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Blue screen, random Freezing tried generating debug log but no joy...

Discussion in 'PC Hardware' started by MagicMuffinMan, 2009/07/12.

  1. 2009/07/12
    MagicMuffinMan

    MagicMuffinMan Inactive Thread Starter

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    Hi guys, my PC has recently started freezing and shutdown after a blue screen flashes and the pc dumps its memory. I reformatted the pc but the problem still persists. I have downloaded your program to generate a log have found mini dumps but cannot find the txt file the is being produced after I generate it, it says "once the dos window has closed the log has been saved as c:debuglog.txt but when I looks its not there.

    Am I doing something wrong ?
     
    MagicMuffinMan,
    #1
  2. 2009/07/13
    PeteC

    PeteC SuperGeek Staff

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    Welcome to WindowsBBS :)

    No - it would seem that an old version with a syntax error in the file save location has reappeared - I'll see to that, apologies :)

    In the Debugwiz window check the Advanced box and edit .....

    c:debuglog.txt to c:\debuglog.txt
     

    Attached Files:

    PeteC,
    #2


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  4. 2009/07/13
    MagicMuffinMan

    MagicMuffinMan Inactive Thread Starter

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    I think this is it now...


    ADDITIONAL_DEBUG_TEXT:

    Use '!findthebuild' command to search for the target build information.

    If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

    MODULE_NAME: dxgkrnl

    FAULTING_MODULE: 81c00000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 46899fd6

    ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

    DISK_HARDWARE_ERROR: There was error with disk hardware

    BUGCHECK_STR: 0x7a_c000009d

    CUSTOMER_CRASH_COUNT: 2

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from 81c1f821 to 81cd8781

    STACK_TEXT:
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8e3087fc 81c1f821 0000007a c045d530 c000009d nt!KeBugCheckEx+0x1e
    8e308860 81c2a88a 8e3088b8 81d12420 00000060 nt!FsRtlFastCheckLockForWrite+0x2e4
    8e308910 81cab005 8baa6e0f 00000000 00000000 nt!KeInsertQueueDpc+0x114a
    8e308988 81c8fbf4 00000008 8baa6e0f 00000000 nt!NtBuildGUID+0x5f61
    8e308a10 8ba6e723 85ee2008 00000101 8e308a4a nt!Kei386EoiHelper+0x271c
    8e308a4c 8ba69658 88714008 85ee2008 99060a48 dxgkrnl!PrepareUnpinnedPathsFromSource+0x235
    8e308adc 8ba5d1a2 88714008 85ee2008 00000000 dxgkrnl!CreateFunctionalVidPnWithEnabledVidPnSource+0x2cb
    8e308c90 97812401 85ee2530 00000000 8e308d58 dxgkrnl!DxgkCddEnable+0x778
    8e308ccc 978134fb ffa4d820 8e308d18 8e308d58 cdd!CreateAndEnableDevice+0x163
    8e308d7c 81e2553c ffa4d820 8e303680 00000000 cdd!PresentWorkerThread+0x45d
    8e308dc0 81c915fe 9781309e ffa4d820 00000000 nt!PsResumeProcess+0x850c
    00000000 00000000 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x70e


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    dxgkrnl!PrepareUnpinnedPathsFromSource+235
    8ba6e723 8bf8 mov edi,eax

