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BattleField 2142 Reboots PC

Discussion in 'Other PC Software' started by Geri, 2009/04/05.

  1. 2009/04/05
    Geri Lifetime Subscription

    Geri Inactive Alumni Thread Starter

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    Hi
    Any one play this game?

    I'm having a problem playing the game, After a short time it reboots my machine.
    EA support so far is no help.

    At first it would happen right after joining the game, I dropped the resolution in the game to 800X600 60Hz and that helped some, could stat playing the game for a while then it would reboot again.

    Windows says it's a stop error.

    I have the latest drivers and installed the BF patch 1.50.

    Thanks
    Geri
     
    Geri,
    #1
  2. 2009/04/05
    Admin.

    Admin. Administrator Administrator Staff

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    Usually it is either heat or memory problems that would cause this.

    Also, run the dump file through our tool, that might give you a clue.
     

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  4. 2009/04/05
    Geri Lifetime Subscription

    Geri Inactive Alumni Thread Starter

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    Hi Arie

    I thoiught of heat also, so I ran it with the side panal off, this did not help.
    I have a limit of 1 GB RAM in the system.

    OK, Can to tell me how to do that?

    Thanks
     
    Geri,
    #3
  5. 2009/04/05
    Admin.

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  6. 2009/04/05
    Geri Lifetime Subscription

    Geri Inactive Alumni Thread Starter

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    OK here it is.

    Opened log file 'c:debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\Minidump\Mini040509-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
    Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 2600.xpsp_sp3_gdr.080814-1236
    Machine Name:
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055b1c0
    Debug session time: Sun Apr 5 18:58:26.281 2009 (GMT-7)
    System Uptime: 0 days 5:12:53.862
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    ..............
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ati3duag.dll -
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000008E, {c000001d, e68068ed, a6f6688c, 0}

    Probably caused by : ati3duag.dll ( ati3duag!bGDI3DQueryDesktopCompositionSupport+e8e88 )

    Followup: MachineOwner
    ---------

    kd> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c000001d, The exception code that was not handled
    Arg2: e68068ed, The address that the exception occurred at
    Arg3: a6f6688c, Trap Frame
    Arg4: 00000000

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.

    FAULTING_IP:
    +d9b01
    e68068ed f20fd6d3 movdq2q mm2,xmm3

    TRAP_FRAME: a6f6688c -- (.trap 0xffffffffa6f6688c)
    .trap 0xffffffffa6f6688c
    ErrCode = 00000000
    eax=e703f570 ebx=e5c2d040 ecx=000003a0 edx=000000d0 esi=e5c7bac0 edi=e5c7bac0
    eip=e68068ed esp=a6f66900 ebp=a6f6690c iopl=0 nv up ei ng nz na po nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010282
    e68068ed f20fd6d3 movdq2q mm2,xmm3
    .trap
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0x8E

    PROCESS_NAME: BF2142.exe

    LAST_CONTROL_TRANSFER: from bf2cf2e8 to e68068ed

    FAILED_INSTRUCTION_ADDRESS:
    +d9b01
    e68068ed f20fd6d3 movdq2q mm2,xmm3

    STACK_TEXT:
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    a6f6690c bf2cf2e8 e5c7bac0 a6f669a0 e5c06454 0xe68068ed
    a6f6691c bf2cf312 e5c06460 e5c062e0 49544144 ati3duag!bGDI3DQueryDesktopCompositionSupport+0xe8e88
    a6f6692c bf2ec8e1 00003fc7 e5c06f4c bf2cfd9d ati3duag!bGDI3DQueryDesktopCompositionSupport+0xe8eb2
    a6f66938 bf2cfd9d e5c062e0 bf2cf2c0 00000010 ati3duag!bGDI3DQueryDesktopCompositionSupport+0x106481
    a6f669bc bf2dcdae a6f669a0 e5c06020 e5c06260 ati3duag!bGDI3DQueryDesktopCompositionSupport+0xe993d
    a6f66a54 bf2bff61 e5c062e0 e13a4010 e5c06144 ati3duag!bGDI3DQueryDesktopCompositionSupport+0xf694e
    00000000 00000000 00000000 00000000 00000000 ati3duag!bGDI3DQueryDesktopCompositionSupport+0xd9b01


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    ati3duag!bGDI3DQueryDesktopCompositionSupport+e8e88
    bf2cf2e8 5f pop edi

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: ati3duag!bGDI3DQueryDesktopCompositionSupport+e8e88

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: ati3duag

    IMAGE_NAME: ati3duag.dll

    DEBUG_FLR_IMAGE_TIMESTAMP: 49a5b53c

    FAILURE_BUCKET_ID: 0x8E_BAD_IP_ati3duag!bGDI3DQueryDesktopCompositionSupport+e8e88

