Lost "Help &Support"

Just before I installed the WIndowsXP service pack 1, I had downloaded from the Windows Update site an upgrade to the "Help and SUpport" in WIndowXp , but did NOT reboot right away.
Then I installed the Service Pack 1 for Windows XP Home and after I had rebooted , I found that I could NOT access the "Help and Support" anymore.
I went to my Dell CD and reinstalled it but it still does NOT come on when I clik on it .
Is there any way, short of formatting my whole computer , to get it to work again? Dell is telling me that I have to reformat the computer to get it back and I dont want to do that again..Have had 2 bad experiences when they helped me to do that twice already and I have only had this computer since June of this year!!
Thanks for any help you can give me
Linda

 

 
If you are using a registry cleaner, stop using it. These things are unneeded and cause more harm than good.

Download and run this script to get your Help back:

http://tinyurl.com/1apd

 

Hi, thanks for responding .First , I do NOT use a Registry Editor and second.. Do not know HOW to "Run" this on my computer . Clicked on the link you posted and don't know HOW to download this into my computer and also do not know What part of it to use...
Linda

 

It's just an ordinary download. Try right-clicking the link and "Save Target As... ".
When the dialog asks where to save it, choose your desktop.
Then just click on it to run it.

 

vbs script

Linda it's just a VBS extention so save to desktop & double click it from there to install.
Abraxas good call, it works just fine

 

So, Rancher , did you have the same problem or something?

 

Lost "Help and Support "

Abraxas,
WOW!!! THANK YOU!!! It's BACK !
I just got 2 more Emails from Dell techs that said I
Must clean out my computer and reinstall .
You are TERRIFIC ! lol
PS. I knew I should have come here FIRST!
Linda
(Wish you worked for Dell or at least when I had those earlier problems, You were the one to help me ....)
Thanks to Rancher too

 

 
That's great, Linda!

I've rarely had very good luck with tech support, though I've had excellent experiences with them, too.
Sometimes, I would certainly prefer an honest "I don't know" from them, rather than an answer they made up just for the sake of an answer.

Glad it worked.

 

lost help etc

Heck no Abraxas I do trouble shooting on computers & ALWAYS lookin' for fast simple solutions! Thanks from me to you

 

 
Well, that script only replaces the reg keys that are mentioned in the MS KB articles, but the easy way.

Hope you find it useful. Though Linda didn't use a reg cleaner, that is the usual cause of this problem.

 

fast & simple

ten-4