    SYMBOL_STACK_INDEX: 5

    SYMBOL_NAME: dxgkrnl!PrepareUnpinnedPathsFromSource+235

    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: dxgkrnl.sys

    BUCKET_ID: WRONG_SYMBOLS

    Followup: MachineOwner
    ---------

    eax=87a2813c ebx=c000009d ecx=00000a52 edx=81d2943c esi=87a28120 edi=49509860
    eip=81cd8781 esp=8e3087e0 ebp=8e3087fc iopl=0 nv up ei ng nz na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000286
    nt!KeBugCheckEx+0x1e:
    81cd8781 8be5 mov esp,ebp
    ChildEBP RetAddr Args to Child
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8e3087fc 81c1f821 0000007a c045d530 c000009d nt!KeBugCheckEx+0x1e
    8e308860 81c2a88a 8e3088b8 81d12420 00000060 nt!FsRtlFastCheckLockForWrite+0x2e4
    8e308910 81cab005 8baa6e0f 00000000 00000000 nt!KeInsertQueueDpc+0x114a
    8e308988 81c8fbf4 00000008 8baa6e0f 00000000 nt!NtBuildGUID+0x5f61
    8e308a10 8ba6e723 85ee2008 00000101 8e308a4a nt!Kei386EoiHelper+0x271c
    8e308a4c 8ba69658 88714008 85ee2008 99060a48 dxgkrnl!PrepareUnpinnedPathsFromSource+0x235 (FPO: [12,7,4])
    8e308adc 8ba5d1a2 88714008 85ee2008 00000000 dxgkrnl!CreateFunctionalVidPnWithEnabledVidPnSource+0x2cb (FPO: [9,19,0])
    8e308c90 97812401 85ee2530 00000000 8e308d58 dxgkrnl!DxgkCddEnable+0x778 (FPO: [9,95,4])
    8e308ccc 978134fb ffa4d820 8e308d18 8e308d58 cdd!CreateAndEnableDevice+0x163 (FPO: [3,1,4])
    8e308d7c 81e2553c ffa4d820 8e303680 00000000 cdd!PresentWorkerThread+0x45d (FPO: [1,36,4])
    8e308dc0 81c915fe 9781309e ffa4d820 00000000 nt!PsResumeProcess+0x850c
    00000000 00000000 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x70e
    start end module name
    80404000 8040d000 WMILIB WMILIB.SYS Thu Nov 02 08:54:53 2006 (4549B25D)
    8040d000 8041a000 WDFLDR WDFLDR.SYS Thu Dec 06 02:21:19 2007 (47575C9F)
    8041a000 80455000 CLFS CLFS.SYS Thu Dec 06 01:55:42 2007 (4757569E)
    80455000 8045d000 BOOTVID BOOTVID.dll Thu Nov 02 09:39:29 2006 (4549BCD1)
    8045d000 80466000 PSHED PSHED.dll Thu Nov 02 09:42:51 2006 (4549BD9B)
    80466000 804c6000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Apr 24 04:40:05 2007 (462D7C15)
    804c6000 804ce000 kdcom kdcom.dll Thu Nov 02 09:42:20 2006 (4549BD7C)
    80603000 8060d000 msahci msahci.sys Sat Jan 19 02:28:21 2008 (47916045)
    8060d000 80615000 atapi atapi.sys Sat Jan 19 02:28:18 2008 (47916042)
    80615000 80625000 mountmgr mountmgr.sys Thu Nov 02 08:51:06 2006 (4549B17A)
    80625000 80634000 volmgr volmgr.sys Thu Nov 02 08:51:44 2006 (4549B1A0)
    80634000 80659000 pci pci.sys Thu Nov 02 08:35:13 2006 (4549ADC1)
    80659000 80661000 msisadrv msisadrv.sys Thu Nov 02 08:35:08 2006 (4549ADBC)
    80661000 806a4000 acpi acpi.sys Fri Aug 31 01:57:46 2007 (46D7678A)
    806a4000 8071f000 Wdf01000 Wdf01000.sys Thu Dec 06 02:21:28 2007 (47575CA8)
    8071f000 80800000 CI CI.dll Tue Feb 19 04:59:14 2008 (47BA6222)
    81c00000 81fa1000 nt ntkrpamp.exe Tue Mar 03 01:50:14 2009 (49AC8CD6)
    81fa1000 81fd5000 hal halmacpi.dll Thu Nov 02 08:30:18 2006 (4549AC9A)
    87600000 87611000 uagp35 uagp35.sys Thu Nov 02 08:35:07 2006 (4549ADBB)
    87611000 8763c000 msrpc msrpc.sys Thu Nov 02 08:50:16 2006 (4549B148)
    8763c000 87740000 ndis ndis.sys Thu Nov 02 08:57:33 2006 (4549B2FD)
    87740000 87748de0 PxHelp20 PxHelp20.sys Wed Jun 20 23:26:00 2007 (4679A978)
    87749000 87759000 fileinfo fileinfo.sys Thu Nov 02 08:36:47 2006 (4549AE1F)
    87759000 8778a000 fltmgr fltmgr.sys Thu Nov 02 08:30:58 2006 (4549ACC2)
    8778a000 87798000 PCIIDEX PCIIDEX.SYS Sat Jan 19 02:28:18 2008 (47916042)
    87798000 877b6000 ataport ataport.SYS Sat Jan 19 02:28:19 2008 (47916043)
    877b6000 87800000 volmgrx volmgrx.sys Thu Nov 02 08:51:54 2006 (4549B1AA)
    87808000 87817000 partmgr partmgr.sys Thu Nov 02 08:51:47 2006 (4549B1A3)
    87817000 8781f000 spldr spldr.sys Wed Oct 25 23:40:44 2006 (453FE7EC)
    8781f000 87855000 volsnap volsnap.sys Fri Oct 26 03:04:17 2007 (47214B21)
