Resolved Can't get rid of installed software!

Well, the plot thickens.
Downloaded and ran Ashampoo, and sure enough the machine locked again.
I told you there might be a prize for this one!

 

WOW!!!!!!!!! a stubborn little program isnt she, Well you can always go to my computer run a search with the name of the program and just delete the files manually this is tricky though if you ***** up yur *******. And by thaat i mean you dont know what system files if any it has attached itself to. This whole thing sounds like malware to me.

 

I can assure you some thing else is at work here. its not just this program it has to do with what has attached itself to this program or what it is attached to. Some other program is locking your computer whenever you try to remove this file . It could be malware or it could be a critical system folder that this program is running off of and it wont let you delete it. unfortunately certain programs do this. check out pc hell.com for an answer.

 

Not sure where to start at PCHell. Didn't see a search fxn.

 

There isn't a search bar, just look for the malware heading and click on it and read what some of the conditions are. mabey one is similar to yours. BTW did you try a system restore, some times you can go back before the time you installed this program. Of course you can always get a paid for uninstaller also.Perfect Unistaller is a goood one and i think they might even offer a limited addition unistaller for free. Try it, what have you got to loose. Good Luck. I "ll search some things out for you and see if i can come up with anything useful OK

 

Thx James, Won't have time for a couple days, but I'll see if I have a restore point from way back, and then check out the uninstaller.
To be continued....

 

I'm sorry I have been away and actions you may have already taken to try to resolve your uninstall problem may preclude information I ask for below from being useful in solving your problem. However, we might begin to determine the initial cause of all your mouse problems (so you don't create similar problems in the future).

If you don't mind me asking, why did you decide to uninstall the SetPoint software for your LX7 in the first place?

Will you provide details about what your problems were with the SetPoint software in the first place?

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I am confused. I think the LX7 shipped with a SetPoint installation CD (according to a couple retail sites I checked). Anyway, v4.80 appears to be the current SetPoint version offered for that mouse.

Is your LX7 the same mouse you had the "Mouse speed changes w/ restart" trouble with in July? (That thread is currently marked as "Resolved ".)

In that thread, you stated you "as far as I know is installed" with a CD though you apparently didn't know for sure what, if anything, you installed and you thought the CD was defective. What made you conclude the CD was defective? DETAILS, please.

How did you finally go about resolving your "Mouse speed changes w/ restart" issue in July? DETAILS, please.

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If you already had a version of SetPoint software installed (perhaps for a different Logitech mouse), did you uninstall that SetPoint software before installing the software for your current Logitech mouse? If I recall correctly from my brief research last week, Logitech recommends uninstalling SetPoint software for one's "old" Logitech mouse before attaching a new Logitech mouse and installing SetPoint for the new mouse (presumably with the CD that shipped with the new Logitech mouse).

Have you tried INSTALLING the SetPoint software again, rebooting, and then tried uninstalling? Sometimes that "does the trick" with applications that are difficult to uninstall.

==========

Have you read through the Logitech Troubleshooting FAQ regarding your mouse? There are "Software Version:" instructions near the end of the "Locating Product Information" section of the FAQ that tell how to determine the currently-installed version of SetPoint.

 

Mailman,
The orig problem - the Setpoint software would not allow me to side scroll w/ the wheel.
The LX7 is a replacement from Logitech for another product that failed. This probably is why I didn't receive the CD, as it was not a retail pkg. I was told to download the drivers online.
The software wasn't working (not a clue), so when I rebooted, the mouse sensitivity returned to the default setting, which was too fast for the LX7.
Yes, it's the same mouse w/ that problem (July thread). From memory - I believe someone suggested the mouse software wasn't loading properly, so I started adjusting the mouse sensitivity after ea reboot (what a pain).
Again, the software was downloaded online and installed, so as far as I knew it was there and functioning. It was listed in programs, but clearly not functioning (properly). Logitech was never able to offer a solution.
Yes, I uninstalled the software prior to installing the new download (for LX7), as per Logitech's instruction.
Yes, I tried remove/reinstall, but couldn't get rid of it.

Now we're up to date - per TonyT's suggestion I manually deleted all Logitech files I could find w/ Search. Search now shows no Logitech or SetPoint files, and because of all the time wasted and hassle, I'm now using a wired mouse, and concerned about installing anything from Logitech, as I no longer have confidence in their software.

 

Yes, Logitech sent (email) copies of what they deemed pertinent to the issue(s) I was having, and gave suggestion/instruction, but nothing worked.

 

I am not sure if this is pertinent to the problem but if you have Microsoft Defender on your computer (standard with Vista & a free download for XP I believe) it has Software Explorer in Tools. This shows you what is running on the computer. You can disable or remove a program that is running from there. You normally can't uninstall a running program. I don't know if this helps.

It once helped me get rid of the 'virus' otherwise known as Tea-Timer form the program from hell otherwise known as Spybot Search & Destroy.

Before anyone tells me Spybot is wonderful, I honestly don't know why it went all HAL 9000 on me in an upgrade!

 

Are you referring to Windows Defender?
I checked and I have this,so I'm running a scan as we speak.
Interestingly enough, I have Spybot.
I'm familiar w/ Hal (2001) - what happened to your computer?
Wondering if there is a connection.

