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Right click dropdown menu gives an MS Report Box

Discussion in 'Windows XP' started by ackerberg, 2009/08/24.

  1. 2009/08/24
    ackerberg

    ackerberg Inactive Thread Starter

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    I just noticed that everytime I right click on any icon to open a file it brings up an MS box to report an error to MS. I am running WIN XP Pro SP2 on a laptop. This seems to have just started. I have not loaded any new programs on my laptop but I have been installing all of the MS critical updates.
    How do I fix this problem and get back my right click drop down menu?
     
    ackerberg,
    #1
  2. 2009/08/24
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Not sure on the drop down thing, but you don't have all the security updates if you are still using SP2. SP3 has a lot of them that should be downloaded. Have SP3 on all my PC's and all that I fix and no problems with it. Just my opinion.
    Try deleting your cookies and everything else. Also go to My Computer and right click on it and left click Properties/Advanced tab/Error Reporting and just have, disable error reporting, But notify me when critical errors occur ticked and checked. Reboot and see if it goes away.
     
    Last edited: 2009/08/24
    MrBill,
    #2


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  4. 2009/08/24
    ackerberg

    ackerberg Inactive Thread Starter

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    I think this happened when I received a message to upgrade Javascript and I did it. It has nothing to do with SP3.
     
    ackerberg,
    #3
  5. 2009/08/24
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  6. 2009/08/24
    Arie

    Arie Administrator Administrator Staff

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    Arie,
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  7. 2009/08/24
    surferdude2

    surferdude2 Inactive

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    surferdude2,
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  8. 2009/08/24
    ackerberg

    ackerberg Inactive Thread Starter

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    I used ShellExview and identified that NAV had installed and IEcontextmenu on 8/20. I could not disable this program. I uninstalled NAV and the right mouse context menu worked!!
    I reinstalled NAV and it does not work again, apparently for the same reason.
    This is a NAV problem - for sure!!!!!!!!!!
     
    ackerberg,
    #7
  9. 2009/08/24
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Didn't say it had anything to do with SP3. I stated that you stated that you were up to date on all MS critical updates. SP3 is a critical update and there are updates to it also. That would make you 100% updated with MS critical updates.
     
    MrBill,
    #8
  10. 2009/08/25
    Arie

    Arie Administrator Administrator Staff

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    I've marked this thread as 'Resolved'.

     
    Arie,
    #9
  11. 2009/08/25
    ackerberg

    ackerberg Inactive Thread Starter

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    I'm sorry but this problem has not been resolved. The problem disappears when NAV is uninstalled but it is a real problem with NAV installed. I worked with a NAV Technician for 2.5 hours last night and he could not solve the problem.
     
    ackerberg,
    #10
  12. 2009/08/25
    PeteC

    PeteC SuperGeek Staff

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    Contact BBS Member Michael York by PM - he is Symantec Support.

    Thread marked Unresolved
     
    PeteC,
    #11
  13. 2009/08/25
    ackerberg

    ackerberg Inactive Thread Starter

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    Thank you for the reference. I wish I had known about him sooner.
     
    ackerberg,
    #12
  14. 2009/08/26
    Arie

    Arie Administrator Administrator Staff

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    Well, IMHO the problem is soled. You know what causes it, and it is a problem caused by a 3rd party product.
     
    Arie,
    #13
  15. 2009/08/26
    ackerberg

    ackerberg Inactive Thread Starter

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    OK. you are correct in the 3rd party involvement, but the problem has not been solved and I have not heard from Michael York. I hope he looks into this and I will continue to endure the "no right mouse click ".
     
    ackerberg,
    #14

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