    87855000 878bf000 ksecdd ksecdd.sys Thu Nov 02 08:43:45 2006 (4549AFC1)
    878bf000 879c7000 Ntfs Ntfs.sys Sun Dec 16 09:31:37 2007 (4764F079)
    879c7000 87a00000 NETIO NETIO.SYS Mon Jan 14 03:17:13 2008 (478AD439)
    87b91000 87b9a000 crcdisk crcdisk.sys Thu Nov 02 08:52:27 2006 (4549B1CB)
    87b9a000 87bbb000 CLASSPNP CLASSPNP.SYS Thu Nov 02 08:51:34 2006 (4549B196)
    87bbb000 87bcc000 disk disk.sys Thu Nov 02 08:51:40 2006 (4549B19C)
    87bcc000 87bf1000 ecache ecache.sys Thu Nov 02 08:52:42 2006 (4549B1DA)
    87bf1000 87c00000 mup mup.sys Thu Nov 02 08:31:04 2006 (4549ACC8)
    88484000 88494000 HIDCLASS HIDCLASS.SYS Thu Nov 02 08:55:00 2006 (4549B264)
    884b4000 884c4000 NDProxy NDProxy.SYS Wed Jul 04 02:28:13 2007 (468AF7AD)
    88504000 88513280 ohci1394 ohci1394.sys Thu Nov 02 08:55:16 2006 (4549B274)
    88514000 88524000 lltdio lltdio.sys Thu Nov 02 08:56:48 2006 (4549B2D0)
    885e8000 885f7000 raspppoe raspppoe.sys Thu Nov 02 08:58:12 2006 (4549B324)
    88814000 8881d000 tunmp tunmp.sys Thu Jun 07 03:56:53 2007 (466773F5)
    8882f000 88838000 Fs_Rec Fs_Rec.SYS Tue Apr 17 02:26:39 2007 (4624224F)
    88841000 8884a000 rasacd rasacd.sys Thu Nov 02 08:58:13 2006 (4549B325)
    88880000 88889000 hidusb hidusb.sys Thu Nov 02 08:55:01 2006 (4549B265)
    88889000 88892000 kbdhid kbdhid.sys Thu Dec 06 02:18:26 2007 (47575BF2)
    888f0000 888fe000 intelppm intelppm.sys Thu Nov 02 08:30:18 2006 (4549AC9A)
    888fe000 88906000 RDPCDD RDPCDD.sys Thu Nov 02 09:02:01 2006 (4549B409)
    88906000 8890e000 rdpencdd rdpencdd.sys Thu Nov 02 09:02:01 2006 (4549B409)
    88966000 8896e000 mouhid mouhid.sys Thu Dec 06 02:18:25 2007 (47575BF1)
    889a2000 889a3700 USBD USBD.SYS Thu Nov 02 08:55:00 2006 (4549B264)
    889b4000 889b5380 swenum swenum.sys Thu Nov 02 08:51:15 2006 (4549B183)
    889b6000 889b7600 IntelDH IntelDH.sys Tue May 15 19:04:52 2007 (4649F644)
    889b8000 889b9500 nmsunidr nmsunidr.sys Sun Feb 18 18:31:02 2007 (45D89B66)
    8b600000 8b60b000 usbuhci usbuhci.sys Thu Nov 02 08:55:04 2006 (4549B268)
    8b60b000 8b646000 e1e6032 e1e6032.sys Tue Jun 19 19:31:39 2007 (4678210B)
    8b646000 8b653000 watchdog watchdog.sys Thu Nov 02 08:37:44 2006 (4549AE58)
    8b653000 8b661000 usbehci usbehci.sys Thu Nov 02 08:55:04 2006 (4549B268)
    8b661000 8b66e080 1394BUS 1394BUS.SYS Thu Nov 02 08:55:12 2006 (4549B270)
    8b66f000 8b67d000 Npfs Npfs.SYS Thu Nov 02 08:30:57 2006 (4549ACC1)
    8b67d000 8b68b000 netbios netbios.sys Thu Nov 02 08:57:26 2006 (4549B2F6)
    8b6ba000 8b6e4000 ks ks.sys Thu Nov 02 08:51:18 2006 (4549B186)
    8b6e4000 8b6f6000 HDAudBus HDAudBus.sys Sat Mar 24 18:54:34 2007 (460573EA)
    8b6f6000 8b733000 USBPORT USBPORT.SYS Thu Nov 02 08:55:09 2006 (4549B26D)
    8b733000 8b73e000 tunnel tunnel.sys Thu Jun 07 03:57:03 2007 (466773FF)
     
    MagicMuffinMan,
    #3
  5. 2009/07/13
    PeteC

    PeteC SuperGeek Staff

    Joined:
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    Please be aware ....
    The dump log seems to be incomplete, but this is the important part ....
    0xC000009D, or STATUS_DEVICE_NOT_CONNECTED, indicates defective or loose cabling, termination, or the controller not seeing the hard disk.

    Your first step is to check the cable connections and if no fault found check the cable itself by substitution.

    If the problem remains unresolved it would be worthwhile reloading/updating the chipset drivers for the mobo and while you are at it check out the hard drive with the manufacturer's disk diagnostics (if the drive is a Toshiba you are out of luck here) ....

    Disk Diagnostic Software ....

    ExcelStore

    Hitachi/IBM

    Samsung

    Seagate, Maxtor, Quantum

    Western Digital

    Bottom line, if none of the above work - your mobo may have a flaky controller.
     
    PeteC,
    #4

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