Sent emails not received at specific address. This one's a brain teaser!

You guys and girls are going to love this one. Here we go.

My wife can not receive my emails at work. I am using the latest version of TB for email. If I compose an email to her and send it, everything shows that it is sent. There is even a copy in the sent folder. Yet, she never receives it. It does not get there, nor does it come back to me with some type of error message. Basically, it disappears into Cyberland. It gets better. If I receive an email from her and reply to it, my email goes to her without a problem. So I can reply to her emails and they get there, but if I compose one, it doesn't. I have gotten into the habit of using one of her past emails and replying to that to send her one. One more twist. If I use an email from another day, there is a 75% chance that the email will not get to her, nor come back to me. Cyberland again. If I use an email that I received the same day, it will get there every time. I told you this was weird.

Here are some things that I have tried. I have called Charter and talked to them. The office my wife works at also uses Charter. They checked several things and could not find any problems. They told me that it must be a problem at the office. That would only make sense to me if none of my emails got there, but that just isn't the case. Since my emails get there with replies, that eliminates the possibility of a blocked address on their server. I have tried setting up a new TB profile and still get the same results. I set up a profile in Outlook Express 6 and the email goes through. I don't understand that because I use the same exact settings that are in my TB.

They are using Office Outlook 2003 on Win XP systems. Now if Office Outlook has the ability to block certain email programs, none of my emails would get through. But, some do. Also, we can send emails through Hotmail and they get through. So, obviously, all email settings are correct since she can receive emails at the office with any email program except with a newly created email in TB. They set up these email accounts when they (computer repairman) installed a new server and purchased new systems with XP.

What can I check on either system? I do have access to their systems. I know nothing about Office Outlook, but I can't imagine the settings can be that different. Any suggestions on where to look for a possible problem? I will try anything. This is a little frustrating to not be able to send emails to her. Several other people in the office have the same problem and they have no confidence in their computer repairman to find and fix the problem. Since this is a business and they receive business related emails, I would think they would want it fixed. I know, find a new guy. Easy to tell them, but hard to get them to do it. I am using XP Home on my systems at home. I have no problems sending emails to anyone but that specific email destination. This is a real head scratcher for me. Thanks in advance for any suggestions!

Mike

 

Greetings MIke,
Very confusing indeed......

I know nothing aboute Outlook....

To get things in order:

1 You can REPLY to an email from the spouse account ? (Y or N)
and it gets there ?
2. You Originate an email to the spouse FROM your TB account ? (Y or N)
and it DOES NOT get there ?

is this correct ?

Please let me know

regards:captjlddavis

 

captjlddavis,

Correct on both counts. Fun one, isn't it?

Mike

 

Mike,
Doesn't make alot of sense...

You said you tried a NEW profile, where did you get the Address from ?

1. That would be my first place to look (abook).
a.) DELETE email card for spouse.
b.)ADD new address from email that you receive from spouse.
Right click "From" address -> add to addressbook

Try again to ORIGINATE and SEND from TB account.
2. Next I would check the RAW content of: (control+U)
a.) email that went thru.
compare with;
b.) email that did not go thru.

Give this a try and let me know.

thanks

regards:captjlddavis

 

I completely agree. That's what's driving me crazy.

I tried a copy and paste and I have also just typed the address in. Neither way makes a difference. Oh, I've also done the right click Add to Address Book. No go there either.

Here it is:

From - Thu Mar 19 10:01:24 2009
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00800000
X-Mozilla-Keys:
Message-ID: <49C25E3E.9010309@charter.net>
Date: Thu, 19 Mar 2009 10:01:18 -0500
From: MinnesotaMike <minnesotamike@charter.net>
User-Agent: Thunderbird 2.0.0.19 (Windows/20081209)
MIME-Version: 1.0
To: "Marie (work)" <XXXXX@hoverstenlaw.com>
Subject: test
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN ">
<html>
<head>
</head>
<body bgcolor= "#ffffff" text= "#000000 ">
deleted content of message<br>
<br>
Me<br>
</body>

</html>

Here is that one:

From - Thu Mar 19 10:01:26 2009
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00800000
X-Mozilla-Keys:
Message-ID: <49C25E40.7010907@charter.net>
Date: Thu, 19 Mar 2009 10:01:20 -0500
From: MinnesotaMike <minnesotamike@charter.net>
User-Agent: Thunderbird 2.0.0.19 (Windows/20081209)
MIME-Version: 1.0
To: Marie <XXXXXX@hoverstenlaw.com>
Subject: Re: TEsting
References: <254ED525DB72F1438CD12AF7805C2EAE0CDA5F@srv1.domain.local>
In-Reply-To: <254ED525DB72F1438CD12AF7805C2EAE0CDA5F@srv1.domain.local>
Content-Type: multipart/related;
boundary= "------------000806060501040305040801 "

This is a multi-part message in MIME format.
--------------000806060501040305040801
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN ">
<html>
<head>
<meta content= "text/html;charset=ISO-8859-1" http-equiv= "Content-Type ">
<title></title>
</head>
<body bgcolor= "#ffffff" text= "#000000 ">
Thanks.&nbsp; I'm sending you 2 emails.&nbsp; This one and a new one.&nbsp; Let me
know what comes through.&nbsp; Thanks.&nbsp; <br>

