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pc not starting properly

Discussion in 'Windows XP' started by bombagirl, 2009/06/21.

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  1. 2009/06/21
    bombagirl

    bombagirl Inactive Thread Starter

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    some days ago we had eloectricity cut offs, don't have a UPS.....now pc is not starting properly....running scan disks, and when set to safe mode not starting either

    tried repairing using windows cd but to no avail as it keeps restarting set up

    what is happening?
     
    bombagirl,
    #1
  2. 2009/06/21
    PeteC

    PeteC SuperGeek Staff

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    Arie posted about the power cuts too. I suspect your hard drive was reading/writing when the power dropped out and the heads may have collided with the platters.

    Check out the drive with the manufacturer's diagnostic software.....

    Disk Diagnostic Software ....

    ExcelStore

    Hitachi/IBM

    Samsung

    Seagate, Maxtor, Quantum

    Western Digital

    Was the computer still switched on when the power was restored?
     
    PeteC,
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  4. 2009/06/21
    bombagirl

    bombagirl Inactive Thread Starter

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    no it wasn't still on as I switched it off immediately and waited for electricity to be back before swtiching it on, this happened 2 times

    am replying from my laptop as it cannot be restarted so how am I supposed to check my drive please?
     
    bombagirl,
    #3
  5. 2009/06/21
    PeteC

    PeteC SuperGeek Staff

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    Most disk diagnostic software can be run from a bootable CD - see the appropriate site for details or post the drive make here.

    You will need to check that the boot order set in BIOS is CD-ROM > Floppy, if fitted > Hard Drive.
     
    PeteC,
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  6. 2009/06/21
    bombagirl

    bombagirl Inactive Thread Starter

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    and how do I do this?
     
    bombagirl,
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  7. 2009/06/21
    PeteC

    PeteC SuperGeek Staff

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    When the computer starts to boot you should see the POST screen (Power On Self Test) - white text on a black ground. There is generally a line at the bottom of the screen to Press xx to enter Setup - that is the BIOS. XX may be Del or F1, possibly something else.
     
    PeteC,
    #6
  8. 2009/06/21
    bombagirl

    bombagirl Inactive Thread Starter

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    ok is saving the exe file onto a pendrive ok? how do I run from it then?
     
    bombagirl,
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  9. 2009/06/21
    PeteC

    PeteC SuperGeek Staff

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    It woukd be helpful if you would post the make of the drive and the file you have downloaded - I will then be better placed to guide you further.
     
    PeteC,
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  10. 2009/06/21
    bombagirl

    bombagirl Inactive Thread Starter

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    didn't download any file....i think it's asus am not sure sorry the drivers are asus for sure
     
    bombagirl,
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  11. 2009/06/21
    PeteC

    PeteC SuperGeek Staff

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    Asus do not make hard drives - what.exe file are you referring to?

    To run disk diagnostics from the manufacturer of the drive you must first determine the manufacturer - as the computer will not boot you will need to physically look at the drive.

    Alternatively if you post the make/model of the computer I may be able to find out from the manufacturer's web site.

    BTW - I will not be logged on between 8 pm and 11 pm BST.
     
    PeteC,
    #10
  12. 2009/06/21
    bombagirl

    bombagirl Inactive Thread Starter

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    ok will check and get back to you as soon as I can, 10ks for the help
     
    bombagirl,
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  13. 2009/06/22
    bombagirl

    bombagirl Inactive Thread Starter

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    ok my hard disk is western digital
     
    bombagirl,
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  14. 2009/06/22
    PeteC

    PeteC SuperGeek Staff

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    You require ....

    Data Lifeguard Diagnostic for DOS (CD)

    Although there are instructions on the page a little clarification ....

    You do not burn the .iso file - an image file, direct to CD. To burn an ISO image to CD you select in your burning software 'Burn Image' - in Nero (7) this is under Recorder > Burn Image or under SmartStart - Backup > Burn Image to Disc. Other burning software should have similar options. This produces a bootable CD - see line 5. on the page above for further details.
     
    PeteC,
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  15. 2009/06/22
    bombagirl

    bombagirl Inactive Thread Starter

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    ran quick test and it came:

    test completed with read element failure
    error/status code:0007

    what to do next?
     
    bombagirl,
    #14
  16. 2009/06/22
    PeteC

    PeteC SuperGeek Staff

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    Sorry to say that indicates that the drive is defective, see .....

    Diagnostic Error Codes

    Scroll to the last but one line of the first table.
     
    PeteC,
    #15
  17. 2009/06/22
    bombagirl

    bombagirl Inactive Thread Starter

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    how do I save all my data then?
     
    bombagirl,
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  18. 2009/06/22
    PeteC

    PeteC SuperGeek Staff

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    Oh dear - that implies that you do not maintain a current backup of important data :(

    All is not lost - when you have a new hard drive installed install the old drive as a slave. The odds are that it will be recognised and you will be able to copy all or most of your data across to the new drive. I do hope so :)
     
    PeteC,
    #17
  19. 2009/06/22
    bombagirl

    bombagirl Inactive Thread Starter

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    why do you think it got defective?

    did an extended test and it told me repaired code 0223 it is still unbootable, why is that?
     
    bombagirl,
    #18
  20. 2009/06/22
    PeteC

    PeteC SuperGeek Staff

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    A sudden power out when the computer is running can cause damage if, as I posted earlier - the drive was writing/reading at the time of the power outage. If that is not the cause important to bear in mind that a drive can fail in days, weeks, months or years - hence the need for a current backup.

    Code 0223 reads ....
    Generally speaking if a disk has been repaired this implies that the bad areas or sectors have been marked as such and will not be used in future - it does not imply that the data in those sectors has been recovered.

    As you have nothing to lose I would boot to the Recovery Console and run the commands fixmbr and fixboot

    If this fails to resolve the problem I would again attempt a repair of XP.
     
    PeteC,
    #19
  21. 2009/06/22
    bombagirl

    bombagirl Inactive Thread Starter

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    but I aslready tried repair using windows XP and after it started setup, was it normal? my pc is partitioned in 2 the D: is always scanning whilst booting :(
     
    bombagirl,
    #20
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