avz10,
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