<br>
Me<br>
<br>
<br>
<br>
Marie wrote:
<blockquote
cite= "mid:254ED525DB72F1438CD12AF7805C2EAE0CDA5F@srv1.domain.local "
type= "cite ">
<meta http-equiv= "Content-Type" content= "text/html; ">
<meta name= "Generator" content= "Microsoft Word 11 (filtered medium) ">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin-top:0in;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:10.0pt;
font-family:Helvetica;
color:#FFFFCC;
mso-believe-normal-left:yes;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{colorurple;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:10.0pt;
font-family:Helvetica;
color:#FFFFCC;}
span.EmailStyle17
{mso-style-typeersonal-compose;
font-family:Tahoma;
color:black;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
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</style>
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<style>
p.MsoNormal
{margin-left:18.75pt;}
</style><!--[endif]--><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext= "edit" spidmax= "1026" />

</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext= "edit ">
<o:idmap v:ext= "edit" data= "1" />
</o:shapelayout></xml><![endif]-->
<img src= "cidart1.02020007.05010605@charter.net "
v:src= "mailbox:///C|/Documents%20and%20Settings/Owner/Application%20Data/Thunderbird/Profiles/kh79jju4.minnesotamike/Mail/Local%20Folders/Inbox?number=222075226&amp;header=quotebody&amp;part=1.2&amp;filename=image001.gif "
v:shapes= "_x0000_Mail" class= "shape "
style= "display: none; width: 0pt; height: 0pt;" height= "0" width= "0 ">
<div class= "Section1 ">
<p><font color= "black" face= "Tahoma" size= "2 "><span
style= "font-size: 10pt; font-family: Tahoma; color: black; ">Here’s the
email I promised!<o></o></span></font></p>
<p><font color= "black" face= "Tahoma" size= "2 "><span
style= "font-size: 10pt; font-family: Tahoma; color: black; ">me&nbsp;<o></o></span></font></p>
</div>

</blockquote>
</body>
</html>

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R0lGODlhLQAtAID/AP////f39ywAAAAALQAtAEACcAxup8vtvxKQsFon6d02898pGkgiYoCm
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--------------000806060501040305040801--



I think I got all the personal info out of them. Unless I am missing something, I don't see anything different. Do you?

Mike

 

Something I've learned from my little experience: It's probably being trapped in the junk mail filter. Not Outlook's, but a different product.

There are products like Sonic Wall, that basically capture and hold all e-mail and then allow certain ones in the network when compared to a white list. It's designed to keep spam down (filter random-generate e-mail names or subject lines), or prevent viruses (by blocking mails with certain types of attachments like pdfs and jpgs), or sometimes just to keep an employee focused and working on company time (by blocking all personal-type incoming e-mails from, say, hotmail or gmail).

That's just one product with a few of the options or reasons. But if I had to guess, that would be it: The spam filter has caught your mail and hasn't passed it down. She needs to talk to her admin.

Could be wrong, since I can't read e-mail headers and know what I'm looking at... But that's my best guess.

 

Thanks Mike,

Looks like you tried everything I would try....and nothing worked. Bummer
Comparing the two Raw HEADERS..
tHE ONE THAT went THRU SHOWS:
To: "Marie (work)" <XXXXX@hoverstenlaw.com>

I assume that the "XXXXX" is a manual edit ( Five characters)

The one that DID NOT go thru:
To: Marie <XXXXXX@hoverstenlaw.com>

"XXXXXX" shows 6 characters - Is this just a TYPO on your part ?

Otherwise,CUISTech may be right... I am not familiar with any of the type of "filter" programs he mentioned.

Sorry that I can't be more help.

regards:captjlddavis

 

My vote goes along with CUISTech - also have your wife check her email using her Charter web based link to mail. There is a very good chance that you have been unknowingly pegged as spam. This just happened to mail I was sending to my sister at her AT&T account - exact same symptoms. Turns out that my emails and several other people that she previously had no problems with were being filtered out. After turning off their spam filter, all was well again. Nice to have an ISP like this that takes some ridiculous action with no advisement whatsoever.

 

captjlddavis,

Yea, the Xs were my edit. I didn't count the Xs, I just put some in. Thanks for looking at it.

CUISTech & Rockster2U,

My wife is gone for the weekend, so I will get into the office next week and see if they have any filters working. I'll have her check with the guy handling that also. From what I understand, there are no filters installed, but I'll double check that. I have gone through my web based email in Charter and I get the same results. One thing on the filter though. If there is one that blocks my address, would it not block any email that I send? Only newly created emails do not get to her. The emails in which I reply to hers, go through. Can a filter be that specific? Thanks for the suggestions.

Mike

 

Thanks Mike.
Thats what I thought....

It sure does not make sense that "replies" go thru and "originals" do not.
Please keep us posted on any developments

regards:captjlddavis
.

