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Remote Desktop has stopped working

Discussion in 'Networking (Hardware & Software)' started by John Kirk, 2009/04/07.

  1. 2009/04/07
    John Kirk

    John Kirk Inactive Thread Starter

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    Thanks in advance for your help.
    We have a small hardwired LAN network with four similar Dell PCs running XP Pro SP3 and a server running Windows SBS server 2003. Remote desktop worked with all PCs and server but suddenly stopped on one PC.
    When I try to connect remotely from home, or even from another PC on the same domain I get no error message, just a quick flicker and back to the initial dialogue box.
    The 2Wire router configuration hasn't been changed and the port settings appear to be all correct.
    There was a Windows update which appeared to switch on the Windows firewall, but switching off makes no difference.
    Remote Destktop and Remote Assistance are both ticked in PC properties and my username has access as part of the domain administrators.

    I've rebooted PCs and Router and tried un-ticking and re-ticking the right boxes, but no progress. Help!
    Thanks again
     
  2. 2009/04/07
    Arie

    Arie Administrator Administrator Staff

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    You could try running the following command on the XP machine:

    regsvr32 remotepg.dll

    to re register Remote Desktop.


    Do you get an error message when you run telnet <IP address> 3389 from a command prompt?

    The <IP address> should be the address of the computer you try to connect to, and you should run the command on the computer where you are trying to initiate the RD connection from.
     
    Arie,
    #2

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  4. 2009/04/09
    John Kirk

    John Kirk Inactive Thread Starter

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    Many thanks for your reply.

    Re-registered RD successfully, but same problem.

    No error message when running telnet from a remote computer.

    I suppose re-installing Windows may be the answer, but I'd rather avoid that if possible?

    Thanks again.
     
  5. 2009/04/09
    Arie

    Arie Administrator Administrator Staff

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    I'd suggest trying some 3rd party remote software instead.
     
    Arie,
    #4
  6. 2009/04/09
    John Kirk

    John Kirk Inactive Thread Starter

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    I suppose system restore might be an option to try?
     
  7. 2009/04/09
    Arie

    Arie Administrator Administrator Staff

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    Yea, you could try that.
     
    Arie,
    #6
  8. 2009/04/10
    John Kirk

    John Kirk Inactive Thread Starter

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    And then I find that System Restore looks as though it switched on, but actually needs activating!

    Just done a full rebuild - problem solved.

    Thanks for your help.
    :)
     

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