Windows Vista Vista automatically updated, now it won't load up!?!

Hi there, my name is Sam. I hope someone out there can please give me some help

I am running Windows Vista 64bit edition on an Asus P5Q Deluxe motherboard, Intel Q9540 2.66gz Quadcore processor with 4gb RAM. (Please let me know if any more info is required)
My system has been running fine for the last year and just last night (27th June 2009) windows told me there were 3 updates that should be installed.
I only noticed one of the update names which was Internet Explorer 8, the other 2 were security updates or something - really not sure though. The total of the downloaded updates was around 280mb.

Anyway... So I started installing the updates and walked away. When I came back there was a Terms & Agreement box for Internet Explorer 8 which I agreed to. Once that finished it came back to my desktop and said "windows needs to restart to configure the updates, please restart now. "

I was heading out for the night so I decided to just switch it off rather then restarting it. When I switched it back on this morning it gets to the part where the loading bar at the bottom of the screen for Vista appears, that moves for a little bit, but then instead of loading Vista, the computer switches itself off then restarts again.

This time it comes up with the "Windows was closed incorrectly please select an option - Safe mode, Safe mode with network, Last know good configuration or start windows normally. "
I selected "start normally" to see if it would just fix itself but done the same thing again. I went through each option including the safe mode and last known good configuration and after loading the files for the option it switched itself off and done the same thing again.

So.. I figure maybe I need to repair windows. I insert the original Vista that is installed on my system into the DVD drive, restart and hit a button when it says "hit any button to boot from DVD ". It has a blank screen for a few seconds then comes up with "Problem has been detected and windows has shutdown to prevent damage to your computer...." and the technical code - "***STOP: 0x0000C1F5 (0X0000000000000009,0X0000000000000001, 0XFFFFFA80D4203000,0X0000000000000000) "

I have also pushed F8 on start up and gone through the option listed there but unfortunately it does the same thing. When I select the "do not restart on error" option (something like that) so it would show me the error code. It came up with the "Problem has been detected and windows has been shut down to prevent damage to your computer. Please follow these steps ...." Then in the technical information section listed this code:
"***STOP: 0x0000C1F5 (0X0000000000000009,0X0000000000000001, 0XFFFFFA800610D000,0X0000000000000000) "

Failing the only options for recovery I am sure about I had a little hunt around BIOS but couldn't find anything that could help me. Except this ASUS Express Gate which is allowing me to access the internet via the motherboard (just a feature of my motherboard)

If anyone has encountered this problem and knows how to fix it or if anyone has any other ideas I can try it would be greatly appreciated. I am at a total loss of what else to do.

I hope to hear from you soon

Kind Regards
Sam

 

Hi Sam, welcome to WindowsBBS

MS have a knowledgebase article about this, have you tried their solution?

 

Wildfire

Thanks for replying so quickly!

No I haven't tried that, I had a bit of a look around on Microsoft and couldn't find anything that related.

I will try that and see what happens... will post results.

Thankyou
Sam

 

No problem, I just happened to be browsing when you posted.

Please do, your experience with this issue may help others.

One question though, how did you shut down the system?

The reason I ask is even now many people just switch off rather than shut down. This is never a good thing and during an update is probably more of an issue. For what it's worth if I don't have the time to do a full restart in those situations I usually allow the computer to restart to POST (Power on self test) then pull the plug.

 

Wildfire -
I checked on the Microsoft knowledgebase page and found a Hotfix for the error code I listed. I have downloaded that but I am unable to execute the hotfix as I cannot get to a Command Prompt screen or anything that will allow me to open the file

I guess I will need to get another computer so I can create a boot disk or install a old hard drive with XP into my computer so I can maybe gain access to some functionality.

If you have any tips or other ideas please let me know Will continue to post results.

Kind Regards
Sam

 

Sorry Sam,

I was only going by the link I supplied you with, I don't use Vista but perhaps someone else will assist. In the meantime can you post the link for your hotfix?

NOTE: As a relatively new member your posts with links may be delayed until they're moderated but the post will appear eventually.

 

The link for the hotfix is as follows:
http://support.microsoft.com/kb/946084
The article is called Stop error message when you start a Windows Vista-based computer: "0x0000C1F5 "

Unfortunately this means you need a working copy of Vista so that you can install the hotfix - which mine is not - So that leaves me with reinstalling Vista to another folder - which I also can't do because the Vista DVD shuts down also!! - I guess that means I need to reformat and start all over again.

First I need to find a way to access the files so I can back up some of the more important information that I am unwilling to part with.

Will let you know how I go!

Sam

 

Some suggestions here
http://support.gateway.com/s/Checklists/BPC/ck20070928123.shtml

Pull out and reseat the drive connectors and RAM.

Edit: http://www.robertgapfrost.com/blog7.php/2009/06/28/what-to-do-when-vista-gives-a-blue-scree