 

TonyT,

I did edit that information with the Xs. If you need the real address, I can PM that to you. I just didn't want to post the real email address. If the mail is being handled by a domain controller, what can I do now? Thanks.

Mike

 

Re: The question regarding forwarded vs originals and going through vs not getting through - like I said in my earlier post, exact same symptoms.

 

Tony... Still learning about networking here. What's wrong when you have your mail server also set as a domain controller?

I've always thought you put the two on separate appliances (or virtualizations) just to keep it clean and delineated nicely. Is there an actual issue caused by having a mail server used as a domain controller?

 

CUISTech,

Perhaps it would be more appropriate to ask your Networking question on the Networking Forum. I think this is going to be a long thread, so let's don't confuse the main Thunderbird issue.

Thanks!

 

Rockster2U & TonyT,

Sorry for any confusion on my part regarding my post back to you. I was not intending to disagree with you, I am just trying to wrap my head around this problem and how some of my emails go through and others don't. That being said, I'll try to answer everyone's questions. First a little extra info. Since Ramona uses TB also, she was kind enough to send an email for me to see if it would go through. No problems, it went through just fine. Also, I sent an email to the address listed on the home page of their site. Why I didn't think of that before is beyond me. The email went through without a problem. So, it seems that the general address is fine, but specific addresses are hit and miss. I'm not sure if that helps any, but I figured I better throw it in.

Yes, that is the actual domain. I just edited the first part.

Here is one from the 19th of March. I had to copy and paste each line. That's the oldest one I have right now.

Subject: TEsting
From: Marie
Date: 3/19/2009 7:34AM
To: MinnesotaMike <minnesotamike@charter.net>
X-Account-Key: account2
X-UIDL: <254ED525DB72F1438CD12AF7805C2EAE0CDA5F@srv1.domain.local>
X-Mozilla-Status: 0003
X-Mozilla-Status: 00000000
Return-Path: <xxxxx@hoverstenlaw.com>
Received: from imp06 ([10.20.200.6]) by mta22.charter.net (InterMail vM.7.09.01.00 201-2219-108-20080618) with ESMTP id <20090319123538.FHUW3355.mta22.charter.net@imp06> for <minnesotamike@charter.net>; Thu, 19 Mar 2009 08:35:38 -0400
Received: from srv1.domain.local ([24.159.221.34]) by imp06 with charter.net id V0bW1b02G0l85yo040bWv8; Thu, 19 Mar 2009 08:35:38 -0400
X-Chzlrs: 0
Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/related; boundary= "----_=_NextPart_001_01C9A88F.1DD58BF6 "; type= "multipart/alternative "
X-MimeOLE: Produced By Microsoft Exchange V6.5
Message-ID: <254ED525DB72F1438CD12AF7805C2EAE0CDA5F@srv1.domain.local>
X-MS-Has-Attach: yes
Thread-Topic: TEsting
Thread-Index: AcmojyOA8THVWP86RXaTb0n/g06AFQ==
X-Antivirus: AVG for E-mail 8.0.238 [270.11.20/2012]

I hope I got all the questions answered. If you need anything, let me know.

Mike

 

Tony,

This is the header from the reply to the message I sent to an individual at the Law Firm. I edited real names and email addresses:

From - Fri Mar 20 11:31:02 2009
X-Account-Key: account1
X-UIDL: <254ED525DB72F1438CD12AF7805C2EAE16DF8A@srv1.domain.local>
X-Mozilla-Status: 1013
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
Return-Path: <xxxxxx@hoverstenlaw.com>
Received: from imp08 ([10.20.200.8]) by mta12.charter.net
(InterMail vM.7.09.01.00 201-2219-108-20080618) with ESMTP
id <20090320162425.BCLM5181.mta12.charter.net@imp08>
for <xxxxxx@charter.net>; Fri, 20 Mar 2009 12:24:25 -0400
Received: from srv1.domain.local ([24.159.221.34])
by imp08 with charter.net
id VUQM1b0040l85yo04UQM7j; Fri, 20 Mar 2009 12:24:25 -0400
X-Chzlrs: 0
Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary= "----_=_NextPart_001_01C9A978.3F60D4D0 "
Subject: RE: TEST for Thunderbird
X-MimeOLE: Produced By Microsoft Exchange V6.5
Date: Fri, 20 Mar 2009 11:23:48 -0500
Message-ID: <254ED525DB72F1438CD12AF7805C2EAE16DF8A@srv1.domain.local>
In-Reply-To: <49C3BE8B.9080709@charter.net>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: TEST for Thunderbird
Thread-Index: AcmpdX6N+S+Vx6NcSkKiI+TbCu74HQAArHEQ
References: <49C3BE8B.9080709@charter.net>
From: "Jane Doe" <xxxxxx@hoverstenlaw.com>
To: "Ramona Lane" <xxxxxx@charter.net>

This is a multi-part message in MIME format.

------_=_NextPart_001_01C9A978.3F60D4D0
Content-Type: text/plain;
charset= "us-ascii "
Content-Transfer-Encoding: quoted-printable

I received it.
Jane Doe