Toshiba Notebook riddled with problems

Hello,
I have sent my Toshib a laptop to be serviced 4 times and it was only purchased in November.
The problems stated with them having to replace the mointer screen , a optical drive, a usb plug in right off the back of purchase.
Then it had to be sent back in because the techs did not load the windows back in properly, them I had to send it right back in because they did not instal the drivers to operate it. The the BIOS had to be redone.
Now that I have it back I am having a hard time installing any programs because take for example microsoft office which is essential to my using everyday. Will install but with problems so when you pull it up it wil sometimes "Ghost out" and you cannot use the program. The other issue is that in any place for me to type email, online address bar ANY place you would insert numbers letters or symbols my computer will type the letters c or b at random, singly or in a combination of variations. What compounds the problem is that microsoft cannot verify I have the original Vista software!
I have Norton and it never finds anything upon scanning the laptop.c I have even gone to the online scanners and they do not finds anything!
Also how do you make a compnay take back such a defective laptop when all they want to do is keep fixing it?

 

I assume you are returning it to the place where you purchased it. If that is so, ask to see the manager.... Either they don't know how to fix it, or you have a lemon. Secondly try dealing directly with Toshiba on the internet. I have a Toshiba A215-4697 laptop that I have had for near 2 years, and have had no problems at all. I beleive they carry a 1 year warranty. I would find my warranty paperwork and, again assuming it is under warranty, demand it be repaired or replaced, preferably replaced!

 

And if you don't hear what you wanna hear (remember your the customer) from the manager go over his head.

Be firm but don't be rude. I've had my Toshiba for around 3-1/2 years, it works well.

 

Ski 52,
Thanks for your reply and yes I have been sending my laptop directly to Toshiba after calling in to them. They send me a box and I ship it to their deopt to be fixed.
My first Toshiba laptop is almost 4 years old and works perfectly fine after all this time just not this new one .

 

Ranger SVO,
I bought my Toshiba Radio Shack and after 14 days they said they would not exchange it only fix it themselves or contact Toshiba to get it fixed. I did buy the extened 2 year warrenty I think I have spent more time without my laptop being off fixed then actually having it runniing in my possession!

 

Read your warranty. If it is repair or replace - I would hold someone to it. Whoever issued the warranty should be held responsible.
It's hard to fathom a company like Toshiba doing less than acceptable repairs, especially on an all but new machine.
I would consider contacting Toshiba Corporate Headquarters. You have a 7 month old machine that has been repaired, unacceptably, 4 times. I would mandate the machine be replaced.
I'm headstrong like that. I'll pay a lawyer 1000 to get 100 back! I refuse to be taken advantage of, and treated as 'the little guy'.

 

We have gotten so used to bad customer service that its become the norm. We tend to accept it as normal. We need to be more assertive and demand better service, after all, we are the customer. They (retailers) need to sell, we don't have to buy.

I recently bought a new car radio in December. And it had a defect. It was replaced and guess what, the replacement had the same defect. After numerous calls to Alpine Tech Support, I was getting nowhere. I wrote Alpine USA a letter (not an E-Mail) and within a few days I got a call from them. They agreed to replace my 2008 model radio with a new 2009 model at no charge to me.

The point is that I'm the customer and I was not happy with this unit, it did not work like the directions said it should work. I was never rude, mean or derogatory but I was persistant and firm.

Bad customer service is the norm because we accept it as normal, but we don't have to.

In fairness I need to add something, in the end Alpine got it right and I will continue to purchase their products

 

Hi Broni, my one experience with Toshiba Customer Support was actually good. The screen went out on my Laptop about 8 or 9 months after I bought it. I sent it to them as instructed and got it back in a reasonable amount of time. So my one experience was good

 

Raanger SVO and Broni,
Thank you for the response. My first Toshiba a purchased several years ago worked like a dream never had a problem unless it was a software issue. but this new one bought in November has been a nightmare! Toshiba has been good to fix all issuse promptly just that they do not want to replace the computer simply fix this one over and over.
I am going to have to go to the top apparently to get this thing replaced.
Thank you for helping me!
And Broni I love your name!
Camelangel