    BUCKET_ID: 0x8E_BAD_IP_ati3duag!bGDI3DQueryDesktopCompositionSupport+e8e88

    Followup: MachineOwner
    ---------

    eax=e703f570 ebx=e5c2d040 ecx=000003a0 edx=000000d0 esi=e5c7bac0 edi=e5c7bac0
    eip=e68068ed esp=a6f66900 ebp=a6f6690c iopl=0 nv up ei ng nz na po nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010282
    e68068ed f20fd6d3 movdq2q mm2,xmm3
    ChildEBP RetAddr Args to Child
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    a6f6690c bf2cf2e8 e5c7bac0 a6f669a0 e5c06454 0xe68068ed
    a6f6691c bf2cf312 e5c06460 e5c062e0 49544144 ati3duag!bGDI3DQueryDesktopCompositionSupport+0xe8e88
    a6f6692c bf2ec8e1 00003fc7 e5c06f4c bf2cfd9d ati3duag!bGDI3DQueryDesktopCompositionSupport+0xe8eb2
    a6f66938 bf2cfd9d e5c062e0 bf2cf2c0 00000010 ati3duag!bGDI3DQueryDesktopCompositionSupport+0x106481
    a6f669bc bf2dcdae a6f669a0 e5c06020 e5c06260 ati3duag!bGDI3DQueryDesktopCompositionSupport+0xe993d
    a6f66a54 bf2bff61 e5c062e0 e13a4010 e5c06144 ati3duag!bGDI3DQueryDesktopCompositionSupport+0xf694e
    00000000 00000000 00000000 00000000 00000000 ati3duag!bGDI3DQueryDesktopCompositionSupport+0xd9b01
    start end module name
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    f7c39000 f7c3a080 Beep Beep.SYS Fri Aug 17 13:47:33 2001 (3B7D82E5)
    f7c49000 f7c4a080 mnmdd mnmdd.SYS Fri Aug 17 13:57:28 2001 (3B7D8538)
    f7c4b000 f7c4c080 RDPCDD RDPCDD.sys Fri Aug 17 13:46:56 2001 (3B7D82C0)
    f7c81000 f7c82100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 14:07:23 2001 (3B7D878B)
    f7c8f000 f7c90000 ParVdm ParVdm.SYS unavailable (00000000)
    f7cad000 f7cae100 swenum swenum.sys Sun Apr 13 11:39:52 2008 (48025378)
    f7ccb000 f7ccc880 splitter splitter.sys Sun Apr 13 11:45:07 2008 (480254B3)
    f7ce1000 f7ce2280 USBD USBD.SYS Fri Aug 17 14:02:58 2001 (3B7D8682)
    f7cf1000 f7cf2000 Fs_Rec Fs_Rec.SYS unavailable (00000000)
    f7cf7000 f7cf7d00 pciide pciide.sys Fri Aug 17 13:51:49 2001 (3B7D83E5)
    f7d0e000 f7d0f000 Null Null.SYS unavailable (00000000)
    f7d26000 f7d26d00 dxgthk dxgthk.sys Fri Aug 17 13:53:12 2001 (3B7D8438)
    f7d9d000 f7d9dc00 audstub audstub.sys Fri Aug 17 13:59:40 2001 (3B7D85BC)
    f7dcd000 f7dcd860 BANTExt BANTExt.sys Wed May 27 19:43:29 1998 (356CCF51)

    Unloaded modules:
    a6c47000 a6c72000 kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    a6c47000 a6c72000 kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    a6dd4000 a6dff000 kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    a7c94000 a7cbf000 kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7dcf000 f7dd0000 drmkaud.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    a7e5f000 a7e6c000 DMusic.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    a7e6f000 a7e7d000 swmidi.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    a7cbf000 a7ce2000 aec.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7cc7000 f7cc9000 splitter.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f78ff000 f7908000 intelppm.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f78ef000 f78f8000 processr.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7bef000 f7bf3000 kbdhid.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7aa7000 f7aac000 Cdaudio.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f74c1000 f74c4000 Sfloppy.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    Closing open log file c:debuglog.txt
     
    Geri,
    #5
  7. 2009/04/06
    Admin.

    Admin. Administrator Administrator Staff

    Joined:
    2001/12/30
    Messages:
    6,687
    Likes Received:
    107
    OK, I forgot the other thing :)

    It's your Video driver. So try updating it.
     
  8. 2009/04/06
    Geri Lifetime Subscription

    Geri Inactive Alumni Thread Starter

    Joined:
    2003/03/02
    Messages:
    4,580
    Likes Received:
    7
    Hi Arie
    I have the latest driver they have put out.
    Version 9.3
    ATI Driver
     
    Geri,
    #7
  9. 2009/04/06
    Arie

    Arie Administrator Administrator Staff

    Joined:
    2001/12/27
    Messages:
    15,174
    Likes Received:
    412
    So then revert to an older one.
     
    Arie,
    #8

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