check disk for consistency and chkdsk problems

I had just switched on my laptop and opened up some internet pages. Avast was doing the daily updates when the whole thing froze up. I couldn't click on anything or even do ctrl-alt-delete. All I could do was press the on button to turn it off then back on. When it started up I got a message about a zlclient.exe corrupt file.
C: \Windows\system32\zonelabs\lib\oem_1460.zip.dll corrupt and unreadable run chkdsk utility.

Should I remove and reinstall zonealarm or do I need to run the chkdsk utility first? I tried to run chkdsk in readonly mode. (typed cmd thenchkdsk)
It said warning F parameter not specified. chkdsk is verifying files(stage 1 of 3)
file verification completed.
deleting orphan file record segment 39800, 39801, 39802, 39803.
errors found. CHKDSK cannot continue in read-only mode.

When I tried restarting laptop it says needs to check for consistency then says disk checking has been cancelled before it starts to run. I have clicked nothing to stop it.

How can I restart the laptop and get it to run the chkdsk for consistency? As you might know I am not very good with all the techie side of things. I am using xp.

 

I am just backing up a 2nd time all documents before trying it. Can you back up programs too or will they be on the recovery disk? I will then check safe mode. That sounds very bad news would I be best to ring the computer shop to look at it incase I do more harm?

 

Thank you very much pete. Will I do that in safe mode or just as normal? I tried that and the blue chkdsk screen came up said it would start to check disk then said disk checking has been cancelled. Could it be in the startup menu that it has been stopped from running? When a friend was setting up the wireless router I got him to stop some programs from running at startup could chkdsk be one of them?

 

I uninstalled zone alarm then restarted twice and both times chkdsk wouldn't work. When chkdsk runs this comes up.
checking file system on C:. The type of file system is NTFS. one of your disks needs to be checked for consistency. You may cancel the disk check but it is strongly reccommended you continue.
Disk checking has been cancelled.
Windows has finished checking the disk.

I have installed the latest zone alarm to be able to go online but it still says about the zone labs file being corrupted.

Will the chkdsk run from the disk if it keeps cancelling itself this way?
Do you still think my hard drive is failing or can it be saved?

 

I have to go out soon so will have to leave it till tomorrow. Thank you very much for your help. I have the operating system disk. It is the reinstallation cd windows xp professional service pack 2. I also have the dell drivers and utilities disk. Is that the right one? I have always been scared to use that disk as I don't want to wipe all off.

Disk 0 is seagate model ST9120822AS

 

thanks alot. Yes I have a dell vostro. the disk says operating system already installed on your computer. It says reinstallation cd. Will I try to run the dskchk from the disk before testing the drive? If I put that cd in it won't overide what I already have will it?

 

ok ready to try again do i use the operating system reinstallation cd or the drivers and utilities one please?

 

Thank you very much. ok I am just burning the cd now.

If errors are found and it asks to fix them will I cancel that and post results here? I have all backed up so loss of data is not a problem. How do I get it to run the graphical version the text version looks complicated.
Once I have booted the scan from the cd when i remove the cd and reboot as normal will it start up properly my os won't be gone will it?

I booted up with the cd in and it just booted into windows. Under troubleshooting it says the "boot sequence" may be set to boot to the hard disc drive first.
To change the boot sequence to boot from the CD drive first you must enter the "Setup" or "CMOS Setup" of your computer. Methods for entering the Setup or CMOS Setup vary depending on your computer's make and model, but most methods consist of pressing a key or key sequence during the initial power on boot sequence.

Would i need to be in the safe mode to do that?

 

ok I ran (finally I hear you say!!) SeaTools for DOS short test passed, completed without error
Then I ran the long test 2 errors were detected block no 156244351 and 156244352.
I wanted to ask you before fixing them incase that did any harm. Will I run again and fix them or not? Do you know what those mean? Sorry it took so long to get that far.

 

right errors fixed. Then it restarted and still got the screen with chkdsk cancelling.
Is that repair installation actually reloading xp on again? Do you think my hard drive is ok now and that it is xp that is having the problem?
Yes I have ie7.
When using that disc will it tell me what to do or could I wipe off everyting and not know what to do next? What worries me is if I try it and get stuck I won't have internet access to ask for help. Will my data still be there after doing that? Dell has a a diagnostic on the boot menu would that just be like seatools or should I try running it?

I typed in at cmd chkntfs c: as I saw on another posting on here. It said C: is dirty. You may use the /C option to schedule chkdsk for this drive.

 

bad news yet again.
Disc says xp professional service pack 2.

system says xp prof version 2002 service pack 3

on add/remove programs it is windows xp service pack 3

grrrrrrrr. I think it is my fault for not doing windows updates for a while. I always had them automatic til ie8 came out and I didn't want it to upgrade to it automatically. There is a root certificate update there I haven't added yet.