Blue Windows Screen Trojan Virus Cannot boot in Safe or any other mode

Hello,

I am a new user so please let me know if you need more information. When I turned on my pc it went to the blue windows screen. I have windows xp. I cannot get it to boot in safe mode or any other mode. I do not have the restore disk for my pc and I believe I need to create a boot disk of some type to help correct this problem but I am open to any steps that I should try to resolve this. Thank you in advance for your advice.

 

Hello,

All that I saw when the pc was booted was the normal Windows Xp (black) screen then the blue windows screen. No other message. A friend was aware of the so-called trojan blue screen virus and suggested it might be that. He was able to go on my pc and get to the point where you can select open in safe mode....vga mode....normal.....etc. But none of the choices work. They all bring us back to the blue windows screen. I followed suggested rules and looked on this sight for related posts/threads and found one earlier today that addressed exactly what I am experiencing, provided some suggestions and links to go to....instructions for creating a boot disk for this specific problem....but I am at work now and had to log out. When I did the search again this afternoon I could not the same post so I decided to post my own (my first). I appreciate your reply and await further assistance if possible.

Thanks

 

As you can’t start the computer because of a possible trojan/virus, try the Linux Avira Antivir Rescue system, here http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html

Once downloaded, insert a blank CD-R in the drive, double-click on the filename and follow the prompts to burn it. The file is about 50MB in size. Boot from it and when the loading has finished, click on the flag/language of your choice, then Start Scanner. Depending upon your computer, the scan will take about 30 minutes.

Not all IDE/SATA/RAID controllers are supported, especially those on newer motherboards. You will know immediately if yours is not supported as there will be some screen corruption.

 

Thank you very much. I will try this hopefully tonight after work and post results.

 

Yes, the Avira rescue disc works well, and so do the ones (also free) from Kaspersky and BitDefender. But if this unfortunate person can't boot his machine, how is he going to create a rescue disc?

In this sort of situation, there are at least two alternatives, albeit difficult for inexperienced users. Boot discs are the easiest, provided that the user has access to a pc on which to create them.

(BTW - The Avira system works by making available for download an ISO image containing their latest av signatures. Apparently they create a new, updated ISO several times daily. Kaspersky and BitDefender's method is to have you create a disc from their ISO, then, when you boot the infected machine, and provided that the pc is online, the installation updates itself. The update is very slow, however)

The second, and the most effective of the two methods, is to remove the drive from the affected pc and mount it as a slave in another machine that has a good antivirus program installed.

These days, with so much online 'violence' about, it'd be almost worth the trouble for those that could handle the technology, to keep an old pc on hand just for this type of emergency.

Good luck with the infection. There are several bugs that mimic the BSOD (blue screen of death) but the screen usually goes away fairly quickly, enabling the machine to boot. This sounds a little more serious.....