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XP display problem [Reverts to 8 bit on reboot after uninstalling scanner]

Discussion in 'PC Hardware' started by whr, 2009/03/15.

  1. 2009/03/15
    whr

    whr Inactive Thread Starter

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    I installed a scanner that was for use on windows 98 by using program compatibilty wizard on X P 2nd. The program installed using colar quality = to
    8 bits. the scanner did not work so I uninstalled it. Now when I go to control panel,appearance and themes and set color 16 or 32 bits it will change.
    However, after I power down and reboot the color reverts back to 8 bit.
    I have removed all files, driver,hardware,associated programs I do not know
    how to overcome this fix. Hope you can help. tks
     
    whr,
    #1
  2. 2009/03/15
    PeteC

    PeteC SuperGeek Staff

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    Sounds like your graphics drivers have become corrupted - I would uninstall them through Add/Remove Programs - look for graphics software relating to your graphics card - then reinstall.

    Moved to Hardware with title edit.
     
    PeteC,
    #2


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  4. 2009/03/15
    whr

    whr Inactive Thread Starter

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    Pete C, Thank you for the reply. I am sorry but I need help, I could not find graphic drivers in add/remove program or graphic software. could you direct me.
     
    whr,
    #3
  5. 2009/03/15
    PeteC

    PeteC SuperGeek Staff

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    OK - start with posting the make and model of your computer, e.g. Dell Dimension xxxx
     
    PeteC,
    #4
  6. 2009/03/15
    whr

    whr Inactive Thread Starter

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    Pete C , computer is DELL GX 240 HNGNF11
     
    Last edited: 2009/03/15
    whr,
    #5
  7. 2009/03/15
    PeteC

    PeteC SuperGeek Staff

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    Right - there are 3 drivers available at Dell - please post the graphics info from .....

    Control Panel > Display > Settings tab > Advanced button > Adapter tab ....

    Chip type and Memory size, please.
     
    PeteC,
    #6
  8. 2009/03/15
    whr

    whr Inactive Thread Starter

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    setting: 32 bit 1024 768, chip:RAGE128 pro II [agp4x/pcI, DAC:internal DAC[350mhz]
    memory size 32mb, adpter string: rage120 pro ultra, glagp: [m display adapter,bios information:bk 3.0.3.001.003.003.001.026 tfs 1x3
     
    whr,
    #7
  9. 2009/03/15
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  10. 2009/03/17
    whr

    whr Inactive Thread Starter

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    Pete C, I found the three files and down loaded them I opened the first one (3.7 mb)
    It ask me to uninstall present driver and it would install. this is what happened,however, nothing changed . I did the same on the other (3.7mb) nothing changed . On the thrid
    file(30.8mb) it would not install, what am I doing wrong
     
    whr,
    #9
  11. 2009/03/17
    PeteC

    PeteC SuperGeek Staff

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    You only require the driver for the Rage 128 32 Mb as I posted above - the first one on the list - of the other 2 drivers one is for the 16 Mb version of the graphics and the other for a completely different ATI card.

    I suggest you do the following - in this order .....

    Right click > My Computer icon > Properties > Hardware tab > Device Manager > Display Adaptors - expand by clicking on the + sign.

    Right click on the ATI graphics listed > Properties > Driver tab > Roll back driver - test.

    If the problem remaind repeat the above, but this time select Uninstall driver, reboot and test

    If no change run the driver you downloaded - the first one in the list. Follow the instructions above to uninstall the driver before running the downloaded driver file.
     
    PeteC,
    #10
  12. 2009/03/18
    whr

    whr Inactive Thread Starter

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    PeteC I have been thru all the steps you listed to no avail . On one step I did not shut down the computer when told to do so, thinking that on the reboot the same file might be reinstalled. this did not work. One sidlite to all of this I saw a notice on the task bar that
    new hardware was here and listed the new file however I could not download it.
    Sorry to say but I am at a loss
     
    whr,
    #11
  13. 2009/03/21
    PeteC

    PeteC SuperGeek Staff

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    Sorry for the delay in responding .....

    If you have a backup of your data - always advisable, see if you can use System Restore to restore the computer to a date prior to loading the scanner.
     
    PeteC,
    #12
  14. 2009/03/21
    whr

    whr Inactive Thread Starter

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    Pete C Thank you, Yes I tried to move the computer back to another time, no results
    also I uninstalled XP and reinstalleds, no luck It must be in the computer, but where?
     
    whr,
    #13
  15. 2009/03/21
    whr

    whr Inactive Thread Starter

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    Pete C I have just found somthing, It depends on how I click on I think it is ok.
    sorry to cause you more time.I will do some more checking an get back to you
     
    whr,
    #14
  16. 2009/03/22
    PeteC

    PeteC SuperGeek Staff

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    OK - keep us posted
     
    PeteC,
    #15
  17. 2009/03/22
    whr

    whr Inactive Thread Starter

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    Pete C, Well what can I say,except that I am much chagrin. The problem I have ask help for is
    almost laughable if you had not spent so much time on it.
    After I had reinstalled X P the first log on was OK. to test I shut down and powered up there it was the screen was in low color. During the reinstall a new user was created and
    was displayed on the start up I clicked on this and the color was back
    to normal. Explain? Must be there was only one user when I installed the scanner, which required the low color setting, the computer being such an accommododating
    giant set the color for this user.
    Iam sorry for all the time and effort you gave please forgive me.
    PS. there is a good scanner for sale cheep
     
    whr,
    #16
  18. 2009/03/22
    PeteC

    PeteC SuperGeek Staff

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    Don't fret :) we're here to help if we can - glad to hear that you seem to have resolved the problem.

    If all is well a post mortem on how, why, etc this situation arose is not required ;)
     
    PeteC,
    #17

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