 

Yes, that's the one. If you look in 'tools' you can find 'Software Explorer'.

I did an upgrade of Spybot 1.60 to 1.62 & for some reason Tea-Timer activated. It has problems with the UAC on Vista & it won't let you uninstall certain programs, especially Spybot itself. I suppose it is a security protocol. Eventually I uninstalled Spybot but it left folders & the dreaded Tea-Timer behind! I had to reinstall (from the installer I had kept in 'Downloads'). Then I uninstalled it properly using its own uninstaller from the Start-Up menu 'All Programs'. I had to right-click (dropdown menu) & set it so it knew I had administration rights. This worked & it is now no longer on my machine. However I checked 'Software Explorer' & 'Start-Up' (systems tray) items & Tea-Timer was still there! So I uninstalled it (again). It may have been an empty folder but I couldn't take the chance.

Anyway, SUPERAntiSpyware & MBAM are far superior to Spybot. The only thing that I miss is the fact that Spybot had some real-time protection for Opera (my default browser).

I had a similar experience with the Flock browser as well. It was unstable & would not shut down on my platform & the computer was convinced it was still running even when I clicked it off. I did not know how to shut it down then. You can kill or uninstall a wayward program from Software Explorer in Windows Defender.

It's weird about Flock because I have never had any problems with Firefox, apart from Fx #3 incompatibility with the Google toolbar (which I also no longer use). I am also running the SeaMonkey 2.0 beta & it is remarkably stable. In fact it is better on my platform than the last stable release I was running (1.1.17). All of these browsers use the same Gecko rendering engine so I can't see what the problem was with Flock.

It is worth checking out 'Tools' Software Explorer in Windows Defender. Many people knock Defender as an anti-malware tool but it has a lot of features.

Having said that, both Defender & Spybot missed a trojan I had once. SUPERAntiSpyware found it!

 

Appreciate the info Dave.
I'm really surprised to hear that SUPERAntiSpyware could find a trojan, since it's not spyware. I'd always thought only antivirus could catch those guys.

The Windows Defender scan came up clean.
I just downloaded SUPERAntiSpyware and am running a deep scan now. I've seen some inconsistancies w/ my machine (running slow at times), so I'm wondering if something's crept in. Avira Antivir runs ea night and it hasn't showed anything.
Started another thread looking for more experiences w/ Spybot.
I'm wanting to unload some of my startups to free some RAM, so your suggestion of Windows Defender Tools (downloaded it way back and never used it, other than having it resident, 'til now) was timely. It showed me Nero was in startup, (I had no idea), and see no reason for this, so I pulled it.

 

Dave, is SUPERAntiSpyware resident like Spybot?

 

Dave, in the lower left hand corner of SuperAntiSpyware there is a link to...

http://www.fileresearchcenter.com/whatsrunningpreff.html

Is this just an advert from another co, or a related program? Have you tried it. Seems it will give the same results as Windows Defender Software Explorer, no?

 

Well, I think that they (trojans) are technically malware. SAS, MBAM & other scanners look for them. I think most modern anti-virus programs do as well, but I am never that convinced of the efficacy of bloated AV suites like the one I use.

I caught the trojan when I was surfing Russian websites using SeaMonkey's translator & thinking I was being clever. Apparently it utilises Google for its translations & I got a page informing me that my computer had been compromised with malware. I did a full Norton scan (I use McAfee now), a full Spybot scan & a full Windows Defender scan. They all reported nothing. That took some time & I decided to call it a night.

I normally do a SuperantiSpyware full scan every month (recommended every 28 days). It just so happened that the next day I did that full scan with SAS. It found about 170 tracking cookies & a trojan dropper/gen. I removed the lot of them.

I next downloaded MBAM & did a full (2 hour) scan. It came out clean. I don't think that the trojan was a false positive either. I don't surf Russian websites any more!

I think Spybot was probably brilliant for its time. It has gone past its sell-by date in my opinion. I also don't think that it was ever really Vista compatible (what is? LOL).

SUPERAntiSpyware was the first anti-malware I ever downloaded & I have never had a problem with it. I only have the freeware (on-demand scanner) version but I may at some time in the future buy it. I am not sure how it would react with my other real-time anti-malware though. I have SpywareBlaster, Defender & the McAfee Virus Scan suite (special version for British Telecom - Yahoo! customers) operating in real-time.

As a powerful on-demand scanner SAS has to be one of the best on the Net. It is far superior to Spybot in my opinion & easily rivals MBAM. Its only problem as freeware is that it updates every 8 hours & you have to do it manually. It's no real problem though & doesn't take long (a minute or so). Spybot only updated every Wednesday if I remember. No wonder it couldn't detect much!

 

I'm not sure. I think it is a complete log of what's on the computer display like RSIT perhaps. SAS has something like it on its user interface I think but I have never used it.

I am a tad nervous of clicking on things I don't know much about.

 

If you mean real-time, I don't think the freeware version is. The vendor version definitely is. It shows up in my systems tray on start up although I only use the freeware version.

 

That's exactly why I asked.

 

If it shows up in the tray (my freeware version does), then it's resident/real time.