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BSOD in safe mode and normal

Discussion in 'Windows XP' started by dbhuger, 2009/10/20.

  1. 2009/10/20
    dbhuger

    dbhuger Inactive Thread Starter

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    I need help. I have a Dell Insipron 600m and i am getting the BSOD in safe mode and booting normally.

    I believe this was caused by the ANTIVIRUSPRO_2010 that was installed on the computer by accident. This is one of the scam antivirus' that is in the news going around. Anyway....

    The error code is 0x000000E3

    I can boot to the recovery console and get to the C: prompt. Not sure where to go from here. I am new at this.

    thanks,
     
  2. 2009/10/20
    broni

    broni Moderator Malware Analyst

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    Is the computer not bootable at all?
     

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  4. 2009/10/21
    dbhuger

    dbhuger Inactive Thread Starter

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    I can get to the DOS prompt booting with the CD. but I get the BSOD in safe mode and booting normally.
     
  5. 2009/10/21
    broni

    broni Moderator Malware Analyst

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    It's not going to be easy to establish, if it's the infection, or something else.
    It may help, if you post a whole BSOD message.

    Try Avira AntiVir Rescue System

    Using another working computer...
    1. Download the Avira AntiVir Rescue System: http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html
    2. Place a blank CD in your burner and double-click on the downloaded file.
    3. The program will automatically burn the CD for you.
    4. Place the burned CD into the affected computer and start the computer with the CD in the CD tray.
    5. On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.
    6. Click on the Configuration button.

    - Select Scan all files
    - Select Try to repair infected files and Rename files, if they cannot be removed
    - Select Scan for dialers
    - Select Scan for joke programs (Jokes)
    - Select Scan for games
    - Select Scan for spyware (SPR)

    7. Click on Virus scanner
    8. Click on Start scanner at the bottom of the screen.

    9. Let Avira finish it's scan and then remove any threats found and then exit out of the scanner.
    10. Take the CD out of the CD/DVD tray and then restart the computer.

    If needed see this Tutorial for the Avira Rescue CD: http://forum.avira.com/wbb/index.php?page=Thread&threadID=82163
     

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