Missing necessary root certificates/problems connecting to internet

Windows XP - when logging on, two messages flag up telling me a that I may be missing a necessary root certificate. I am also not able to connect to the Internet even thought I am connected to my wireless router. Are these likely to be connected? Every time I try to start up Internet explorer, page says unable to connect. Has it something to do with Zone alarm as tracked the root certificate to one of it's files? Help!! This one beyond me?

 

Hi, Melinazari. Welcome to Windows BBS!

1. Can you recall exactly when was the first time you encountered these issues? If yes, then can you recall exactly what you were doing immediately beforehand?

2. Can you recall any software and/or hardware changes you may have made immediately prior to that time? If yes, then exactly what were they?

3. Please provide us with the EXACT wording of error messages (and corresponding codes) along with window titles for any windows the errors might appear in.

4. Have you tried using System Restore to revert your computer to a stable state it was in prior to the time your issues first occurred?

5. Perhaps you can paste the contents of some events from Event Viewer that correspond to the times you encounter the errors.

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Instructions About How to Access and Use "Event Viewer ":

1. Click Start.
2. Right-click My Computer.
3. Select "Manage" to open the "Computer Management" window.
   (Event Viewer will be displayed under the "System Tools" directory item.)
4. Expand "Event Viewer" and then select "Application ", "Security ", and "System" to view the logs.
5. Look for "error" events that occurred around the time your problem occurred.
   • These events will be displayed as icons with either a white X on red background or a black exclamation point on yellow background.
   • In the security section of Event Viewer, events of possible concern are ones that display a padlock icon instead of a key icon.
6. Double-click on an individual event to open the "Event Properties" window which shows details about the event.
   • You can use the up/down arrow buttons in the "Event Properties" window to move your focus to other events in the list.
   • Use the button below the up/down arrows to copy the details for an event to your clipboard for pasting elsewhere.
   • Click on the "http://go.microsoft.com/fwlink/events.asp" link in the "Event Properties" window to view more information from Microsoft about the event.