EpsonScan Error message,"Cannot find necessary files..."

Hello,

I'm sure you have heard of this error message before.

I have Windows XP PRO ( Service pack 2 ) MSI Platinum MoBo / Intel Core2 Quad - 2.4 GHz Q6600/3.25DDR RAM/

I don’t see how either Epson software or Microsoft files easily are here one day and gone the next! Especially if I never change a thing on this computer, but I guess there’s a way.

I opened up a driver utility search for drivers, and it showed that I need a (1)USB printing support, and (2) a USB Composite Device. Or am I looking for a Microsoft missing file to get this Epson scan to work properly?

When I first installed my WinXP a year and a half ago, my C-82 Epson printer and my Epson 2400 Photo Scanner worked like a charm. Then, mysteriously, without doing or changing anything, when I clicked on the EPSON SCAN to scan some photos, I saw this error message from EPSON SCAN…â€Epson Scan - Cannot find necessary files. Please re-install the softwareâ€. I contacted Epson Tech support, and they sent me troubleshooting ideas of which nothing worked. They also told me to re-insert my WinXP Pro CD, and reload files, but that never worked too.

Oddly, my 2400 photo scanner works with my old Win XP, on another old, slower computer I have for backup, but unplugging and re-plugging that old computer just to use the scanner is counter-productive and a pain in the butt.

Yesterday, my Epson printer C-82 died. Since that was a dedicated printer only, I decided to opt for a refurbished All-In-One Epson NX300. I bought it @ Fry’s. ($39.99 + $19.99 for a two year replacement warranty) I NEVER have bought refurbs before!

After installing the printer, then the software, everything (copier/printer/fax) works except the scanner, because I am getting the same error message when I want to scan something...â€Epson Scan - Cannot find necessary files. Please re-install the softwareâ€.

*Yes, I disabled my anti-virus software when I reinstalled software from the Install CD.

I uninstalled the (new) printer and all the software associated with it, and tried this three more times with the same bad outcome. These necessary files are not found on my XP CD to get my scanner to work properly.

Does anyone know EXACTLY what files I would need from Microsoft to get this scanner to work? I could reformat my two drives, and re-install the XP again, and ALL my Applications, not to mention having Firefox browser, I would lose all of my hundreds of Favorites/Bookmarks, a huge sacrifice for the sake of using a scanner, I know.

Thank you for any help.

 

Hi, have you installed the Twain Driver, I assume as on both occasions the scanner would not work that your Twain driver is missing. You can download them here:
http://download.cnet.com/Epson-Perfection-2400-Photo-Scanner-Twain-Driver/3000-2118_4-10199004.html

worth a try