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Help with DVD/CD Drive, Does not play when i enter discs

Discussion in 'PC Hardware' started by watofit, 2009/07/16.

  1. 2009/07/16
    watofit

    watofit Inactive Thread Starter

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    Hello, I have a LG E500 laptop and it is less than 1 year old. My problem first started when my disc drive wouldn't open. I have fixed this problem now it wont automatically play dvd/cd's. I purchased an online game to play and now it wont install. I have tried regedit and that has not worked

    Please help, it would be greatly appreciated:(
     
    watofit,
    #1
  2. 2009/07/16
    PeteC

    PeteC SuperGeek Staff

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    Welcome to WindowsBBS :)
    If insert a CD/DVD and go to Windows Explorer do you see the contents of the CD/DVD when you double click on the drive?

    Can you run the CD/DVD through Windows Explorer?

    How did you 'fix' the drive opening problem? - seems possible you fouled something else up at the same time.
    I don't see the connection here between the download and the optical drive - did you download a .exe file or an image file .iso? An exe file will run by doubleclicking on it through Windows Explorer - an iso file must be burnt to CD/DVD using the 'burn image' command in your burning software - a straight copy of a .iso file to CD/DCD will not run.

    Post the file extension of the download.

    Please always post your OS - I assume it is Vista?
     
    PeteC,
    #2


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  4. 2009/07/16
    watofit

    watofit Inactive Thread Starter

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    Sorry, i meant it will not install as in the games disc i had purchased would not load, i have not made any downloads for the game. Yeah sorry it is Vista and i fixed the dvd drive by using a paperclip in the whole in the disc drive, could this pose a problem?

    If insert a CD/DVD and go to Windows Explorer do you see the contents of the CD/DVD when you double click on the drive?

    The disc does not come up in my computer as there is no "d:/" in my computer

    Please still help
     
    watofit,
    #3
  5. 2009/07/16
    watofit

    watofit Inactive Thread Starter

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    If insert a CD/DVD and go to Windows Explorer do you see the contents of the CD/DVD when you double click on the drive?

    Where do i double click on the drive
     
    watofit,
    #4
  6. 2009/07/16
    PeteC

    PeteC SuperGeek Staff

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    Normally no as that is the method to be used to manually open the drive tray when it refuses to open. Some manufacturer's even include a tailor made 'paperclip' for this purpose - Asus.

    Has the drive worked OK since using the manual ejection process?- up to now that is.
    The drive is not being recognised by Windows and may have failed. Go to Device Manager and see if it is listed there .....

    Orb/Start button > Control Panel > Device Manager

    Should be listed under DVD/CD-ROM drives - click on the + sign to expand.

    If the drive is not shown it is almost certain that it has failed.
    Still under warranty :)
     
    PeteC,
    #5
  7. 2009/07/16
    watofit

    watofit Inactive Thread Starter

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    Yes the drive has worked however i have not attempted to put in a disc or cd in a while.
    I did what you asked and went to control panel and no, it is not listed.
     
    watofit,
    #6
  8. 2009/07/16
    PeteC

    PeteC SuperGeek Staff

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    So, unfortunately .....
    or something else has failed, maybe the connection to the motherboard. If you open up the case to check you will invalidate the guarantee.

    Seems your only option is to return the laptop under warranty .
     
    PeteC,
    #7

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