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Windows Vista USB wireless mouse causes BSOD

Discussion in 'Legacy Windows' started by PDubs, 2009/08/02.

  1. 2009/08/02
    PDubs

    PDubs Inactive Thread Starter

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    Not sure how to explain this one, but ever since I install/used a Kensington wireless USB mouse with my Edit: Vista, I can no longer go into standby mode without that BSOD. I have pinpointed that specific incident as the root cause since nothing changed with software, service packs, etc. This happens even when I do not have the darned mouse plugged in.

    Is there a way to reset my installed USB drivers? I tried to find it in registry but could not locate the key. Or is there another way to solve this?
     
    PDubs,
    #1
  2. 2009/08/03
    PeteC

    PeteC SuperGeek Staff

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    I guess you intended to post in the XP forum? ....
    Thread moved.

    Details of the error code would be helpful - also look in Event Viewer for anything relevant at the time of the BSOD.

    Set up the computer so that it does not automatically restart on system failure .....

    Control Panel > System > Advanced > Startup and Recovery > Settings ....

    Under System failure uncheck 'Automatically restart' and under Write debugging information select 'Kernel memory dump' from the dropdown list and OK out.

    The computer will now show the BSOD in the event of a System failure giving details of the Stop message and the contents of the memory will be dumped to disk.

    Run the dump data through our Dump Data Collection Tool and post the log here (copy/paste).

    Unfortunately these logs require expert knowledge to analyze and there are currently no members that have the depth of knowledge necessary. Members can only make observations and suggestions as to how you might proceed toward finding the cause .....
    Even when the associated software for the mouse is uninstalled and another mouse used?
    Device Manager > Universal Serial Bus Controllers and uninstall all controllers and root hubs (right click > uninstall/remove). Reboot and Windows will re-detect and re-install. Best to unplug all USB peripherals first.
     
    PeteC,
    #2


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  4. 2009/08/13
    PDubs

    PDubs Inactive Thread Starter

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    Thanks Pete. I mistakenly put XP Pro in my post when it should have been Vista as this actually happens on my Vista system. I've tried to read through the data collected via the dump collection tool before, and it is difficult as you have mentioned. I'll try to redo my USB first and see where that gets me.
     
    PDubs,
    #3
  5. 2009/08/14
    PeteC

    PeteC SuperGeek Staff

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    Moved to Vista forum - post #1 edited.
     
    PeteC,
    #4

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