Email errors Server 2003

The Problem is Some RDC user accounts will allow Outlook to send and receive others do not.

Users who connect remotely have access to Outlook installed on the server.
New user accounts copied from a known working account do not acquire a working email account. The mail server is off site maintained by a third party. The standard network users have no problems retrieving emails. it is only some of the remote users. The mail server can be pinged and traced(ert)
reported error (0x80042108) : 'Outlook is unable to connect to your incoming (POP3) e-mail server. Using the IP of the server or the DNS name makes no difference. Turning the Antivirus software off makes no difference. OExpress gives The connection to the server has failed. Account: email account, Server: 'mail.clientname.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E. It all fairly rapid no wait for the error. Recreating the profile doesn't work either. Logging in into the webfront end confirms the account details are correct. I suspect it may be a GRP or security issue.. the profiles are set to owner=username. I am going bald mad and insane over this. The firewall is a ICOP but the normal users do not have email problems only some of the RDC users. So what the is fix? what to check next?

 

Cor its a good one then if nobody loves it to try it or buy it. An extra, the administrator account can't do the send and receive either. I have just set up a remote user fresh and it wont send and receive. The plague story continues.....

 

Oh No does this mean, We have to go to, dare I say it Microsoft...... 85 views and no comments.
I also tried logging on locally with a problem account and guess what! no send and receive got a can't find profile error etc etc which make me even more sure about a profile problem, delete the profile and re create it? Any way of comparing a good working profile with a duff one?

 

Thank you for your answer. Tried the netstat -an trick, better if you dump the output to a txt file! you can search through it. I thought we had it cracked until I tried it on a good working profile and 25 and 110 were not there either. After extensive reading and wading through Microblurb whew I/you thought it was 'ere's a message you got anything for me?' The message sub system makes calls to virtual ports, starts and stops calls and checks and subroutines like it going out of fashion. No easy fix there. Hard thinking says it has to be the profile or a corruption within the profile. It as if the email client can't talk won't talk to the application layer in the TCPiP stack? You can't get a telnet connection from the remote desktop connection failed on both ports (remember you can ping it) Q's what does the email client send on and receive on ok 25 and 110 on the mail server....but what is the other end.

Responses to Outlook and OE can't send and receive see below answers in bold!

* You are not connected to the Internet or a network, or your mail server is temporarily unavailable. NO cos alot of people can are using email
* Your account settings are incorrect. No cos I can log on to the webfront end
* Your user profile in Outlook is damaged. No cos if I delete it or create a new one it wont work
* An e-mail item on your POP3 server is damaged. See 2 and other people can do it
* The configuration of your AV software is incorrect. AV is common on the server to all accounts which are also some working
* Outlook Express was removed from the computer or the installation is damaged. Common install of software it work on some not on others
* The configuration of your personal firewall software is incorrect. No cos other people can email

 

Re create the outlook Email profile from scratch. Iam going to try a new user from scratch and see what that does. Oh and the other is of course to try the admin account logged in locally hmmm Ok might be while I away for Two week..... enforced holidays